Clarice W.
Yelp
The best place to get information for your visit is from the official website.
So I will only be giving my personal account here.
A trip to Austria would not be complete without a scenic and unique excursion to the mountains. We happened to visit the ice caves on the perfect day, the day before they closed for the winter. Because of the temperature and snowfall during the winter it is too dangerous and too cold to hold tours during this time, so check the website.
There is a shuttle that will pick you up, for a small fee (apx. 5.60 EUR) from various parking lots in Werfen and take you up the steep hill to the admissions office and gift shop. The shuttle will also bring you back, just make sure you ask the driver for the times of departure.
The reason I docked a star: Now, I may be lazy, but I don't care. From the ticket office you have to walk 20 minutes (which actually takes 40 minutes if you don't hike or are with people who don't hike) to get to a cable car that takes you up the mountain. But from this point you have ANOTHER steep supposed 20 minute hike to the mouth of the cave. And once inside 700 steps in and 700 steps out.
See, they say it's a comfortable 20 minute walk on both accounts. I say YEAH RIGHT! I don't see any reason why they don't have a shuttle to take you at least one of those 20 minute walks. They drive cars and tractors up and down that road. And don't forget you have to walk them back as well.
OK, So now in the ice cave we had a great tour guide that even had a few good jokes! The tours are announced in German and English. You cannot take pictures or video in the ice cave so it's worth it to get some postcards in the gift shop of naturally formed sculptures such as the polar bear and the elephant.
You get cool miner's lanterns to carry and light your way as you walk through the cave and up the steps. It is a physical tour and it is chilly so dress warm, yes, even in summer! How do you think the ice stays frozen?