Nuria Furrer
Google
What a beautiful place this could be.
It’s actually been designed with a lot of love. The rooms are high-quality and beautiful, the entire property is a dream and also the closeby beach is amazing
Unfortunatly the service was just awful. I didn’t experience anything like this during my entire trip in Samaná. When we arrived, there was no Manager arround until the next day. So no one informed us about trips, activities etc. The women at the bar were just sitting on their iPhones and clearly had no interest in working. We were starving after our journey, but they had nothing to offer, not even fruits or a juice, and no one gave us any information about where we could get something to eat. The manager wasn’t on site, and the staff seemed disinterested and clueless.
There was a yoga schedule in the room, but when I showed up at the yoga dome at 8 a.m., the next morning, there was no one there. When I asked about it, the staff had no idea what I was talking about.
As for the food – for $25 we didn’t even bother trying it. All they offered was a salad and gnocchi… at that price? An insult in Samaná. We where reading that the owner is a very good chef, which was a reason for us to book there. But the owner was not around.
There wasn’t even a bottle of water in the rooms, something we found in every other accommodation – even the most basic ones – throughout our stay in Samaná.
What a shame. With just a bit more effort and proper training, this place could be a true paradise! I still hope they will make some changes so this place can be what it deserves.