318nd
Google
We have previously stayed at the Inkaterra’s Hacienda Concepcion and Urubamba, which are fabulous, so expectations were high. However, we were so disappointed.|We went to the bar for their happy hour but the music was so loud we were forced to sit outside to escape it. We ordered beers but were informed that the they had run out of ‘happy hour’ beers so we would have to pay full price. I suggested that we should only have to pay half price for the beers as we had come for the offer. There was no budging on this so I asked to speak to a manager. Instead of returning with a manager, the waitress returned with the half price beers freshly chilled from the fridge. We later learned that other members of our group had been charged full price for the offer drinks without any explanation.|Our group had had to select their evening meal choices at check in. However, when we arrived at the restaurant, the staff seemed surprised to see us. We stood watching as they held urgent conversations then rearranged furniture to accommodate us.|Large dogs roamed freely around both the bar and restaurant.|Our room was small but clean. Despite being several buildings away from the loud bar, the music from it reverberated around the room. The acoustics were terrible so we heard everyone pass in the corridor.|At 4am, our entire group was awoken by barking dogs. At breakfast, we realised that one of the barking dogs was lying in the lobby. No staff member attempted to chase it out.|Breakfast was poor.|The situation was good and most of the noise emanated from the hotel itself.
