Nayyara Chue
Google
Location: Great, Service: Lacking
The hotel’s location in the heart of La Zona Colonial is fantastic—perfect for exploring all the local landmarks. However, my stay was marred by a few issues with the service and overall cleanliness.
I had initially planned to stay for two nights but changed it to one. I let the hotel know in advance that I would be arriving in the morning and asked about the possibility of an early check-in. They confirmed it would be fine. But when I arrived, I was told that check-in was strictly at 3 PM, and that the hotel had been fully booked the night before. This was not the case, as I knew my room had been unoccupied. It seemed like a simple miscommunication, but it led to unnecessary delays. We had to leave our bags at the hotel and wander around for four hours before getting into our room.
When we finally did get to the room, it was just okay. The A/C unit looked outdated and had a moldy appearance, which was concerning. The room itself was actually quite charming, but unfortunately, it hadn’t been cleaned thoroughly. The floors hadn’t been swept or mopped, which made the long wait seem even more frustrating. While the room smelled pleasant, it was later clear that the fragrance came from an oil lamp in the corner, not because the room had been properly cleaned. On top of that, the bed sheets had visible stains.
The price and location make this hotel a good deal, but based on my experience, I wouldn’t return. It’s disappointing to feel misled, especially after expecting a more seamless stay.