Alex S.
Google
Amazing location. Truly beautiful and unique setting inside the cave.
The food menu looks great, although it has some random dishes that absolutely don’t fit the rest of the concept (arancini???).
We sat down and, for a restaurant labelled as a premium site, I was not expecting the table to be set with a glass and a napkin missing.
My fiancée had a hair on her plate. We asked for the plate to be changed. They took it, removed the hair, and brought back the same plate — I could tell because it had a visible scratch and it was the exact same mark.
We received the wine menu and then waited about 15 minutes before we could even order water. The wine list itself is good, but some entry-level wines are priced higher than objectively better bottles listed cheaper on the same menu.
The food was nice and honestly saved the experience a bit.
I don’t usually leave reviews. I manage a Michelin-star restaurant in London, so I understand that sometimes things happen. But the main reason I’m writing this is what happened at the end.
As we were leaving and deciding whether to take the stairs or the lift, we were speaking Italian. I clearly heard one of the waiters trolling us, imitating Italian sounds (“bla bla bla”).
I’m here spending around 20,000 pesos on a few dishes, they add a 10% service charge for overall awful service, and then they expect additional cash tips on top?
Shame, because the location is amazing.