Zey Dum
Google
I had ordered a latte, which I always drink because I can only handle something very light. However, the one I received was so light, even for me. It was almost like it had no coffee taste at all. So, I went back and asked if they could add an extra shot. Three of the employees (I believe one of them was the manager) gathered together and said, ‘So?’ I repeated my request, and I wasn’t mean or loud or anything. They were unfriendly, and told me to pay for the extra shot. Which was totally okay, thankfully I have money for an extra shot :) The problem is their lack of ability to communicate with customers and resolve issues. I mean it doesn’t necessarily take three people to decide whether to add an extra shot or not. :) also you could have done it in a friendly manner, if not free of charge