Keith Benzie
Google
We had booked a table here for my wife’s 50th birthday on a visit to Bilbao from Edinburgh.
On arrival, our reservation wasn’t even acknowledged, there was no welcome, the service was beyond poor, communication was non-existent and the food was passable at best. The restaurant was clearly understaffed, but nobody was managing the customers or the kitchen, and the waiting staff didn’t seem to care.
When it came to paying, I expressed our displeasure and expected some kind of compensation for the very long waiting times and terrible service, but this wasn’t forthcoming.
A singularly poor dining experience in a city synonymous with good cuisine. Please avoid.