Janet H.
Yelp
Just had the twice cooked pork at Elaia, this is the second time I've been to have the pork because it's so nice. I was looking forward to it all day, again it was delicious however during the first few bites I came across a 2cm piece of twine, kind of like fishing line, having worked in hospitality myself I wasn't too concerned, these things happen, I pulled it out and placed it on the side of my plate, within a minute a staff member walked passed and asked how our meals were, discreetly I told her what I'd found, she left the table returned with a little plate, leaned over me and removed it from my plate and went to then remove my plate, I said it was fine and didn't need replacing. We finished our meals and I paid. There was no sorry, no explanation, so I said "what was it?" She said "oh it was sinew", I knew it would be a cop out because they now had the item and had brushed over ever apologising... I said "it wasn't at all it was twine and the least you could have done is acknowledge it and say sorry".
At that stage she said "you're right, sorry, sorry" in a dismissive nature which came across as condescending because she just wants me out the door.
What a shame such a nice meal becomes putrid to the palette due to poor customer service, if there is an error just apologise and try to move on, don't sweep it under the carpet as if nothing's happened because I've been nice about it in the first place. At $29 a plate, I'd say it's not worth it now.