Eitch Borromini - Palazzo Pamphilj | by Eitch Collection®

Absolutely loved our stay at Eitch Borromini—it was the perfect home base for experiencing Rome. The hotel is set right on Piazza Navona, without question one of the most beautiful squares in the city, and being able to step out into that atmosphere each day felt incredibly special. The staff truly defines what luxury hospitality should be. They were always available, incredibly attentive, and genuinely thoughtful—offering excellent recommendations for drinks and restaurants, making all of our reservations seamlessly, and keeping us informed of any changes along the way. Everything felt effortless and perfectly handled. Our room was completely new, beautifully designed, and surprisingly spacious for such a historic location. It was incredibly comfortable, calm, and felt like a true retreat after long days exploring the city. The location couldn’t have been better—walkable to everything, surrounded by fantastic restaurants, and immersed in the heart of Rome. Being attached to a stunning cathedral made the experience even more memorable, giving the feeling of staying in historic Rome while enjoying all the modern comforts and refinement of a luxury hotel. Definitely will be staying at Eitch Borromini next trip to Rome!

If you love history and beauty and if you treasure superb customer service, you must book this Palozzo overlooking Piazza Navona. Once the family residence of a Pope, this 16th century structure connected to a church and a museum is now a beautifully updated elegant Hotel. Close to a wealth of restaurants including a wonderful and romantic eatery on the 4th floor of the hotel that is open for lunches and dinners (best to make reservations through the concierge). Because we visited in December, it was too cold to eat outdoors and we weren't able to enjoy a sunset at the rooftop bar. By the way, 2 taxi drivers commented that the hotel has the best views in the city. Our suite combined new, high end furnishings in the grandeur of the 16th century structure. The old fireplace, large windows and updated bathroom made for a comfortable stay and the in-room safe for valuables added to peace of mind. An elevator made life easier. An included daily breakfast was far beyond what one typically gets in American hotels. A big part of what makes Palazzo Borromini the special place that it is, is the incredible staff. The Concierge's who work day and night are friendly, warm and gracious, not to mention incredibly informative and helpful. During our stay we didn't meet an employee who wasn't friendly and warm and helpful. I could go on and on about this gem of a place to stay and we hope to be able to return there soon. Finally, while there, an urgent medical issue arose. The staff response was extraordinary. Not only did they assist us in navigating their medical system, but kept in touch with us throughout the day. Multiple staff members inquired after us and it was lovely and kind beyond the parameters of their work. For truths sake, the only negative we encountered was also one of the positives. There is a beautiful, rustic interior courtyard open to the outdoors. In December, the cold air funneled upwards. The room was well heated but the hallways got cold and drafty. For us, this was part of the charm of spending time in a genuine place of history.

Staying at Eitch Borromini was an unforgettable experience! The hotel is absolutely stunning — a perfect blend of history, art, and modern comfort, right in the heart of Rome. Waking up to the breathtaking view of Piazza Navona felt like living inside a painting! The staff were exceptional: warm, attentive, and always ready to help with a genuine smile. Every detail, from the beautifully restored rooms to the elegant breakfast terrace, shows great care and passion for hospitality. The rooftop bar is simply magical — the view over the city at sunset is one of the most beautiful I’ve ever seen. I can’t recommend Eitch Borromini enough. It’s not just a hotel — it’s a Roman experience full of charm, elegance, and timeless beauty. I will definitely return on my next visit to Rome!

We absolutely loved staying at Eitch Borromini during our time in Rome. The location alone is extraordinary—set directly on Piazza Navona, one of the most beautiful squares in all of Rome. Being attached to a stunning cathedral made the experience feel deeply historic, as if you’re truly living within Rome’s past, while still enjoying all the conveniences of a modern luxury hotel.||The staff was exceptional and a true highlight of our stay. They were always available whenever we needed anything, offered excellent recommendations for restaurants and drinks, handled all our reservations seamlessly, and kept us informed of any changes. This is luxury hospitality done right—thoughtful, proactive, and effortless.||Our room was completely new, beautifully designed, and surprisingly spacious. It was incredibly comfortable and felt like a calm retreat after long days exploring the city. The location couldn’t be more perfect—walkable to everything, surrounded by amazing restaurants, and right in the heart of Rome.||We would absolutely stay here again on our next visit to Rome. An unforgettable combination of history, comfort, and impeccable service.

