Element Chandler Fashion Center

The hotel is in a convenient location. Easy to walk to the mall for restaurants and shopping. The woman working at the desk the night we checked in was as helpful as could be. She could have used some help, as it was busy, and she seemed to be there alone. Breakfast was good. The blurb says the rooms are recently renovated, but it did not seem that way. The rooms were not super clean, and the linens on the beds were old and pilled and grayish, and the pillows were lumpy. The furniture in the room was stained, grout missing from the tile floor in the bathroom, mildew in the corners of the shower, a lingering washcloth from a previous guest hanging in the shower, and though the bathroom smelled strongly of bleach, didn't look super clean. I would not stay here again.

I have stayed at Marriott hotels around the world. This is the worst hotel to stay at. We got in late to town walked up to our room, room key did not work. Finally got into bed late after waiting at the front desk for someone to come which by the way we had to call the hotel to get someone up front. We woke up got in shower and it was freezing water, no hot water. Told the front desk and they blamed it on the hotel having a bunch of kids staying in the hotel. The walls in the room are filthy. I left for the day thinking they would refresh the room and came back to the room with no new towels or bed made. When I called downstairs I was advised they only do a refresh after three days. Don’t waste your money just stay at the other Marriott hotels, we usually stay in Scottsdale and have never had an issue. Lesson learned.

Clean and value-oriented hotel with a kitchenette and a secured safe in every room. Service and customer-oriented manners of pretty much everyone were excellent! Breakfast options could be improved a bit overall okay. I would stay here again in the future for the convenience of the kitchenette and good amenities!

Clean comfortable hotel with large rooms for extended stays. The kitchenette was very useful. The TV was finicky as were the key cards. The free breakfast was very good.

Will not ever stay here again. Large stain on mattress and old sheets that look like stains. Melinda at front desk was very nice and tried to help as best she could. I had sheets changed but they are old & outdated & mattress had a huge stain that they tried to cover up with sheets. I left my number with front desk with note she said she would have GM contact me. I waited that never happened. I left voicemail for GM & never received a call back. I wasn't going to leave a review but the lack of responsive felt very dismissive as a consumer. I paid my money to stay and was blown off so that was not cool. I DO NOT recommend staying at this hotel.

I never experienced a hotel/motel stay with this worst noise proof between floors ever. The thumping and creaking sound caused by the upper floor people walking until almost midnight really was unforgettable. 100% no comeback for me.

The staff was great other than the house keeping. I stayed here 14 days for work and I only had the do not disturb sign 2 days, my sheets where only changed 1 time and my trash taken out twice. I had to ask the front desk for more toilet paper and body wash as well. Super disappointed. With that alone I will not be returning even with the great front desk staff and breakfast.

Pay a lot but didn’t get much. Titanium members don’t get upgrades or even recognized. They have premium rooms available on the app but not for titanium members for a one night stay late at night. Just a room next to the elevator.

Our new A/C unit stopped cooling correctly (we had a power outage that caused a blown fuse - get a surge protector for your A/C unit!), so we decided to stay at a nearby hotel. Element was close, plus one of the cheaper options in July, so we took a chance and we were very pleased! We booked a one 1 bedroom, 2 room suite and loved it. The living area had a pull out couch and TV and the little kitchen island area separated the kitchen from the living room. The kitchen came equipped with everything we needed, including a full sized fridge, where we stored our beer and wine. Being a former business traveler, I can see a room like this being fantastic for a road warrior. The decorations are modern and there's a nice sized desk, if you feel the need to do work. We used the pool and our daughter loved it. It's a nice sized lap pool with a decent amount of chairs and umbrellas. We also had breakfast and it was above average and included standard fair like eggs and breakfast potatoes. The staff was exceptionally accommodating. They let us check in around 1PM, which was a blessing, as the hellish July heat was making hanging out at home unbearable. I've stayed at many business friendly hotels and this is one of the nicer ones. *Tip 1* You're right across from Chandler Fashion Center. Scheels is an awesome sports and outdoors store and you can taste wines at Cooper's Hawk restaurant. **Tip 2** The front desk staff told me the offer a weekday happy hour!

