Sugeidy P.
Yelp
Lets first begin, that I spoke with Danny (owner) a month and a half ago about a Brunch that I wanted to host for my family there. He assured me that it could be done, then me and my boyfriend went back, and picked out a menu, which included all the plates at $18 5 pitchers of Sangria, and then we made it explicit to him that all other alcoholic beverages would be paid individually per person. He assured he would let his servers know, and that it would be discrete in how they would inform every one. We paid the deposit, everything was great as it was supposed to be a patio event, and we were told everything would be ready by the time we came.
On Friday, the day before the event 8/10. I call Danny, of course to confirm that everything for my party was ready and that we wouldn't be scrambling last minute. I then informed him, that it seems that it will rain on Saturday. He stated that it would not be a problem as we could have a long family style table inside. That it would be ready when we got there. I of course was happy, as I am getting assurance that everything will be ok.
Saturday 8/11-- The day of my event. I stop by at 11:30am to go drop off the cake. To my surprise the place was CLOSED. I was running late to my engagement prior to the event and just placed the cake in a friends fridge, before we headed to the restaurant. I at 12:45pm, call Danny (because now I am afraid that the place is not open) and we spoke about my event happening around 1-2 pm. He picks up and tells me yes, everything is ready, In 20mins when you guys arrive you will have no issues.
My family arrives to the restaurant before I and the TABLE WAS NOT READY. NOTHING WAS READY. I walk in 10 mins later, as I was getting the cake and I see my family sitting in booths, and they state they didn't know where to sit as the waitress did not know of any event.
Then I get there, and of course am FURIOUS, I am confused as to why the long table with 30 chairs 15 on each side wasn't set as WE WERE THE ONLY CUSTOMERS in the establishment. I ask the waitress what is going on- why is the table not ready. She then tells me the premade menus are not made, they are being printed. I did not ask her that she voluntarily gave me that information. --UPSET AND ANNOYED. I was just like ok, can we start moving the tables as my family is waiting. She then proceeds to help me begin moving the tables. We get the tables set, silverware is missing, --it doesn't matter we all start to sit, as everyone is already ancy and hungry.
After we sit, the waitress begins taking alcoholic drinks as we already purchased a Sangria, and did not mention it to one person. It also wasn't on the premade menu that we agreed on so my guests didn't know, until she took all the orders, and then I had to tell everyone at the table like HEYY-- Sangria is coming, do not order drinks.
No water was served on the table. I understand we are a large group and you don't want to go around serving people. But just put pitchers of water on the table so that we can do it ourselves. Instead we had to hound the waitress down, because they were no where to be found, for water. They gave us water bottles .
Then the Sangria FINALLY came, then the glasses 10 mins later. I was over it at this point.
We agreed on Pre- arranged apps to come out, No PLATES or NAPKINS were given. Chips and guac come out.-OK. Then Canatitas, then patelitos. My Friend got up when the third app came out and walked to the bar and said-- HEY, can we have plates or napkins?! then after they served the third app, and we were done eating they come and give us plates. --Again, frustrated and annoyed.
Then she hands me the menus and goes is this ok. At this point. we are here and eating please give us something so that we may start ordering food.
We start ordering our food. Which in my opinion, They should have been taking the order when the 2nd app came out, as we are 20 people it will take time to all the food.
We then waited another 30-45 mins for the food to begin coming out,
We had the bistec encebollado, shrimp, and grilled chicken vegetables, rice and beans and green plantains as sides.
Steak and chicken plate, were great serving size. Now for $18 I would like more than 6 small pieces of shrimp.. Felt like a rip off
The food was good. No complaints there. Each and everyone's plate came out hot flavorful and presentable. Besides one order that got messed up, they ordered chicken and got steak, was ok. They fixed it and we kept on going.
We were then ready to have some cake, they bring the cake from the back as it was warm, and then they were confused on what plates to give us.. I was over it-- You are a restaurant and you do not know what size desert plate to give for a cake slice.
They gave us containers, as we were too full and I went back there and asked for togo plates for the cake.
Service was HORRIBLE! Food was ok. Will not be returning, made me appear unorganized, which I am not.