Eitch Borromini | Palazzo Pamphilj

This was the perfect place to stay in Rome! Close enough to many sites that we could just walk. Each person at the front desk at Reception was incredibly helpful, even before our trip. Stefano answered many of my emails before we even arrived, and quickly at that! He was so very helpful. Cristiano, Manuel, and Dragos were equally attentive. When we asked about attractions or restaurant recommendations, they were so quick to help. Marco, who carried our bags out when we returned to the airport, was helpful as well and very pleasant to deal with. The bed was very comfortable, the breakfast wonderful. I'm so sorry I didn't get the names of the breakfast staff, because they were all awesome! We loved the old world charm of this hotel, and we highly recommend it! Especially enjoyed the close proximity to Piazza Navona, with all its quaint shops and cafes. The fact that it had an elevator was an additional plus!

BED BUGS: I hate to write this review as I always try to settle issues privately (with the hotel manager), but I got zero response from hotel management despite several requests. I just finished a four day stay here. This hotel is beautiful and in a great location. The front desk staff were friendly. The breakfast was great. That being said, I woke up one morning to a bug crawling across my sheets (I checked - it was a bed bug). I was leaving for the day and discreetly told the front desk staff. They said they will take care of it immediately. I asked that someone from the hotel call me as I was not returning until ~19:30. Nobody did. When I returned, I was told that the sheets had been changed. I was also offered a new room. I declined since I was leaving the next morning and didn't want to pack up yet. When I checked out the next morning, I paid my bill. I told the man that I really wanted some kind of compensation and was disappointed that I did not hear from a manager the day before. He said he would talk to his manager and that they would reach out. I told him that I don't want to have to share my experience publicly - he looked concerned and said he would hope that I would try to sort things out with the hotel directly first. Well, nobody contacted me that day either. I then sent an email with images of the bug and my itchy bite. That was 3 days ago - no response. So overall this is a good hotel, but it is disappointing that management did not take the bed bug issue seriously and just my request to talk to a manager. I expect more from any hotel, especially one that bills itself as a five star one.

We stayed one night post cruise - we arrived late morning and left our luggage at the hotel whilst we walked and had lunch in the city returning just after 2.30 when the room was available. |The hotel is is an amazing location, really central and in a fairly pedestrian area. I wouldn't rate it 5* (the back of our room door - map/license etc states it is a 5* hostel. The staff are very pleasant, polite and efficient. Breakfast offering was varied and of nice quality. Our room booked as part of a cruise package was small and dark and very warm with a small window looking over the street and a distant view of St Peters Basilica. The mattress was very springy and uncomfortable. The bathroom was of a good size with lots of toiletries and a powerful shower. All appeared very clean. The room wasn't too noisy to say we were on the same floor as the breakfast room, although we were awoken at 7am by the glass recycling lorry in the street below - but this is out of control of the hotel! Access to the room were via a lift which was extremely dark or via the large staircase (lots of steps due to high ceilings!) and the courtyard garden area wasn't very inviting and quite gloomy too. The hallways and landing carpets of the hotel were dirty too. I don't think we would return here as it is over priced and you really are paying for the location.

This hotel is in a fantastic location by Palazzo Navona. There are many restaurants in the surrounding area and walkable to the main sites such as the Colosseum, Spanish Steps, Vatican etc. |We were slightly disappointed that the hotel didn’t have a lobby and the rooftop bar was always closed. The bathroom was beautiful and looked like it had been recently refurbished but the room looked a bit dated. The hairdryer in the room kept cutting out and the bed was extremely bouncy. It felt like a water bed! |Staff were very friendly and the breakfast was ok. It wasn’t cheap to stay here and I guess it is purely because of the location. The pictures on the hotel website make it look more luxurious than it actually is. I don’t understand how it has a five star rating.

Great location, friendly staff, lots of history and excellent restaurant. We stayed for 3 nights and enjoyed the location next to the Piazza - many street side restaurants and bars. We took the tour offered every Friday - you learn about the ‘secret room’ and all of the history of the cathedral and the hotel building - highly recommend it. We had room 305 which has the only ‘terrace’ to the plaza. It was spacious and quiet during the day but at 10/11 at night and at 6 in the morning - there were tables being moved around upstairs in the 4th floor restaurant…. Very noisy - maybe move the tables without dragging them across the floor?? We had dinner one night at the Terrazza restaurant and ir was excellent - great service food wine all was great! If it wasn’t for the noisy table moving every night and morning - I would give a 5.

We have just spent the last 5 nights in the beautiful Eitch Borromini hotel. The staff were polite, friendly and courteous and went out of their way to be helpful. The room and bathroom were lovely and exceptionally clean and the breakfast provided was outstanding. The hotel did everything they could to ensure we had a great stay. We will definitely be recommending this beautiful hotel.

PROS|+Location! Could not have found a more beautiful spot from which to explore Rome. Overlooking the Piazza Navonne, easy walk to so many places. For history buffs like me, staying in a former palazzo was part of the magic.|+Suite size was ENORMOUS! Really a small apartment. Huge bathroom. Nice soak tub. |+Really lovely building - architecture and interior design|+On site restaurant for dinner was very good - food and service.||CONS|Service: This is a 'minimal staff/service' property. While the front desk did help arrange transport to/from the airport, we had little engagement with anyone else. No turn-down. No room service per se, although one morning we asked if we could have breakfast delivered, and they picked up items for us off the buffet upstairs and brought them down - and everything was cold. After that I just went and got it myself. |Lack of heating: Outside of the room, none of the corridors are heated. Getting to/from the 4th floor for breakfast was crazy cold. |Noise level: Every day, in the AM after breakfast, in the afternoon before dinner and late PM after dinner - we could hear the loud moving around/scraping of furniture. We were on the 3rd floor - the dining area above us on 4th. It was very annoying - even hard to sleep. |Room amenities - coffee maker did not work. Reported and never corrected. Very small choice of items stocked in the mini-bar/fridge - which is not the worst thing, but it was an odd choice of things. |Not enough drinking water - one bottle refilled each day. We supplemented buying our own.|Did not love the non-refundable full prepayment.

Pros and cons . ||PROS:||Spacious room and nice, large marble bathroom with abundant toiletries, heated towel rack, rain shower and a bidet. Operating windows and heavy, black out draperies that absorbed sound. Elevator. Restaurant on the 4th floor was convenient for breakfast. Room was clean. Staff were very nice and helpful. Location at Piazza Navona is excellent. Opera show in the hotel (additional fee) was a treat. Restaurant food was good. Rooftop bar has great city views. ||CONS: ||Lots and lots of street noise from the neighboring street level restaurants with chatting diners and music nightly until after 1 am and glass bottle and trash dumping starting at 7 am. Inside the hotel, restaurant patrons were sometimes noisy waiting for the elevator or using the public restroom. However, the hotels rooftop bar is a bit of a hot spot for young people who can be very noisy either when waiting for the elevator or using the curving stairwell to the roof or the public restroom. The reception areas need a refresh and the main floor courtyard is a bit grungy as well. Hallway carpets and artwork are cheap and underwhelming for a property that boasts roots with the historical elite. View of neighboring building roof through tiny windows. No emergency escape plan or other required legal information posted in the room. You will likely not be able to stay long at the rooftop bar or get a table despite being a guest of the hotel. We stopped in on our first night to see the view and have a drink but were told we would have to leave at 5:00. The night of the opera show, which was to be on the rooftop, was moved to the dining room and we were told we could go to the rooftop for the hour after the show while we waited for dinner. Once on the rooftop we were told we could not have a table or sit down. I don’t know who they are holding these tables for, but they are not very welcoming to their hotel guests.