Our experience at the Element Chandler was less than pleasant. The AC unit was so loud it was hard to fall asleep both nights we stayed. Unfortunately, front desk, although very nice, was unable to immediately help us resolve the issue because the hotel was sold out that weekend. Side note, bring hair conditioner since the hotel does not provide it. An upside is the complimentary breakfast and tasty yogurt bar with fresh mixed berries, almond slivers, and other toppings.

Worst hotel ever. First, I check in around 9pm and the first room they gave me was across from the elevators (my profile says away from elevators. So I went back and they changed my room. Then, my TV remote isn't working. Maintenance had to come the next day bc they were gone for the night. My room had mosquitos. The breakfast menu was crockpot eggs and store bought bagels. The decor in the room was ghetto. Now all of this would be understandable if I was paying $100 or even $150/ night but I paid $300/night!!!! I was there for business and all I wanted to do was relax when I came back from a busy work day and it was just a bad experience. I do not recommend this hotel at all for the price.

Stayed at the Element Chandler over the Labor Day weekend for a golf tournament. We liked the location (right next to a mall with many restaurants and shopping). We also chose Element for the complimentary EV charging. They basically have 4 EV charging stations. Two are "Tesla" chargers. One of the Tesla chargers is located near a handicap parking spot. One of the non-Tesla chargers was not working. One thing that would make these chargers more useful is if the users of them would move their cars when they are done charging. But that is not the Element's fault. We booked two queen beds. The room itself was pretty run down. The stove had a huge crack (see photo). The bathroom tile grout needs a lot of maintenance. The shower door would also not fully close. There was no bathtub. The staff that we interacted with were great. Especially Carson. The complimentary breakfast was pretty standard. Your selection of bread, bagels, and muffins. A small yogurt station and small selection of hot items. One day was scrambled eggs and bacon. The other day was a sausage and egg croissant. They had apple juice, cranberry juice and orange juice, too.

Came here for a baseball trip. Awesome hotel, very modern with a very tasty and healthy breakfast. The rooms are very clean and modern and the staff was very helpful and friendly. A little ways away from most baseball fields for the youth or high school programs but still a great spot with lots of restaurants and entertainment around. Will absolutely return.

Spent one night here with the family. I chose this hotel because of proximity to our family that lives in Chandler and because I was curious to check out Marriott's new(ish) brand. The room had a full kitchen area, two queen beds, desk/sitting area and a nice sized bathroom. Overall the room felt a bit tight for five of us (two adults, three kids) but we were only resting our heads there. There is free breakfast in the morning and it is your basic chain hotel type breakfast assortment. The heated pool was on the smaller side but looked adequate. With the cooler temps we did not get to enjoy it. Overall, we had an a-okay stay. If we were staying in the area longer I would not choose this hotel again. For a newer hotel it didn't feel very new. I'm not sure if this is an extremely busy hotel or cleaning just isn't up to par.

Clean and very convenient location that's close to everything. Kitchen in the room is nice and the swimming pool and lobby are nice. Beds seemed clean and comfortable. Only thing disappointing and keeping me from giving 5 stars was the lacking breakfast. We stayed 3 nights and the breakfast never changed and was super blah. Overall worth the stay.

Picked Element for its proximity to church we're going to the next day. I have to say I was pretty impressed. Modern vibes, clean room, decent complimentary breakfast. They even have a yogurt bar, yum. Booked a 2 queen bed suite but was upgraded to one bedroom king suite before I even gave them my Bonvoy card. Bonus: FREE EV charging, 2 Tesla (one not working, the other was handicap parking) and 2 J1772. Used plug converter and I was able to charge all night.

Convenient, clean and great price. Breakfast included, and great for extended stay with a full kitchen in the room, big gym and laundry facilities. The only negative for us was there was no standard ice bucket - had to get one from the front desk and only one ice machine in the laundromat on the first floor.

