David K.
Yelp
Wanted to send a friend an impressive bouquet of flowers, following the loss of her mother. I'm in California, and relied on Yelp to find florists in the area. First choice of florists, the Flower Lab, had unique arrangements but they were hesitant about delivery to Glendale from Phoenix. Called Four Seasons Florist in Glenwood- which - I thought I had used before and had a good experience with in the past, but they just seemed to push what flowers they had on hand and were not listening to my requests, even though I voiced specific request and said the delivery could wait until other flowers were available to the shop. I wan't impressed with the flowers they were describing, so I called Elite Flowers and Gifts and spoke to Tara who was warm, receptive and knowledgeable. She offered condolences to my friend- acknowledging the reason the flowers were being sent (an extra star just for that). She explained my selection may not be available but they would do their best to get my selection and if not they would make a very nice one with some tropical flowers. She said she would reach out to her wholesaler to see the best flowers that would be available the next day. I liked her approach and trusted her because of how she responded to my requests and how she acknowledged the reason for the order. I am so glad I trusted her to do what she does. The flowers were beautiful and probably much nicer than my original selection. 5 stars for flowers which were delivered on time and in great condition . 5 stars for great customer service. Thanks Tara. Elite Flowers and Gifts will be my go to florist for friends in the Phoenix/ Glendale area as they showed great skill in creating a wonderful arrangement not in their catalogue/ not featured on their website, that was designed around my requests.