El Embajador, a Royal Hideaway Hotel

My twin sister and I stayed July 31 - August 4rth. I booked the Ambassador suite so we had access to the lounge. The service in the lounge was outstanding. Santos and Jacinto were very friendly and always very attentive. Carlos at the front desk was kind and helpful. Hotel is clean and spacious. All staff provided excellent service. Rooms were spacious, clean and very comfortable.

It seems like a very nice hotel but they could have handled canceling my booking in a more professional way. They canceled my booking (which was booked directly with them) while we were traveling to Santo Domingo (almost no notice) citing a 'price error' and then still charged me for the room. Trying to get the refund back, expected it to be handled better considering its a 5 star. You could've honored the booking or provided a voucher or something considering the short notice. You also need to give me my refund.

My stay at the hotel was pleasant and comfortable. The room was clean, and the bed linen was very soft and confortable, which made for a restful night. Check-in was smooth, and Rafael at the front desk stood out for his diligence and helpfulness, he not only made the process welcoming but also followed up promptly on a repair request I submitted. The staff, in general, were friendly and attentive, adding a personal touch to the service. However, there was a minor issue during breakfast when one of the hosts spent about 30 minutes trying to sort out how many meals were included for our six rooms, which was a bit frustrating and disrupted the start of our day. Despite this hiccup, the overall experience was positive. This was my 6th time staying at El Embajador and I would consider staying here again.

I Just saw a review of an employee, CASSANDRA. Apart from visiting last week I stayed more than 100 nights in the last few year. Cassandra has always given excellent service, first as room service and later as a manager. She is always friendly and correct even if some clients are not. El Embajador should be proud of her.

I have stayed here twice, and I love staying here for business trips due to its high-class and professional ambiance. When entering the lobby this establishment makes you feel like you're going to accomplish something whether it be a business meeting, public speech, or searching for an investment this place gives you those vibes. Food, bar, pool, staff, rooms are all great. The gym is definitely empty and 24/7 so that is nice as well.

This is a hotel with a lot of class & elegance. It’s the little things like the piano player nightly behind the grand playing nightly.||2nd time staying here during a business trip to the capital. Stayed on the 5th floor Ambassador level with a concierge lounge that has free non alcoholic drinks & snacks / small ordeurves with a balcony & great view of the Caribbean Sea.||Rooms are modern, spacious & have all creature comforts. They are showing a little bit of wear & tear & could use a touch up which is why it’s 4 out of 5 stars.||Also love the thousands of light green parrots that roost here nightly (enjoy the video)…you also don’t hear them much as the windows are well insulated.||Paid base room rate $102.50 + $20 for concierge, which I recommend, total $122.50 per night. FYI Value Added Taxes are +18% on top of that.

Very great service from Roman Mendez, very happy and he was excellent. Everything was flawless and the food was amazing. Will recommend this restaurant. If you have the chance ask for Roman. He will guide you.

Great hotel with friendly staff!! The pool is great good size but had a very deep end 11', so be careful with the little ones. The drinks were very good, the casino is not too big but not bad for a quick stop. Many restaurants right out side the hotel and large plaza down the street.