P L.
Google
The hotel is centrally located, with the famous Piazza Navona just around the corner - about a one-minute walk away. There are separate entrances for the reception and the rooms, which may be inconvenient if it’s raining heavily and you’re carrying luggage.
We stayed in a Classic Room and, to be honest, were a little shocked that the room was smaller than it appeared in the official hotel photos. It was generally fine for us since we didn’t spend the entire day in the room, but we did have some difficulty placing and managing our luggage. The bathroom, however, was spacious.
Overall, we did enjoy our stay, and the staff at the reception was great, but I’d like to point out a few issues:
Our room was supposed to have a street view, but it actually faced the interior of the building, overlooking other room windows. I only realized this after we returned home.
The heated towel rail in the bathroom didn’t work. At first, we thought we didn’t know how to operate it, but it turned out to be faulty. We were offered a replacement room, but it was already the end of our second day, and repacking and unpacking would have been a hassle. As a result, we accepted a cold bathroom and wet towels. All facilities should have been checked and fixed before check-in.
The hot shower could also use more heat. Even at the maximum setting, the water was still rather lukewarm, which wasn’t ideal during winter. Perhaps this could be adjusted for future guests.
The housekeeping staff seems to have the habit of not replenishing some of the amenities, such as body cream and shower caps, and we felt bad having to call reception to request them.
Lastly, the TV in the room required a lot of trial and error to get working each time. Despite following the provided instructions, we still had to press different buttons randomly to get a signal; otherwise, it would repeatedly display “No Signal.”