Eklo Hotels Bordeaux Centre Bastide

Idk what happened with the other reviews but my room had two windows one being a skylight that could both open, with blackout blinds, AC and heating and two showers/toilets for 6/8 people. The guy was really nice behind the desk and helped me out after a late last minute booking. Kitchen was helpful. Location is good. Clean!

I really enjoyed my stay. I'd just like to point out something, at the very least, curious that happened with my reservation. I made it through BOOKING. Two days before arrival, I received a WhatsApp message asking me to update my credit card. The link sent was a fake Booking page but with all the correct details of my reservation: name, date, and price. I immediately assumed it was real, sent my details, and realized it was a scam. They charged me the exact amount for the stay twice, and then double. That's when I realized it was a scam. I'm glad I canceled my card. It's a very well-executed scam, since the scammer had the exact details of my reservation at this hotel.

Very nice place. Small room but you have what you need, for me as one person it was perfect, I guess for a couple it’s a bit tiny so it’s depends how much you plan to be in the room. Good location, good value for money.

Hotel is in a good location, just across the bridge from the main town. The service was good downstairs at reception. The room was small but I only stayed one night. All I wanted was a place to sleep with a private shower, which I received. The only major gripe I had was that the windows opened into an outdoor corridor (which allows you to access all the rooms), so you couldn’t really open the window to cool the room. I was lucky to be at the end of the corridor so I didn’t have to deal with people passing my room, but I can imagine it would be a problem if you were one of the first rooms. I also had at least mosquito in the room so I kept being woken up by slapping myself in the face.

We booked a 6 dorm room hostel as a group of 6 and all of us said it was the worst hostel we have stayed in because there is literally no air circulation. We have stayed in many places without A/C in 30+ degree heat, but due to the building, the way the windows are, and the absoloutly useless fan (which we had to ask for and were not even originally provided despite the fact it’s 36degrees) the room was literally horrifically hot. The window backs onto the walkway, so you can’t open it without it being a massive security issue as someone could easily climb in. Despite this, we asked the staff member if there was anyway of ventilating the room / for fans and he said he would go into our room and see. We told him we were going out. When we got back, all he had done was open our window!! Absolutely crazy, we had not locked our stuff away in the lockers as the room was private to just our group. This also let in a huge number of mosquitos. On top of this, the floor was filthy, and the shower gel in the bathroom was empty on arrival - clearly the room had not been cleaned. The beds were so hot and they only provided a really thick duvet. We got woken up at 7.30am by building works directly opposite, and then the cleaner walked in without knocking at 9am. Do not stay here, especially when it is hot. Imagine how useless one fan is for. 6 bed dorm in 36degree heat.

Avoid booking rooms with no air conditioning during the summer months at all costs. You cannot open the window / shutters due to the layout of the building, with the windows being along the main corridors so people can easily see or break in. The room was SO much hotter than it was outside and it was impossible to sleep - even at 3am it was only 22 degrees outside, but the room was unbearably hot. We have not had this issue in other hotels with no aircon, it is just an exceptionally hot building which is not fit for purpose.

The experience was fairly positive although rooms were very hot and stuffy. However, we were very disappointed to be taken advantage of and essentially scammed out of money. Despite informing the hostel that we could not make the first day we booked, our entire reservation was cancelled with no refund. We were made to pay for 2 new rooms because they had double charged our original room. This felt very coercive and manipulative and was overall an unpleasant experience for three young girls with essentially nowhere else to go. Even though the hostel was well aware we would not make this first night, they had not included any information about the cancellation in their email, which only pointed to the fact that our first night was non-refundable. So, essentially they waited for us to show up knowing full well when we got here we would have no other option but to pay the money. Would not recommend this hostel: poor customer service, money-grabbing rules & very poor communication.

My recent two-night stay at this hotel was profoundly disappointing and concerning. I encountered multiple issues that made for a truly unpleasant experience.More alarmingly, I experienced a severe breach of security. On one occasion, a staff member entered my room and left the door wide open until I returned late at night. This is completely unacceptable and put my belongings and personal safety at significant risk. It shows a shocking lack of training and responsibility from the hotel staff.Furthermore, despite staying for two nights, there was no cleaning service provided. This meant we had to contend with an already unclean room for the entirety of our stay, which only compounded the discomfort.Given the combination of uncleanliness, a serious security lapse, and absent basic services, I cannot recommend this hotel to anyone. I strongly advise against staying here if you value cleanliness, safety, and attentive service.