EL TUMI HOTEL

El Tumi Hotel in Huaraz presents itself as a well-maintained, clean, and tidy hotel – and at first glance, it lives up to that. Our room was comfortable, and the hotel itself seems like a good option in the area. Unfortunately, our experience was impacted by several customer service issues that made us cut our eight-night stay down to just three. We had booked and received confirmation for a suite, but upon arrival were told it had been given to someone else. We were downgraded to a lesser room without any effort to resolve the issue or offer compensation. Breakfast was underwhelming – basic at best – and required us to repeatedly ask staff to replenish food, coffee, and even cutlery. It felt poorly managed and understaffed. The biggest disappointment came at checkout, when we were presented with a bill that was nearly double what we had agreed upon. It took time and effort to correct the charge, adding unnecessary stress to our departure. With better communication and customer service, this could have been a great stay. As it stands, the experience left us disappointed and unlikely to return. Hopefully, the hotel will take steps to improve, as it does have potential.

Sophisticated? First class? Probably not to both of those. However, El Tumi is comfortable. The staff are incredibly friendly, and it’s conveniently located right in the middle of the city. As far as rooms are concerned, some of the rooms open up onto a main road. They have small balconies. These are actually really good rooms because you can regulate the temperature much easier, than the rooms that have windows that open up into a central courtyard. Also, the hotel has a parking garage. You just have to ask the front desk. As far as the food is concerned, probably best to go somewhere else. Not a bad place to stay, especially for a business trip.

It appears to be a sort of fancy Restaurant...but there are only Avocados for Fruitarians. They most probably us Industrial Cooking Salt made for the 3, World, with Tons of Chemical additives. Be aware.

Here is an exciting testimonial for Hotel El Tumi: "Staying at Hotel El Tumi was an unforgettable experience! From the moment I stepped into the lobby, I was captivated by the vibrant Andean-inspired decor and the warm, welcoming atmosphere. The staff went above and beyond to ensure my stay was nothing short of extraordinary. My room was impeccably clean, beautifully furnished, and offered stunning views of the majestic Andes mountains. The bed was incredibly comfortable, allowing me to unwind and recharge after a day of exploring the nearby historic sites and bustling local markets. What really set Hotel El Tumi apart, however, was the exceptional service. The concierge team was incredibly knowledgeable and helped me curate the perfect itinerary, ensuring I experienced the very best of the region. The on-site restaurant served up mouthwatering Peruvian cuisine that left me craving more. If you're looking for an authentic, unforgettable Andean adventure, I cannot recommend Hotel El Tumi enough. This gem truly embodies the rich culture and breathtaking beauty of Peru. I left feeling rejuvenated, inspired, and already planning my next visit!"

Possibly our worst experience in South America. The staff are the most incompetent, impolite, impudent we’ve ever experienced. All went wrong. Lies and lies.

I had stayed at this hotel with my family several times since I yeasty a little kid and each of them had been a pleasure!||The hotel is really nice and comfortable, with everything one needs to have a pleasant stay in the city. My favourite part tho is the restaurant on the ground floor (Last time I went there was last December): the food is just delicious (great breakfast options!) and the service is great. The waiters have been there since many years ago and they always make you feel welcome and give you suggestions or help when asked, specially Sr. Patricio! ||It was nice to go back to this hostel after so many years and I will always recommend it!

After staying at privately run hotels in Cuzco and Pueblo Machu Picchu, our three days at El Tumi were delightful. It's a surprisingly Western hotel in Huaraz. Highly recommended. I don't know if there is a similar hote in townl but would be impressed to find one. The room charge was part of our tour package but we left a day early and had to calculate the difference and I think it was about $100, reasonable for the quality and convenience. It's NOT very close to the Central Plaza, but not too far if you're comfortable roaming around on foot. GoogleMaps is essential to navigating from the square, where the tour busses wil drop you off after the day's outing. There's a great restaurant on site with outstanding waiters who remind me of Argentina. (Argentina has more than beautiful ladies and top level beef--not to mention amazing wine at bargain prices. Their waiters are the best in the world.) A HUGE DOWNSIDE: The loud noise level in the lobby and restaurant is crazy. The first day was calm, peaceful, amd delightful. The second day, someone had a futbol game playing loudly, which is obnoxious in a high-class setting. The third day, there was a coametics sales convention in the conference room near the front desk, playing a DOUBLE OBNOXIOUS music track as they gathered and set up, waiting for attendees to arrive and start, Once they started, the music went off but was immediately replaced by a loudspeaker syatem blaring the emcee's greeting and the subsequent presenters. My fiancée and I were amazed by the disturbance and that anyone would allow such disruption to the entire hotel. This appears to be a mangement issue; the front desk was fairly disorganized. We tried to drop off laundry in the evening but were told that we needed to do thatbin the .orning. They didn't specify a time, so we brought our laundry down at 8am when we went to breakfast. THEN we were told that laundry pickup had already happened amd we would have to wai another day. This was our last day, so we DIDN'T HAVE another day. They eventually got their heads straight about what service is about and made the arrangements. The charge was almost $100, though (S306 in July 2023). This is what an Embassy Suites or upscale Hilton would have charged--without the added stress and inconvenience of refusing to take the laundry in the evening and then refusing to take it again in the morning. The room was nice, though the sink emitted a urine smell that was fairly easy to vent out by opening a window and the door to the hallway. They DO have awesome showers that I will copy in the house in thebhouse I plan to build AND beautiful sink with hot water. Hot water is NOT a given in Peruvian hotels outside of Lima. The federal government in Lima really needs to release money to the regiona and cities instead of hoarding all tax and fee money for their own comfort, but thatcs why there were demonstrations our last day in Peru--and why we left a day early to get within a taxi ride of the airport. Peruvian government gets -3 stars.

Excellent choice for the price range. Rooms were spotless, service was on time and no hassle whatsoever with any of the services provided.