Hotel was clean, modern, and beds were comfy. The guy checking me in was nice enough. Not friendly but not rude. I was surprised I was placed in a room on the first floor because my preference in my profile specifically states higher floor, away from elevators. But it was fine because it was for one night and I planned on getting up early to continue on my trip. My fave part of the hotel was that it had EV chargers and they were available! I appreciated that! Second fave part was that it had a fridge and not a mini one. I needed freezer space and it was handy. Rooms were big for one. I took a star off for 2 things: - being on first floor, I think I had an elephant above me. And it was stomping and running like a caged animal for a solid 10 minutes! - I hate pulling the Ambassador status card but I would've thought that would at least get me a room based on my profile preference. Every stay I've made this year, I walk into the room and there's a note or a little gift with a note to show loyalty appreciation. I don't expect it but would be nice to not have had a room exactly opposite of my preference. But oh well...again, it was for one night. Although my next night's stay was also one night and the management definitely paid more attention to loyalty status. Overall though, Element Chandler is a good choice.

Always a big fan of the element brand of hotels, and this one kept up with expectations. Element is a family friendly affordable hotel within Marriotts line. Fridges, kitchens, and larger spaces make it comfortable for larger groups and extended stays. Even better, Element has an excellent breakfast, with a great chobani yogurt bar, breakfast sandwiches, and other healthy goodies. The hotel is not huge, with parking all around (yes, you may have to walk if you dont get the perfect parking spot. Oh no! Walking!). Front desk staff is friendly and efficient, checked in and got to my room in less than 10 min. Elevators are slow for 4 floors but meh. Rooms are comfortable, large bathroom, and plenty of storage areas. TV could be larger, and honestly you have a view of a mall or parking lot. But this hotel is not a getaway resort.

Absolutely disgusting hotel, room was not cleaned before our arrival, checked in late and didn't want to mess with it. Checked out early as a result. Management doesn't care at all, reached out and never got a response.

Great hotel when stopping through Chandler. Nothing fancy just a clean place to rest and have a free breakfast in the morning. The sheets on the bed felt a bit over washed and probably need replacing but overall it was an ok stay.

Its a decent place, adjacent to the mall. Stayed here during COVID-19 impacted restrictions in May and it was not a great experience. Basically the rooms are not cleaned at all during the entire stay! There are no breakfast snacks or anything at all in the morning. The staff is not friendly at all and my room was not ready at check in, so with a snotty attitude they found a different room for me. Lastly, as a Lifetime Platinum member (Yeah, well over 1,000 nights) I was not given any recognition at check in or during the stay. Not even a complimentary bottle of water. Even Premier member parking is not available in front of the hotel. Would not stay here again.

I read reviews before our stay so I wasn't expecting anything amazing but for this particular trip all my husband and I needed was a place to sleep as we would be out and about most of the time. The location was nice, very convenient and a lot of places to visit nearby. The lobby and amenities were simple which was fine as they appeared clean. Continental breakfast was a nice touch, can't go wrong with a bagel and cream cheese. Enjoyed the yogurt parfait station and that they always had ice water in the lobby. Our room appeared clean aside from our bed. There was some weird residue on the comforter and we ended up just tossing the whole thing on the floor to avoid dealing with it as we checked in very late and needed to sleep. This made me paranoid about how clean anything else was here. Customer service is nowhere near what it should be for something owned by Westin. Staff didn't seem to be happy working here. We requested pillows and they had no one to deliver them so we had to go downstairs to grab them. Room service never ended up cleaning our room so we requested extra bath towels and they brought us ONE. They definitely don't go above or beyond at this hotel and they seem to be understaffed and lacking amenities to keep guests comfortable. Upon checking in they gave us a water bottle and when we asked for one more (there were two of us after all...) they said they ran out (???). Would not stay here again.

