Egnatia Palace | Aegeon Hotels Group

I would definitely give the hotel 5 stars but my experience didn't meet my expectations unfortunately. I would start with the positives, first of all the staff is amazing 😍, all of them , room service was excellent and the reception was exceptional. There was a cold water bottle when we arrived and that was much appreciated. There is one hour in the spa included everyday ( you need to book an appointment though). We got a room with lovely view towards Hamam Bey. The location of the hotel is great , everything interesting is located within a radius of 20-25 min walking, there is even a bus stop near the hotel. Now the stuff you should know before you visit the hotel. Don't you ever book transfer through the hotel. We arrived at 9 am at the airport and the driver didn't show up until 10 am ( charged us 35 euros) and on the way back the driver showed on time but charged us 60 euros ( although the receptionist did assure me the price is fixed to 35 euros) I felt somehow scammed. The other thing is the AC doesn't work during the winter 🫣🫩. Apparently during the winter you can't set the AC to cool air only warm 🥵. Winter in Thessaloniki means about 18-20 degrees and inside the room the thermostat showed 28 degrees. The receptionist did all the can do which is turning the AC off and giving us a half broken fan and suggested we keep the windows open, which was extremely challenging and disturbing since Thessaloniki is very lively city and doesn't sleep so we had rough sleeping 😴 the whole stay. The breakfast is very modest and extremely repetitive, remarkably a greek hotel doesn't offer olives or cucumbers for breakfast. Otherwise everything tasted good and fresh and the kitchen staff were very kind and friendly especially Persa. . Finally I would love to say we enjoyed our stay but the stay didn't meet our expectations. There is huge potential in this hotel and I hope the management would take that in consideration and especially with the taxi company they are dealing with.

The location is great, the staff is superb (and I mean this, all staff from reception to cleaners to bar staff were wonderful and genuinely friendly). Room was very nice, the only thing that was a bit so-so was the shower. The bath is small and the doors don’t fully extend the entire way, so whenever I took a shower the water splashes all over and the sink and floor got wet. The twin room that my colleague had (as there we no move superior doubles) had a nice walk in shower that I would have preffered. The breakfast (from 07:30 only, earlier would’ve been great when on a business trip and meetings start at 08:30 elsewhere) is OK, does get a bit repetitive after 2 days. Not so many choices but there is a bit of everything. Perfect location to explore the city. Can hear traffic on the busy street, so if you’re a really light sleeper do bring earplugs, but otherwise if you’re tired enough you won’t notice it as much.

I stayed two nights here in September 2025 on the first floor. The room was spacious with a sofa bed, fridge, desk tv & balcony. It is a great location with most places in walking distance & lots of public transport nearby.||The room overlooked the main road so was noisy both day & night, putting the air con on noisy helped to drown it out at night. WiFi is ok but a bit slow.||The spa area is lovely with pool, steam room, sauna & hot chairs. Beware though as they charge €5 per person for one hours use! This isn’t mentioned when booking so was disappointing.||Breakfast was delicious with a wide variety of foods from salad, fruit, pancakes, bacon, potatoes, mushrooms, honey from the honeycomb, a variety of breads, sauces & fruit juices.||Overall a lovely stay.

A beautiful and charming hotel in a central location. The staff was not only friendly but ultra flexible to find solutions, eg by providing a parking spot in front of the hotel. Good breakfast coffee, room service at unbeatable prices.

Top location. Very clean rooms. Good service. The room needs more hangers, there are only two and one more pillow. The breakfast is quite simple for a 4 star hotel. It's fine for a two star hotel. It's better not to have breakfast, just an overnight stay.

Central location, friendly staff, good atmosphere, early check-in, tasty breakfast, nice spa with pool, sauna, gym and jacuzzi. Clean and nice rooms. In spite of main street good sleeping conditions. Good value for money.

What to say. Well the room was nice and clean, the location is great, staff friendly enough, spa in the same building. Sadly the one thing I use a hotel for is to sleep. But the beds are absolutely horrible. Imagen that I stand straight up in the bed I will sink down 7-8 cm. If I lay down and distribute my weight it is like sleeping on a rock. There is simply no coming back from that. The breakfast was sub par. Cherry tomatoes was the only fresh vegetable on the tables. No baked beans. Blasting rock music at 8am is just sad. Forget about a healthy and quiet breakfast. One more thing, to charge 1 euro for the ability to weigh your luggage in a 4 star hotel does not only seam greedy, it certainly is greedy.

Excellent hotel and location, very aesthetic and big rooms(they provide you with anything you need:toothbrush,toothpaste, cotton pads, cotton puds, body lotion, shoe cleaner, tailoring essentials, shampoo and body wash, towels, slippers, hand soap bar, tea).Kind and trustworthy staff, tasty breakfast.