Yarkis Santana
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Mother’s Day Visit – Disappointing Experience
I visited this restaurant on Mother’s Day with a party of 8, and unfortunately, the experience was incredibly disappointing from start to finish.
First, the service was chaotic and unprofessional. Somehow, we ended up with two servers—neither of whom communicated with each other. One of them disappeared after coming to the table twice, while the other seemed completely unaware of what was going on. There was zero accountability for the many mistakes that were made throughout our meal.
For a business that should have anticipated a busy holiday, they were shockingly unprepared. The service felt indifferent, as if the staff didn’t care to check on tables—perhaps because gratuity was automatically included. Orders were taken incorrectly multiple times, food was brought out wrong, and no one seemed concerned about fixing the issues. The first waitress who took our order never returned after the mistakes. A second waiter appeared out of nowhere, took over, and also disappeared—again, without correcting everything. Only the person who brought the food out made any effort to address the issues.
Drinks were another letdown. Water wasn’t refilled, two people never received theirs until much later, and the cocktails were underwhelming. The margarita had excessive ice, and the martini seemed like it had been sitting at the bar for a while. Even the beer wasn’t cold.
As for the food—it was flat-out unacceptable. The “Sampler” plate was cold, with rock-hard taquitos, dry and crumbling flautas, and cold tamales with hardened cheese. Three carne asada plates arrived cold after the wrong food had been brought out several times. The tacos were also cold, and the kids’ meals were tasteless.
To top it all off, they had the audacity to automatically add a $40 gratuity to just one of the three tabs—completely unjustified for the terrible service we received.
All in all, this was one of the worst dining experiences I’ve had in a long time, especially on a day meant to be special. I wouldn’t recommend this place to anyone and certainly won’t be returning.