Shannon S.
Yelp
we had scheduled a group to come way in advance for a mid week dinner. There were 15 of us. We told the manager that we would want separate checks and he promised to tell the server, It turns out, that he had not. The server was confused as she wrote down the orders all on one sheet of paper, She was smart enough to return in order to straighten out our orders a second time, however, once again she crammed all orders, including drinks on a single sheet of paper. She managed to mix up the orders. 3 drinks were incorrect. 2 were corrected and 1 person just gave up. Then one meal that I heard from the other far end of the table clearly twice was written down incorrectly and the customer received the wrong meal. His wife's meal wasn't even put in. So while the rest of the group ate their meals they had nothing. Once everyone was pretty much done eating I flagged the manager down (the server was no where to be found) and after explaining what happened the server ran out with the meals. Rather than an apology or anything else the manager said "that's great!" and ran off, It was not great, everyone else was done eating. Then it took forever for our bills to come (not sure what was going on), 2 wrong bills were given to the wrong customers which caused more confusion since the wrong customer paid the wrong bill.. Then the server came out and even though no one said anything to her she started saying over and over "this is not my fault" - she had a complete meltdown and I think she was afraid to speak to the manager about the issues. After everything was done I asked another server to get me the manager since all of the guests (all local to the town) were polite but definitely not enjoying the service (later I heard that some of the meals were undercooked). I finally spoke to the manager who said it was a "bad night". He took down my address and said that he would send me gift certificates. Over 2 weeks later I had not received anything and the other guests asked me about it. So I called the main office and they said that it was not their policy to give gift certificates and she got extremely frosty with me, She said that sometimes they have a "bad night" like that made it okay. I tried to explain what happened and she clearly did not care. My take away is that Eli's Tavern does not care - at all.....