Such a fantastic hotel. In a former palace, the entire facility is beautiful and charming. Each floor is a separate art gallery, worth walking through the central staircase and exploring each floor. We had breakfast everyday on the incredible terrace overlooking the piazza and surrounded by the incredible architecture of the attached church! There is even a secret room the Pope used to spy on the congregation! Or room was very comfortable, great bedding and sheets, loved the shower. The staff was always super helpful and friendly with us. This is a really special place!

The hotel is centrally located, with the famous Piazza Navona just around the corner - about a one-minute walk away. There are separate entrances for the reception and the rooms, which may be inconvenient if it’s raining heavily and you’re carrying luggage. We stayed in a Classic Room and, to be honest, were a little shocked that the room was smaller than it appeared in the official hotel photos. It was generally fine for us since we didn’t spend the entire day in the room, but we did have some difficulty placing and managing our luggage. The bathroom, however, was spacious. Overall, we did enjoy our stay, and the staff at the reception was great, but I’d like to point out a few issues: Our room was supposed to have a street view, but it actually faced the interior of the building, overlooking other room windows. I only realized this after we returned home. The heated towel rail in the bathroom didn’t work. At first, we thought we didn’t know how to operate it, but it turned out to be faulty. We were offered a replacement room, but it was already the end of our second day, and repacking and unpacking would have been a hassle. As a result, we accepted a cold bathroom and wet towels. All facilities should have been checked and fixed before check-in. The hot shower could also use more heat. Even at the maximum setting, the water was still rather lukewarm, which wasn’t ideal during winter. Perhaps this could be adjusted for future guests. The housekeeping staff seems to have the habit of not replenishing some of the amenities, such as body cream and shower caps, and we felt bad having to call reception to request them. Lastly, the TV in the room required a lot of trial and error to get working each time. Despite following the provided instructions, we still had to press different buttons randomly to get a signal; otherwise, it would repeatedly display “No Signal.”

We stayed at this property on the last night of a 2 week trip to Italy, and considered this to be the splurge of our trip. While there are some nice things about this hotel, it is not a 5 star hotel and of all the places we stayed during our trip, it was the only hotel I would not return to, the least nice of all our hotel stays, and the most expensive. We stayed at another hotel in Rome at the beginning of the trip as our flight was in and out of Rome. That hotel was much nicer, much less expensive - and in an equally good location. I understand that this is a very old property and the uniqueness of it is one of its nice features. The property itself is somewhat shabby. Our room itself was not very nice. It was drab, undecorated, and plain. The bathroom was nice. The bed was perhaps the most uncomfortable bed I have ever encountered at a hotel. Room size you can’t do anything about, but the comfort of the bedding you can. This hotel advertises as a 5 star hotel, but feels like a 3 star hotel at best. There is a nice rooftop bar, though it is very expensive. The location is great. There are much nicer and less expensive hotels to be found in Rome. This was the only disappointment of our trip - nothing that impacted the trip - but this was nothing like what was advertised or what we paid for. If you are expecting a 5 star or luxury stay, look elsewhere. And you can do so much better in terms of comfort and decor for much less money.

Location was great! Downfalls included shower over flowed and water all over the floor. We asked for extra towels and a clean up. It did not happen. Wifi did not work 80 percent of the time. The air conditioning did not work. I would consider this a 3-4 star place not a 5 . I never leave reviews but this hotel did not live up to my expectations. I travel a lot and felt it was important for people to understand what they are getting.