Eklo Hotel Bordeaux Centre Bastide

My recent two-night stay at this hotel was profoundly disappointing and concerning. I encountered multiple issues that made for a truly unpleasant experience.More alarmingly, I experienced a severe breach of security. On one occasion, a staff member entered my room and left the door wide open until I returned late at night. This is completely unacceptable and put my belongings and personal safety at significant risk. It shows a shocking lack of training and responsibility from the hotel staff.Furthermore, despite staying for two nights, there was no cleaning service provided. This meant we had to contend with an already unclean room for the entirety of our stay, which only compounded the discomfort.Given the combination of uncleanliness, a serious security lapse, and absent basic services, I cannot recommend this hotel to anyone. I strongly advise against staying here if you value cleanliness, safety, and attentive service.

I should have read more reviews before booking but I was hot, tired, and needed a shower and some A/C ASAP They do not have air conditioning, fans or ventillation, its a total hotbox, there's no way to sleep Even when its 65⁰ outside at 5am, it remains over 85⁰ in the room with no way to cool it down, completely unbearable EDIT: The hotel has commented on my review to say that I was made aware of the lack of climate control at the time of booking, which is absolutely not the case. Maybe they should spend their time setting up A/C's in the bedrooms rather than commenting on Google reviews trying to gaslight their customers

We booked a 6 dorm room hostel as a group of 6 and all of us said it was the worst hostel we have stayed in because there is literally no air circulation. We have stayed in many places without A/C in 30+ degree heat, but due to the building, the way the windows are, and the absoloutly useless fan (which we had to ask for and were not even originally provided despite the fact it’s 36degrees) the room was literally horrifically hot. The window backs onto the walkway, so you can’t open it without it being a massive security issue as someone could easily climb in. Despite this, we asked the staff member if there was anyway of ventilating the room / for fans and he said he would go into our room and see. We told him we were going out. When we got back, all he had done was open our window!! Absolutely crazy, we had not locked our stuff away in the lockers as the room was private to just our group. This also let in a huge number of mosquitos. On top of this, the floor was filthy, and the shower gel in the bathroom was empty on arrival - clearly the room had not been cleaned. The beds were so hot and they only provided a really thick duvet. We got woken up at 7.30am by building works directly opposite, and then the cleaner walked in without knocking at 9am. Do not stay here, especially when it is hot. Imagine how useless one fan is for. 6 bed dorm in 36degree heat.

Decent private room. Had problems with water temperature fluctuating. They mention many times that the rooms don't have AC and that is fine, however to open a window you need to roll up the blinds completely open. Ir they had some ventilation or blinds with an adjustable angle it would have been fine.

Avoid booking rooms with no air conditioning during the summer months at all costs. You cannot open the window / shutters due to the layout of the building, with the windows being along the main corridors so people can easily see or break in. The room was SO much hotter than it was outside and it was impossible to sleep - even at 3am it was only 22 degrees outside, but the room was unbearably hot. We have not had this issue in other hotels with no aircon, it is just an exceptionally hot building which is not fit for purpose.

Definitely not worth staying here. No A/C, no glasses, no soap, no space. Just a hotbox of a room with no way to cool it down and no way to sleep. Design of the building is terrible, so you can't even open the windows as they look out onto the corridor. Only stopped for a night but definitely the worst part of my trip.

The experience was fairly positive although rooms were very hot and stuffy. However, we were very disappointed to be taken advantage of and essentially scammed out of money. Despite informing the hostel that we could not make the first day we booked, our entire reservation was cancelled with no refund. We were made to pay for 2 new rooms because they had double charged our original room. This felt very coercive and manipulative and was overall an unpleasant experience for three young girls with essentially nowhere else to go. Even though the hostel was well aware we would not make this first night, they had not included any information about the cancellation in their email, which only pointed to the fact that our first night was non-refundable. So, essentially they waited for us to show up knowing full well when we got here we would have no other option but to pay the money. Would not recommend this hostel: poor customer service, money-grabbing rules & very poor communication.

By far, this is the WORST hotel I have ever stayed in. Here's why: 1. The window frame was falling off 2. There was mold on one of the bathroom ceilings. 3. The AC was broken. Thanks to these flaws, guess who had bug bites in the morning? I did. It's the hotel's fault for all of this. They need to fix room 308 (the room I was staying in) and any other hotel rooms with the same problem. I'm never visiting this hotel ever again, and I recommend future customers to avoid this garbage too.