El Embajador, a Royal Hideaway Hotel

Hotel Embajador The rooms are beautiful, comfortable, and well maintained. However, the checkout experience was confusing. At the front desk I was initially told everything was fine and that I could leave, but moments later I was asked to wait for someone to inspect the room. This process should be better coordinated, especially since an incidental hold is already in place to cover any additional charges. With a smoother checkout system, the overall experience would be much better.

The entire staff was amazing and incredibly accommodating to our entire party. Juan Dela Rasa was our waiter and he went above and beyond to ensure we had everything we needed in a timely manner. I would mostly definitely recommend this royal hideaway.

This hotel offered a comfortable and spacious room. The staff were very pleasant and attentive to your needs as you entered the hotel especially Roman who assisted in any way that he could. Special mention to Marleny at the desk in the lounge who was very welcoming and cheerful with each encounter.

This hotel offers everything a couple or a family could ask for in the heart of a busy city. The grounds around the pool, outdoor cafe and restaurants offer a wonderful variety of cuisine. The staff are exceptional and are always quick to accommodate to one's needs.

I stayed at this hotel for 3 nights with my partner. The reason why we stayed here was because we stayed at a Barcelo property in Jakarta, Indonesia and their breakfast was outstanding. We were expecting something similar at this property, however, the breakfast food was average and nothing to brag about. The building is old, I’d say circa 1950s. There are water damages on the lobby entrance. Although our room was large and comfortable, the night stand lights were not working. I let management know TWICE about it and nothing was done. They told me someone would be up to fix it and nothing happened. Some of the staff is not as friendly as others. Location is central but there are other hotels just as central so if you can stay somewhere else to do. I will not be staying here when I come to the island to visit relatives.

My husband and I are extremely thankful for the great experience we had at “El Embajador.” I especially would like to thank Ms. Viviana from the SPA. Her service was excellent and I’m still joyful about my experience! Thank you, Viviana.

It seems like a very nice hotel but they could have handled canceling my booking in a more professional way. They canceled my booking (which was booked directly with them) while we were traveling to Santo Domingo (almost no notice) citing a 'price error' and then still charged me for the room. Trying to get the refund back, expected it to be handled better considering its a 5 star. You could've honored the booking or provided a voucher or something considering the short notice. You also need to give me my refund.

The hotel has very good customer service experience. We will like to recommend and recognize Nery, Keidy, Leslie and Jacinto, besides Stevenson and the rest of the group that always serve us with gratitude, respect and appreciation.