Rude and bad costumer service won't let us look at the floors theredon't like it there

First time staying at an Element hotel and I loved it! The service was great and the hotel was clean! We arrived early Friday morning around 8am and wanted to freshen up after breakfast so I called the hotel around 10 for an early check in and bam! I was able to check in without an extra fee. I arrived at the hotel and the staff already had my key made and ready to go! :) she was awesome. I was also welcomed to free coffee, tea and water all day long. This added perk was awesome and it saved us from going out and buying drinks. We got a double queen room that looked out at the pool and you can see the sunset. The room was decently sized and was very comfortable. It was nice to have a kitchen with a dishwater, microwave, toaster, exhaust fan and pots and pans but it wasn't needed. There was also a special filter for the water in the room! First time seeing that in a room. The beds are comfortable. They are soft but fairly firm which I thought was perfect. There were plenty of pillows and there was a sofa bed in our room too. The furniture in the room was definitely nice and modern and it feels comfortable. There is a desk if you want to do work or simply have a meal. The bathroom was spacious and clean. The shower was big and awesome. Water pressure was decent and I like how they have the soap dispensers. The soap was alright and nothing out of the ordinary. Plenty of counter space in the bathroom and the toilet is super strong. Lol Lastly, the breakfast was memorable. I'm a simple breakfast person and I am happy with muffins and juice. They have Chobani yogurt bar, a bunch of cereal like Froot Loop and Cheerios, bagels, English muffins, toast, bear claws, quiche, made to order pancakes, hard boiled eggs and pancakes made to order. It's a big variety but I was extremely happy with the muffins. They were warm when I got them. Overall great hotel for the price. Service was great! The elevator was fast. There is plenty of parking all around the hotel. Several entrances to the hotel. Lots of electric car charging stations. I'm definitely going to consider it when I'm traveling again. It is on par with Aloft and Tru.

I booked a last minute flight and rental car hours before my friend's wedding, without a hotel; I found this hotel in the area and somehow it reminded me of a hotel in South Korea, maybe the layout? Regardless, it came up under Marriott property: Friendly staff, only stayed a few hours and caught a flight home the following day. Reminds me of Hilton's Home2 brand, clean and modern. Cost was $115, not bad for a weekend and located in a fashion mall center.

Upfront bias (possibly halo effect): I'm a big fan of the Heavenly bed featured in the Westin collection...so I'm liking the place before we even get to the parking lot. As we tour the hotel, in and out, I'm loving the modern clean lines and efficient use of space in the suite. Finally, the breakfast buffet is a step above most with French toast on demand and a fresh berry and Chobani yogurt bar. Oh, and the premium coffee in a timed brewer is the first free hotel coffee I've enjoyed! For a reasonable price, there's a lot to love and without the luxury stuffiness. Back to the bed...on par with quiet space...the cradle is the most important element of the hotel stay, and this one is just sublimezzz

It was my first time staying at The Element in Chandler, AZ. Well, come to think of it, it was my first time in AZ ever! After a nightmare of a stay in Coronado, CA (see previous review for the Hotel Del Coronado) I wasn't expecting much from this hotel. I arrived a couple of hours early, and I was greeted by a nice person at the front desk. I think her name may have been Brittany. She informed me my room wasn't ready yet and suggested I take a seat in their clean lobby. After reviewing my booking, she did tell me a handicapped room was available immediately. Why not? I decided to take her up on the offer and within minutes I was checked into my room. My room was extremely clean, it came with a refrigerator, microwave, and i think it also had a kitchenette. I forgot if it did or not, because if it did, i didnt use it. It gets extremely hot in AZ, but let me tell you, my room was nice and chilly, and my room had automatic curtains/blinds. The property itself is well maintained, it has a nice pool, gym, and every morning they offer breakfast with a nice Happy Hour in the evening. The service is amazing, the front desk staff is extremely helpful and polite. I stayed a total of 3 nights here and I would definitely recommend it. It's close to the mall and other restaurants (walking distance) and it's definitely a good value for your money. You will get 5 star service without paying the 5 star rate! I can't wait to to come back next month!

