Hisna Binth H.
Google
Extremely disappointing and unprofessional
We had a very disappointing experience at this hotel.
We arrived at 1:00 PM for check-in and were informed by the receptionist that our room would be ready by 2:00 PM. Our passports and booking details were taken, so everything seemed fine. We stepped out for lunch and returned exactly at the given time.
When we came back, after waiting through several other check-ins, we were told that only a room without a window was available, which was not the room we had booked and confirmed well in advance. Despite this, we agreed to see the room, but it was small, poorly ventilated, and very uncomfortable.
When we raised our concern, the staff offered only a partial refund, which meant we had to bear a financial loss for an issue caused entirely by the hotel. Instead of taking responsibility, they redirected us to the booking platform, claiming the information on the website was incorrect — even though the booking was confirmed more than a month ago.
There was also ongoing painting/maintenance work, and it was evident that the hotel was poorly managed and overbooked. Unfortunately, the receptionist was rude and dismissive, which made the situation even more frustrating.
Overall, this was a stressful and unpleasant experience, especially after travel. We would not recommend this hotel due to poor management and lack of customer accountability.