Alessandro Manzotti
Google
One of the worst hotel experiences I’ve ever had – completely unreliable
I had booked a room and was told upon arrival to wait until 2 PM while they prepared it. Fair enough. But at 2 PM, they casually informed me that they had given the room to someone else. No real apology, no proper alternative, just an awkward “sorry.”
Absolutely unacceptable. A total lack of professionalism and respect for guests. I’ve traveled a lot, and while delays can happen, having a reserved room given away after making me wait for hours is beyond ridiculous.
If you want to avoid stress, wasted time, and terrible service, do yourself a favor and book elsewhere. This place is a perfect example of how not to run a hotel. Never again.