YL
Google
People with allergies, beware! I had high expectations given the numerous good reviews across the board. However my experience was to the contrary. It did start off as a lovely evening. We had the 4-course chef's choice menu with wine pairing. Food was generally good throughout. Selection of wines was also good. It would have ended well, except for the following incidents. As I am a curious foodie, I tried to engage in quick conversation with the wait staff and enquired more about the concept and choice of dish, etc., but received not much information which isn't already on the website. I brushed this experience aside as it was a busy evening. When dessert arrived that was when all of us realised they had NOT asked us right from the start if we had any allergies. The dessert had a poppy seed filling, to which I am personally allergic to. When I told the waiter, he just said, "OK," and that was it! I didn't kick up a scene as it was our last night in Vienna and we wanted to leave peacefully. I just ate the dough surrounding the filling. I am appalled at the lack of care and concern, as well as responsibility toward their customers. It was a mistake that could have grave consequences. Further, as we got up to leave the restaurant none of them bothered to wish us good night or anything like that, even though the restaurant had only very few tables left occupied. I know we are tourists to Vienna and will probably never get a chance to dine at ef16 again (and my review will probably be drowned out by a barrage of other great reviews), but, that is really not the way to treat your customers, especially for such a well regarded restaurant.