I stayed one night on Sunday for work because the price couldn't be beat since Monday was a holiday, Columbus Day, but I don't stay during the week since it is in the suburbs and far from Downtown and the office. The price was affordable allowing me to coming in Sunday and get a good night's rest instead of taking an early morning flight on Monday. The best thing about the hotel was the saltwater pool and it is a newer modern hotel. The breakfast was tasty and the hotel has listened to the reviews and had 2 hot items - egg frittata with bell peppers. There was also a freshly individually made egg white scramble by a hotel staff. She was very accommodating I asked for no green onions and another guest after me requested for whole eggs. The hotel offered a full breakfast but there was no oatmeal. There were 3 choices of eggs - hard boiled, egg with scramble, and egg with frittata. For the price I didn't expect meat and the other yelp reviewers fore warned me. Also oatmeal was missing as a breakfast item. The fancy espresso coffee maker was out of order and they just had it serviced last week but it broke down Sat there was a full house. They should have a back up machine for the size of the hotel. There is no bottle water for SPG Platinum guests in the rooms. The hotel is green and has filtered water. The filter works since I didn't taste the typical Arizona tap water. The hotel had nice extended stay amenities such as dishes and cookware but there was no ice bucket and only one ice machine on the 1st floor. I did not experience the evening cocktail hour. It is M-TH 5-7.

I must say, this is just an amazing hotel! This review is just jumping straight into it... no intro, just amazing!! We had got a king suite room for an amazing price and what a beautiful room. It was clean, comfortable and very roomy to me. Everything was very modern and the hotel itself smelled wonderful!! The pool and the gym was very kept up and the staff was very professional as well. They offer complimentary breakfast and a social hour at night during the week. We missed the social hour, but absolutely loved the breakfast! Just a tip, it is completely vegetarian based- they serve no meat. My husband was a little thrown off by that, but that did not impede the quality of our visit at all!! The bed was large and it was an overall quiet hotel! The rooms had wonderful blinds to allow you to sleep in and the bathrooms were quite large and roomy! Everything is about being green in this hotel, which I also appreciated!! Lastly, they have kitchens and full size fridges so you can cook if you'd like as well!! How cool is that? We will definitely be marking this as the hotel to stay at next time we arrive in Chandler.

Reserved an executive suite for our stay. It had been a very tough year for my wife so I was looking to splurge a little during our stay. When we arrived, I was informed that we had been downgraded due to overbooking on Expedia. Even though I've been a Bonvoy member for decades and even though I reserved the room on Marriott's own site, the room wasn't available (plus we had to wait over an hour past the listed check-in time for any room to be available). The clerk was very polite (not her fault) and I did raise this to the management staff but nothing was done to address the situation. Really poor customer service!

This must be the worst hotel ever!!!!!! The breakfast sucks, there is nothing to eat if you like oatmeal or cereal your in luck that's about all they have. I can't even give this a star. Me and my family came for my little brothers hockey tournament. Our whole team stayed here too all they did was yell at us the whole time to be quite upstairs!! They threatened to call the authorities multiple times. You have to use your library voice in this hotel. Part of the problem is that the walls are so thin. I hear a person showering upstairs. Plus the staff is terrible and are liars. I'd give the staff 1 star. Please take my word for it and do not come here. I'm trying to save you money. You'll thank me later.

Wow! How great is this place! Tucked away next to the mall... Easy walk to restaurants, movie theatre, ect... The rooms are modern And spacious even with the sofa bed out. Love the kitchenette made things so convenient. The guest services were so thoughtful and accommodating. The pool is great (was that a saltwater pool?!?! ) Breakfast was ok, not as large a selection as other places we have been but still good. I love that they lean in a helthier, greener direction. we loved it here and can't wait to return on another little staycation.

