Ernie B.
Yelp
Room #16, Arrived on Wednesday 12/6/23. Intending to stay two nights.
We were visiting friends in local, Angwin when we decided to go check into the Bonita Inn. Afternoon staff was very accommodating and professional.
Entering room #16, we found the window shutters damaged and inoperable.
I reported it to the front office immediately in order to not be held in suspicion. I stated that I was able manipulate the wooden shutter to close.
Staff was very apologetic and even offered a discount offer. Declining, since I was able to get the device to close, we were very happy to continue our two-night stay in room #16. We went out to dinner with our local friends from Angwin and returned back that evening to our room for the night's stay. We entered to find the bathroom floor flooded with sewage water on the bathroom floor. Obviously, my wife and I could not stay in this inoperable room.
I went to the front office to report the problem with the restroom situation.
Entering the lobby, there was no one at the front counter. It's dark Like they are closed. I called the office number, only to hear the phone ring in the background. No answer. Standing there and stumped about what to do... I then hear the toilet flush and this man named "Fred" walks out. He says nothing as he returns to the front counter. I am standing there a bit stunned about his obvious frustrated look at me, I begin to tell him about the problem with room #16.
Fred- "Well there's nothing I can do about it". "I'll can see if there's another room available".
Fred- "You need to return both keys to me before I can put you in another room.
Immediately, I think, why not just cancel out the two prior plastic key cards and accommodate the request- right? Made me feel like I was not worthy of his personal issues directed at me. I now start to get upset that this guy is giving me a serious hassle due to their room problems.
I reach in my pocket and hand him one of the two previous key cards issued for room #16 and return back to look for the second card.
Searching, we cannot find the second card. We realize that we left the second card in a jacket during our prior visiting, in Angwin. I return to speak to Fred in the office on the matter and I tell him where the second card is. Walking into the office I tell him...
Me-"Look, it's late in the night. I am not going all the way back up the mountain to Angwin just to retrieve the second card."
He gets this weirdo attitude and start to disregard me just standing there waiting for his next comment.
Not saying a word, he then handed me keys to room #12, without another word.
Standing there in shock how this is playing out, I ask him point blank if this going to be a problem? Assuming that he can understand this customers frustration over the whole Bonita Inn experience. I then ask him; you are not going to say anything else about this. No apology for this inconvenience- NO NOTHING?
Fred- "Like what, that I think you are being an ---hole!"
Needless to say, it did not end well from there. I was already frustrated due to the window blinds issue prior with #16. Now the sewage flooding, and this guy's verbal attack was shocking and confusing.
I asked what did you say? He was happy to repeat the comment, this time with a huge smirk on his face accompanied with a serious attitude.
I am tripping out on this guy and his apparent problem towards me, the request and apparent hassle that he is being asked to do his job.
Me- "Can you give me your supervisors name?"
Fred- "Yeah, his Name is Mitchell!"
Me- "Well, does this Mitchell, have a last name?
Fred- "Yeah, he does. It's Mitchell kiss my a-s!"
Then he barks outload,
Fred- "I don't give a S--t about this place, I just work here".
Eyes wide open, I turn to walk out the door-
Fred then barks out with F---you. I return the commentary as I am exiting to now Room #12 and try to just get away from this guy. Walking out to begin moving our bags from #16 to #12, Fred follows me out the door.
Fred- Just to let you know, I am going to call the police and have you escorted off the property!"
Me- "For what, your terrible customer service?"
Fred- "Yeah, and f__k you.
Returned to the room, threw our bags in car and left pissed off.
Great Couple of night. Thanks, Fred, for the education.