El Palacio Del Sombrero

The first time I bought a panama hat for 120 USD I received a high quality model. Four weeks later I came in again and asked to buy the same model again. The vendor remembered me and seemed to know exactly which model I had bought the last time. Once I got back home, I realized, that I had been given a different model with lower quality. I texted the shop right away on whatsapp for an exchange. They have been ghosting me ever since and I can‘t reach them through the phone number. They‘ve been so nice the first time in december but now I feel like I was misled :(

I bought 2 Panama Hat before going to the airport. but when we arrived in our final destination, I discovered that they put only ONE HAT in the case, the another case was empty. And I paid for two! Unbelievable! Unfortunately I’m in my final destination and can’t go to the store. UPDATE: They contacted me on WhatsApp and sent my hat to my house. I truly appreciate the support. I’m eagerly waiting for the hat to arrive, but I believe everything is in order now! Thank you!

Lots of hat options but they are far expensive than typical souvenir shops. Now I don't know if they are worth the extra price and how the quality will turn out.

As a hat person, I can tell you this is the best place to buy a hat in Panama City, and most likely the whole of Panama itself. They have a large selection of hats in all prices and qualities, but a majority of what they sell are genuine panama straw hats of various styles, colors, and qualities (which are all handmade in Ecuador, in case you didn't know beforehand). When I visited in January, I saw a particular panama straw fedora I really wanted, but knew it wouldn't survive traveling with me for 2 weeks in Colombia after my first stop in Panama. I returned to Panama in October and took a chance to see if they might still have the hat. Using my imperfect Spanish, I was able to decently describe the hat, and third time was the charm with the ones they pulled out to show me! I'm very happy to finally have this hat and very much appreciate the service and patience from Don Henry and his staff. ¡Muchísimas gracias por todo!

I’m thrilled because I found a high-quality hat at a great price, and the customer service was excellent.

This was one of the first stores I visited upon arriving and I purchased a genuine Panama hat. I was a little on the fence about buying it but did not regret my decision as I wore it for my entire stay. I stopped in again after the hat became wrinkled and the same gentleman who sold me the hat straightened it for free. What a great buy and the perfect souvenir.

All I can say is that Bryant is amazing and very helpful and thanks to him for everything he did and explaining the different types of Hats. You have to know that, paying for a cheap hat, means paying for a cheap quality, if you buy a good one, then most likely you won’t be disappointed. I am impressed with Bryant and he knows what he talks about. I haven’t tried my hats yet as I have just got them, but what I could say is that they look great, pricy but I went for quality so that’s fine and they feel great when you wear them, I didn’t get one, I got 2, thanks to Bryant and the great collection they have

Very happy at first. I liked the idea the the hat could be fold for travel. Paid 80$ to get a nice one. As it turn out, they show you how to fold them with a old one they got on hand. I did the same thing with mine to get back to my country(the hat was fold around 10h and they told me a day max.). The hat never got its form back after I unfolded it. It even broke. Very disappointed. I tried to find a web site to reach them before putting that critic but didn’t fin any. The seller we had was very kind. I’m sad because that was my only souvenir from my trip.