Leon I.
Yelp
I have read several reviews and I always keep in mind that some people are disgruntled and hard to please much of the time. "I had to walk a long distance." It is a tour! "My airline reservations were not clear." Check with the airline! "The guide was grumpy." Ask the guide to be nicer or email the agency! "I paid for the travel insurance and did not get my money back." Really? That is an independent company. For me, Go Ahead Tours seems very clear on their refund and voucher policies.
Anyhow, I want to go on a 17-day trip to Israel with side trips to Jordon and Egypt. Yes, there is a pandemic and decisions are tough. Traveling overseas to a foreign country is tough. After much online research, which included actually reading their Agreement (contract), I decided on EF Go Ahead Tours. I chatted online to obtain some clarifications. An hour later, I received a personal email to call Paulina, who was very prompt and nice. I did in fact call a few hours later and immediately spoke with a different person. Eric was very helpful and was on the phone with me for almost an hour answering all by questions, for good or bad. I went ahead and booked the $6,100 trip for early 2022. There was NO problem reaching a customer service representative. There was No ambiguous or conflicting information online or with the rep. If you are going to write reviews for "others" to read, please be factual, give appropriate details and most of all be "fair". I feel confident they will handle my tour after all my current research and interaction. I have read many excellent reviews on several websites in this regard. Both 4 and 5 stars. From people who have taken 1 or several tours with Go Ahead. I feel confident they will provide a good tour. I too must make that happen. I will know more later.