-5 stars is the accurate rating for this absolute horrendous establishment called Element Chandler Fashion Center Hotel. This place does not even earn a 1-star rating. After a 12-hour car drive, all anyone would want is a friendly and inviting smile at check in and courteous customer service upon arrival. NOPE, this is exactly what I DID NOT RECEIVE! The impolite and ill-mannered employee was 'Mike' or 'Mark' (who implied was the manager on duty) had an audacious and unpleasant attitude when asking for my reservation. Due to restricted circumstances, I had to stay at the hotel knowingly that pets were welcomed. Calmly I asked him if the room was unoccupied for at least 24 hours and that it was cleaned to where fur from other pet guests was cleaned, and his response was abrupt and basically stated I can stay elsewhere since the hotel accepts pets. As a guest, we have every right to ask these questions when my health and safety is important during COVID!! His tactless response was unacceptable to any guest asking questions about their stay. All I wanted was some assurance from the hotel that my allergies would not kill me since I am allergic to pet fur and any hospitality establishment should reassure their guests that hotel rooms are beyond clean and at excellent standards. This rude employee should be fired for his customer service. If it wasn't past 7 pm in the evening and I wasn't exhausted from the long drive, I would have cancelled my reservation and thrown it in his face and went elsewhere! After this disgusting experience, I went up to my room to find it not up to the standard of a 3.5-star hotel. The kitchenette counter area was still dirty with stains of the old food. I had Clorox wipes on hand to clean it up before placing anything on it. The bathroom was not clean! I had to clean the toilet because there was HAIR on the seat. If I did not have my Clorox wipes and spray to clean this room, I probably would have left because that is how disgusting this room was. The bathroom floor where the door opens was also dirty but I just placed their towels all over the floor. I did not take my shoes off because if the surface of the hotel room is dirty, lord only knows if the carpet was clean. I brought my own pillowcases and blanket (thank god) and placed it on the bed since this is how dirty the environment was to me. I had requested to speak to another manager due to the non-cleanliness of the room, the discourteous guy who checked me in stated he is the only manager on hand. Great! I had to swallow my anger and head out to enjoy my evening. Upon return, my key was not working. Remind you this is the SAME EVENING after my 12-hour car journey to AZ, I returned to the check-in desk and asked this lady who was there for a new key since the one I had was not working. Expecting a nice smile and gentle kind words that this sort of things happens was exactly what did not happen. Instead, I received a snarl with the snotty attitude that this was a nuisance for her to do. Geezus, the employees here need to find a new industry to work in because HOSPITALITY is not for them! Also, I am a rewards member of this chain and this was the WORST place I have ever stayed at with impertinent employees who have bad attitudes. DO NOT STAY HERE! Disgusting, unpleasant, nasty, discourteous, and obscene is how I will shortly describe Element Chandler Fashion Center Hotel.

This place has gone downhill in the last year. Dirty linens and bath, I needed to switch rooms, which the girl at the front was kind enough to do. The guy that was on seemed under the influence of something. Slurred speech and blood shot eyes. I went to check out and he waved me away. "Go go he mimed with his mouth" as he waved his hand. He was on the phone. I called to make sure I was properly checked out. He assured me I was. The food has gone down as well. Packets of oatmeal vs the potted oats. Woman who cooks used same gloves on food as she did to wipe tables. I gave this place a 5 Star in February 2017. Sad to see a new hotel go down the crapper. Don't think I'll be staying here again.

Extremely disappointed some people should not work in a hotel if they are not happy with their job l called a day prior and the same day of my check-in requesting a top floor because l will be here for a month one of the Managers Mike, said was no problem they had plenty get here last night they had not room at top floor had to unpack and pack again moved me to a different room today this evening perhaps because someone needs it to clean the room get to the room this evening after 12 hrs of working and the room is full of hair dust and just dirty they probably just clean the sheets called to ask to come back tomorrow and clean he asked a specific time l said l was not sure he simple give me an attitude saying they need to put a request 24 hrs prior I HAVE NEVER HEARD THAT BEFORE after waiting all-day for to room l still should be just fine with a dirty room again here for a month this is just my first-day experience super cute hotel however not managed by the correct staff !

Upon arrival we were greeted by a very nice lady. I wish I had gotten her name but she works the morning shifts during the week and has blonde hair. She was wonderful! Such a sweet personality! Very helpful whenever my friends and I had any questions. We also interacted with Mike. He was another very cool person to interact with. Even told us to be careful when the monsoon aka sand storm was coming and went outside with us to show us being that we weren't familiar with what it was being that it was our first time in Arizona. He also gave us recommendations of things to do because all we had planned during this trip was the concert we went to. The location of the hotel was also very convenient and close to everything. As for the room itself, it was very clean and had everything we needed for the most part. The only thing extra we requested was extra comforters because there was 4 of us and we didnt want to share lol. Will ONLY stay here whenever I decide to visit Arizona again and everyone that came with me also agrees on everything I wrote. The only thing that could use improvement, if anything, is the breakfast selection, however, it's not truly necessary. If you don't like the breakfast, there are MANY good restaurant options very close by.

