Sandy V.
Yelp
My family and I were road tripping from Chicago Illinois to New Mexico. As a Latin American with indigenous roots, I was excited to visit El Rancho. I saw on the website that pets were not allowed in the museum. My father volunteered to stay back and watch our small and well behaved Dog so my mother and I could enjoy the Museum together. After driving several hours we reached El Rancho and walked to the front of the gift shop to purchase tickets for entry. My father picked a bench outside of the gift shop with some shade and sat with our dog to wait for my mother and I. The moment my mother and I walked in we were met with a rude gift shop attendant who said dogs were not allowed in the museum. We kindly explained our dog wasn't going inside and my dad was going to wait outside with him while my mom and I went in alone. The gift shop attendee repeated herself and said "no dogs in the museum". I wasn't sure if she didn't understand that we were not bringing him inside, my dad was waiting outside with my dog. So I asked "my dad and dog can't wait for us outside?". She proceeded to repeat "no dogs allowed in the museum".
The area outside of the gift shop is made of gravel and some stone, it was not inside El Rancho. For families who are road tripping with their dog, there are no nearby restaurants, hotels, or rest areas. Although there is some shaded area outside of the gift shop, you won't be allowed to sit there and wait for your party if you have a dog.
When we were there it was empty with only a couple cars. My recommendation to the owner would be to instruct the staff not to be condescending. A simple "no, I'm sorry but you're dog isn't allowed outside of the gift shop, there is a nearby XYZ (shop, hotel etc) that your dad and dog can wait for you by", would have been much nicer than the attitude my family and I received. Or even a simple "no" to my question instead of repeating that the dog wasn't allowed in the museum (he was outside of the gift shop not in the museum).
Needless to say, we left. The parking lot did not have shade and was not a safe place for my 68 year old father and my dog to wait (picture included). Wanted to love this place but it left a bad taste in my memory.
As a museum with potential road trippers driving far to visit your establishment, please train your staff to be more hospitable and accommodating.