El Jannah Chicken Burwood

Bought takeaway chicken here. Usually decent. Chicken was not fully cooked and had to throw half of it away. The worst part is I left feedback through their official channel and rather than offering a refund they sent a generic message saying they will do better. What a joke when undercooked chicken can make people sick. Won't be coming back here again.

First visit to El Jannah. Ordered the Loaded Chicken meal. Too much for 2 people. The chicken was too dry for me. The hummus was good, the tabouleh was fresh, the chips with chicken salt was great. You get a good size tub of garlic sauce and an insane amount of Lebanese bread. There's plenty of tables. Staff are good at cleaning tables but not the seats. Service was ok and food came out pretty fast. Ended up taking the babaganoush and leftovers home.

Used to be my favourite food not anymore . The place was not busy but didn’t see anyone coming to clean the tables . It was dirty . Also seems the price is getting expensive more and more . $74 for a family meal but not a single drink . Used to get 4 cans of drinks instead Now get pk of Salad. Won’t be going back soon. Disappointed .

El Jannah is hands down my favourite chicken spot! The chicken is always juicy, packed with spices, and cooked to perfection. Their garlic sauce is so tasty and the fries are always fresh and crispy. I’ve never been disappointed here – every meal hits the spot. Definitely one of those places you keep coming back to when you’re craving delicious chicken.

When I receive cold fries and chicken, it shows the staff's laziness. We order fresh meal not FAKING COLD MEALS Date 22/06/2025 21.20pm

My order was missing a whole charcoal chicke, your signature item, and literally the main reason people order from this store. There are plenty of chicken shops nearby, but I specifically wanted El Jannah’s charcoal chicken. Imagine being so hungry, waiting almost an hour only for the main item not to arrive. I had to chase it up. I asked for the missing chicken to be redelivered, but was told to drive in and collect it, which completely defeats the purpose of paying for delivery. After a lot of back and forth with the call centre, I was eventually offered a code to use online to reorder the same chicken I should’ve received with the rest of my order over an hour ago. This ‘solution’ was treated like a gesture of goodwill, as though I was being given something complimentary — but this wasn’t free. It was a product I paid for and never received. Everything else in the order was irrelevant without that chicken. By the time the “replacement” would have arrived, my chips would have been stale. The meal was already ruined. I was essentially made to do their job for them to fix an issue caused by their own incompetence. The driver said he only received two bags. For the record, I have CCTV footage showing the exact moment the bags were delivered to my door, all the way through to the stickers being removed.

I can't begin to describe how disgusting our experience here was. The chicken was burned to an actual crisp, chips were cooked two days ago and stale as anything...over salted too but that didn't matter since they weren't edible. Tables were dirty and there was crap everywhere on every table. Go elsewhere, so many nice charcoal chicken places around.

Have been their almost regular customer for their yummy charcoal chicken! Used to be their Granville customer but now by expanding branches, I’m a Burwood customer:) Food is perfect: 5/5 Atmosphere : 5/5 ( as a cozy restaurant yes its 5) Staff: Very friendly and fast! Recommended for new 1/2 deluxe chicken meal (Very economical! )