We arrived last night to find bed bugs in our bed in our room on the 2nd floor, we notified the front desk right away who gave us another room in the 4th floor which also had bed bugs. We went back downstairs to advise the lady working the front desk that we wanted a refund and would rather sleep in our car... her response was " I cannot process the refund a manager will do it in the morning and we will notify pest control. Today I called the hotel and was told the manager wouldn't be in until 3:30. I finally ended up calling Orbitz who reached out to the hotel and was able to get the refund processed. Not only did the hotel manager fail to process my refund, they also failed to call me to apologize!!!!! Very unprofessional to say the least. I understand you his property recently reopened due to COVID 19 and I was under the impression they took the appropriate precautions and sanitized and thoroughly cleaned each room, guess not. I would not recommend this hotel due to lack of cleanliness and lack of professionalism. We will be contacting the Health Department first thing in the morning to file a formal complaint.

Staff was kind and they even upgraded my room for me when I checked in! The gym was small but got the job done. Daily breakfast was provided and they even gave us two free self drive car rides with stay but I think this was for a limited time. I would stay here again.

I will be visiting here in a few weeks with my 2 children. I'm hoping for a wonderful experience and will make sure to leave a review regarding our hotel stay. We are looking forward to the saltwater pool. (: Will update!!

I stayed at this hotel over the Thanksgiving Holiday. Service was mediocre at best, after requesting a room with handicapped access for my mother and having to switch rooms. But it gets better.... On the eve of Thanksgiving, a storm occurred and a tree - YES A TREE - blew over and damaged my new car. I immediately contacted the front desk staff who ASSURED me that Marriott would take care of the damage and make it right. Fast forward to 2 months later and I'm told that they are not responsible for damage to the car, as there are signs clearly posted in the parking lot advising that. Vandalism and theft, I can understand. But a TREE??? They are not willing to do anything, telling me to go through my insurance -- which will cost $500.00 deductible. So my stay at this hotel turned very expensive, and Marriott will do nothing for the customer except say "Screw You". They also said they tried contacting me to advise me of this - I was never contacted by the Customer Care Rep. Not even a goodwill gesture for future use - just "too bad, not our problem". BE WARNED ABOUT FALLING TREES!! Marriott says too bad. Review of Element Chandler Fashion Center Reviewed today

AmaIng hotel for the price !!! Great value and Krista provided exceptional customer service I will definitely be visiting element in chandler next time I am in town!!!!

Mostly pleased. Clean, neat. Aloft-like but not as "trendy". Fast check-in. Was upgraded to small suite. Appliances had a noticeable humm. Bathroom was clean and nicely laid out. However, there is a large distance between the edge of the sink and the mirror - so shaving was difficult. Also, women may not find enough light or nearness to the mirror to put on makeup. Layout of bathroom could be bette.r Bed was comfortable. Was mostly quiet, until morning when I could clearly hear next door neighbor through the walls. Wifi worked ok. Staff was pleasant. Would stay here again.

This is such a great Hotel. I've stayed here a couple of times now. The staff is very friendly. It's a newer Hotel, the rooms are well laid out the bedding it's super comfortable very nice decor throughout. The gym is a very nice bonus, with very nice equipment. The pool is heated, even in this December cold I was able to go for a swim! They have a very nice breakfast in the morning I can't say enough good things about this hotel I must stay if your in the Chandler area.

