Roy K.
Yelp
My review is solely based on the customer service (or lack thereof) I was provided by El Moore. The thing to know about El Moore is that, in the year 2021, they have a preposterously strict check-in policy: you have to check in between the hours of 3-7pm, no exceptions. My wife and I already had our flight to Detroit booked and were scheduled to land at 8 pm, and so realistically we could arrive at the hotel by 9. I called before booking to ask if the hotel could accommodate a 9 pm arrival--nope. If we couldn't arrive by 7pm, then there was nothing they could do. Two separate staff members told me the same thing: if I can't make it by 7pm, don't bother.
That's their prerogative, I suppose, and they offered some vague explanation regarding "safety issues"--but their demeanor was certainly in sharp contrast to what is explicitly stated right on their website when you go to book:
"With prior notice WE WILL DO OUR BEST TO ACCOMMODATE LATE ARRIVALS, but please note that on the day of arrival only, and out of courtesy to other guests, no one will be admitted AFTER 11PM."
That's written on their website when you go to book. But I did not find that anybody at El Moore was willing to "do their best" to accommodate our late arrival. They basically just said, tough luck. And note that we would be arriving around 9 pm, well before the 11 pm cutoff written on their own website. If arriving at 9 pm is unacceptable, then they should state that instead of 11 pm.
Personally, it seems rather antiquated--in the current age of passcodes, keyless entry, etc.--that a human has to even be present to check us in, but I guess they're still trying to figure out that technology. At any rate, I would encourage El Moore to be more up front and honest about their check-in policy and completely drop their line about "doing our best to accommodate late arrivals", which is a falsehood: they have clearly decided they'll do nothing to accommodate late arrivals.
As for the hotel experience itself, you can read the other reviews here. It looks like a lovely place to stay--provided your travel plans are known with certainty. But if there is any doubt that you might not make it by 7pm, then don't bother booking, because they won't let you in the building.