Joshua R.
Google
Tonight my family and I dined at Eli’s Tavern at the Coonamessett Inn. Having been to their excellent brunch in the past, I was excited to finally dine there for dinner. However, it was the furthest thing from the pleasurable experiences I’ve had there for brunch in the past.
We had a 6:30 reservation that we were immediately checked in for. After that it was just a waiting game. Twenty five minutes had passed before we approached an employee asking if we had a server. A server immediately came to our table to take our drink order as well as our food order since we had been waiting for so long and we knew what we wanted.
For an appetizer we ordered the mac and cheese bites special. When our server eventually came over with our drinks she informed us that they were out of the app but would bring over some dinner rolls while we waited for our entrees. Five minutes later our server came back (without rolls) to let us know that they indeed had the appetizer, but were out of one of our ordered entrees (also a special). When our app finally arrived, they were frozen cold in the center. We returned the plate and asked for the dinner rolls that we were promised but never did receive.
When it was time for the entrees, nothing came out at the same time. I was lucky enough to have my bacon cheeseburger delivered first, only to find it cold from the first bite. At this point I had asked to speak with the manager.
More time had passed and we were impatiently looking around the restaurant for someone that looked like a manager. We eventually found her chatting with other patrons and presumably regulars, while we continued to sit there beyond unsatisfied, before tending to our table. This was an immediate red flag to us knowing there was no urgency by any of the staff, or the manager Dawn, to fix our meals or experience. Although Dawn was nice enough to comp our bill, it still left a sour taste in all of our mouths, as we weren’t tempted to order something else for a third time.
I am typically not one to leave a review, especially knowing that all restaurants have their bad days. However, I was so displeased with my experience, it was one that I will never forget.