JEREMIAH THE GM AT ELEMENTS IS A COMPLETE PIECE IF SHIT. GOOD LUCK TO ANYONE WITH A MEDICAL EMERGENCY TRYING TO CANCEL YOUR RESERVATION. COMPLETE HEARTLESS Jerk. I had a reservation for Sunday at 3pm. I am a loyal Marriott customer! I called Saturday to cancel because I had a medical emergency and my doctor restricted me from flying, attending my workshop and being around other people because of the situation. I spoke to a lady who understood the situation and insured me that she would leave a msg for the supervisor so that I would not be charged due to a medical emergency. I checked my account today (Monday) and realized they put a pending charge for the full price. I called to talk to the receptionist and she said that it looks like they went ahead and charged my card - after being told it would be taken care of! She said she would speak to the AGM to see if they could take care of it since it was a medical emergency, I still haven't heard bAcK and received and email for the cancellation fee. I find this to be absolutely ridiculous since I can't physically be there due to medical emergency and I always stay with Marriott! I want to get a hold of corporate or speak to the GM! This is absolutely ridiculous! 2/4/20 This was the response from Jeremiah the GM after I talked to him and then he emailed me

Check in - there is TP and urine in the unflushed toilet! Not a good start. Day 2 - the maid cleaned the room but didnt make my bed? Apart from that the hotel was good, i liked the property overall. Good proximity to the mall - nice area.

I have stayed at several different Bonvoy/Marriott hotels and a few other brands of hotels but Element Chandler Fashion Center is by far my absolute favorite. The environment there is so peaceful and the staff are so accommodating and kind. The rooms are super spacious and have all of your basic needs. Their body wash, shampoo and conditioner, and lotion are also pretty prestige. If I could pick the hotel up and move it to any of the destinations I needed it in then I would! I would recommend anyone needing a room in Chandler to choose Element.

My new second home! I first came across Element in Denver area and fell in I'm in AZ for a week at a time + this is where I will always stay! Loved having a full kitchen + separate bedroom. Mall next door, Target 2 mins away, Whole Foods 5 mins away...AMAZE! Shout out to Philip for going above + beyond when I left my work laptop cord in my room. Free breakfast + wine hour are a plus too.

Really nice for this level of hotel. We loved the plentiful electric car charging and the saltwater pool (though it could have used a skimming). We came in to breakfast at the end and it was pretty picked over, but my guess is it was nicer earlier in the day. The room was clean and spacious. We were only there two nights and didn't make use of the kitchen, but it looked well stocked if you needed to use this place for an extended stay. Great location...walking distance to a large mall, restaurants, and coffee. I'd stay here again.

The bar staff at the Element bar are above and beyond. They were great conversationalists and made sure my glass was never empty long. They also taught me a lot about new and tasty drinks and made the drinks with a stylish flair. I would certainly come again.

Had a wonderful weekend the room was very nice and clean bed were comfortable and the pool was amazing

Beautiful hotel with a very modern feel. The gym is more than sufficient for a hotel. And great outdoor salt pool. The staff was kind and helpful. The breakfast was lacking just a little, but that would be my only complaint. We stay again without question.

Recently remodeled in 2016! This hotel is simple and beautiful. Nice size lobby and lounge area with ice cold water available for guests. Check-in was easy and quick, employees were very nice. Rooms are clean but a little small but we loved the little kitchenette. Pool is open till 11pm. The breakfast they provide in the morning is great, but we had to wait a little bit for the pancakes to be cooked. They do have a chobani greek yogurt station where you can add your own toppings.

One of the very best experiences my wife and I have ever had at a hotel. It is almost perfect! They have a great gym, a great breakfast bar, a great room with a mini fridge and a microwave, pets are allowed super awesome environment!

Talk about one nice quiet hotel!! The area/price/amenities had me sold, definitely enjoyed my stay for 2days for a Stay-cation. Friendly front staff from Morning till Evening hours and they have an included free hot-breakfast in the mornings week/weekends. I will be coming back for sure, wonder if my dog can come next time.

We stayed here over the Thanksgiving holiday while visiting family. Overall the hotel is nice and modern. The complimentary breakfast is good. The rooms are modern and fairly spacious. The people at the front desk were nice and helpful. The location is directly across from the Chandler Mall which has plenty of shopping and decent restaurants. The mall also make Uber readily available if you don't have a car.

Stayed here recently and had a great experience. All the staff I met were fantastic and very helpful. Gym is bigger than most. Had a suite which was very clean and spacious including bathroom with roomy shower. Pool area tucked in back with nice outside seating, quiet. Only downside is that breakfast is on sparse side with hot options. Location right across from many restaurants at Fashion center, walkable. Would stay here again for sure.