Elcielo Hotel Luxury Medellin

I had a wonderful stay at El Cielo Hotel in Medellín. The hotel is very luxurious, with many special details that give it a unique touch. The food is undoubtedly excellent, truly worthy of a Michelin-starred restaurant. The service is highly personalized, starting even before your arrival. I look forward to returning very soon. Thanks for all the team to make my birthday so special!

Had an incredible experience at Elcielo in Medellin. Service was impeccable. Food was delicious - even room service. Eduardo who helped us book the rooms was on site and a great resource for us. Hubert who worked the night shift in the lobby was so lovely and incredibly helpful while we worked quite a few late nights on our project. Milton, who worked the restaurant, was also a delight and provided excellent recommendations.

Whether it’s the warm greeting at check-in, the attentive service during your stay, or the thoughtful farewell, every interaction reflects a commitment to excellence. It’s clear that customer satisfaction is a top priority here. I can’t recommend this place enough for anyone looking for a truly exceptional experience. You’ll leave with wonderful memories!

The service was excellent and the hotel room was beautiful, comfortable and clean. The front entrance was secure with 24 hour service. I appreciated how welcoming and friendly the whole staff was, and when I let them know I wasn't feeling well they made an effort to check on me and ask if I needed anything. The restaurants were also top notch!

Luxury just steps away from anything you would like to experience in Medellin Colombia! While producing content for a local medical professional, I got to spend a week in the lap of luxury! With my older kiddos in tow and no problems keeping them busy. Great breakfast with several options. Lovely sites of the city both day and night. They have a great Wellness Fitness Spa. The Superior King Room Has 1 king bed —glorious Air conditioning Free toiletries if needed Many other nice amenities & Satellite channels with English as well as other European languages. Flat-screen TV And Free Wifi are just a few of the offerings. I recommend spending your Medellin nights in poblado here! Thank you so much for you hospitality!

We decided to give El Cielo Hotel a try after a wonderful experience at El Cielo Restaurant in Miami, stepping away from our usual stays at the Marriott. The hotel itself is beautifully designed, and our room was clean and visually appealing. However, our stay was far from relaxing. Despite being located on a quiet street, the rooms are anything but quiet. The hotel is undergoing renovations, which means construction and drilling noises begin as early as 7 a.m. and continue until 5 p.m., often causing the rooms to vibrate. Immediately after that, loud music from the restaurant begins and continues until around 11 p.m., with bass so strong it feels like the speakers are in the room with you. Unfortunately, we were not informed of the ongoing construction prior to our stay. When we raised our concerns with the front desk and concierge, we were told by Viviana at the concierge desk that we were welcome to leave—with our 22-month-old child in tow—which felt dismissive and unhelpful. The room service menu is extremely limited, and no modifications or substitutions are allowed. The included breakfast offers only four preset options, again with no flexibility. This rigidity extended to all aspects of the service, making it particularly difficult to accommodate a toddler’s needs. The hotel does not appear to be child-friendly: there are no children’s menu items, no willingness to adapt dishes, no changing tables in the public restrooms, and the common areas are quite small. On a positive note, the bellmen and housekeeping staff were kind, attentive, and went out of their way to make our stay more comfortable, especially with our daughter. Their efforts were greatly appreciated. Overall, while El Cielo Hotel has style and potential, it currently lacks the comfort, quiet, and flexibility that travelers—especially families—need. If you're looking to relax, this may not be the right choice.

This was my very first solo travel experience, and I couldn’t be happier that I chose El Cielo Hotel Medellín. From the moment I arrived, the staff treated me with such warmth and attentiveness (especially once they realized I was traveling alone). I never once felt out of place; instead, I felt looked after and truly at home.||The hotel itself is stunning, down to every thoughtful detail. My room felt lavish! My room had a deep bathtub that was perfect for unwinding. I loved the complimentary minibar, which included daily restocks of beer, mocktails, and snacks (yes, all free!). The pool area quickly became my little sanctuary during the day. I love to lap swim and portion of the pool looks directly bleow to hotel lobby and monsteras! The drinks are also delicious. It is luxury. The hotel is a prime location. I walked everywhere, and as a woman traveling solo, I felt very safe doing so.||The food is excellent across the board. Breakfast gave me the choice of going light and healthy or leaning into local dishes. The last two mornings I went local! And if you’re staying here, you must do the Michelin-starred dining experience at El Cielo. It was a highlight of my trip. This experience consists of beautifully curated courses that tell the story of Colombia’s diverse regions and culture. Was impressed and felt very connected my culture. 
||Special thanks to Viviana R. and Monica, who went above and beyond during my stay. They not only ensured everything ran smoothly but also helped me secure reservations for the El Cielo dining experience, arranged a massage right in the hotel, lined up a private tour guide, and even coordinated transportation to and from airport. Their care and attention made me feel truly supported throughout.||Whether you’re traveling solo like me or coming with friends or a partner, El Cielo is the perfect place to balance adventure and comfort: go explore Medellín’s incredible gastronomy, culture, and nightlife, then return here to rest, reset, and feel completely at ease.||I absolutely hope to return!

Cool and stylish hotel and excellent service throughout. Let down by the rooms which are way too crowded (the armchair was moved out), poor ac, lack of functional areas (shelves and wardrobes), the door doesn’t close unless pulled again and no coffee machine. These are standard rooms not suites. Again staff were all excellent and the overall ambience was great but room design doesn’t fit the purpose.