Elkhorn Resort Spa & Conference Centre

I must preface my comments by saying I think the time of year we went makes a difference. It was after kids are back in school and summer ended. We were a couple mainly among many retirees. It was quiet and lovely place to stay. We had a king size bed room and it was amazing. It was spacious and clean. The amenities were great a perfect place for rest and relaxation. The only limit was places to eat , you had to leave the premises and go into the town, which was not far away.

Bestie and I went last night to the spa, for thirsty thursdays, and had an absolutely fabulous time. It's something neither of us had done before, and wouldn't normally do for ourselves. I went in with anxiety, and mentally preparing myself for an embarassing conversation I thought I was going to have, but the staff were amazing from the second we checked in. The young woman with the glasses(sorry I can't recall her name), that checked us in, made us comfortable, handed us the robes and towels, the robe fit and it was cozy. |We went out to the spa, and probably looked a bit lost😅, and staff again were amazing. One woman, I believe her name was Amy, was so helpful. She answered all our questions, was bubbly and energetic, wanted us to just relax and have fun. I don't think she stopped moving the entire evening, and would check in on us knowing it was our first time. All the staff in the spa area were diligent, and smiling it was wonderful. I think this experience, and being a time where there could be noise was perfect for us as first timers. I would absolutely go again.

Our room attached to the main building where the front desk and restaurant is, was quite dated; certainly not worth $400+ for the night. There are no thermostats in the room itself and the toilet sounded like it might come off the floor. Late check out was requested when we checked in, but was told we would have to ask the morning of checkout, which is not something I am used to at other hotels. On a positive note, the fridge worked and there was a coffee machine that was functional. Perhaps the cabins are better equipped, but I would steer clear of the rooms attached to the main building

My wife and I decided to stop in and give this place a try, as it was getting late and we were starting to feel a bit tired from travelling. It was a Monday, but in the peak season. I asked about getting a room, and they stated they had one left. ||We accepted and were charged $275.00 for the evening. We proceeded to the room, at this time I noticed a very funky odour. I returned to the front desk to see if there was another room. While the girl was understanding and tried to accommodate my request for another room, there was nothing. ||I asked if they had some deodorizing spray, which they gave me. ||I used quite a bit throughout the room; however, the funk continued to be quite bad. The day had cooled so I just opened the sliding doors and this helped the most with taking most of the smell away. ||The good:|the staff |free EV charging. ||The bad: |mediocre facility|Far overpriced (in every aspect) for the actuality of the accommodation. |The condition of the facility (old and worn out) ... much like me. ||This would have been reasonable at around 150 -175 as it had nothing provided to elevate it to a level better than a newer Super 8.

The outdoor facilities are beautiful and the saunas and pools are definitely the highlight. Unfortunately some of the indoor areas already need repair, which feels disappointing for such a new spa. Pricing was also a frustrating experience. Our treatments increased between the time of booking and the day of service. Massage were $40 more and Reikis sessions were $20 more. Staff would not honor the brochure prices we brought and we were not informed of the changes in advance. Customer service overall felt substandard. Staff were not very helpful and the kitchen was slow. For the cost I expected a smoother and more professional experience.

We've been coming here for 40+ years through RCI's timeshare. The units have become very dated and are starting to show their age. We stayed in a 2-bedroom cabin. It's great to have a kitchen, just be prepared to bring paper towels, cling wrap and foil. The dining room table is too tall for the chairs. I felt like a toddler at an adult table. I had to do some computer work at the table, and that was very uncomfortable to the point that I had to stop. Let's just say my massage therapist was happy when I came home. ||||I recommend bringing your own pillows. The ones provided are 6" thick, great for building a fort, but not for sleeping. Unless you love thick pillows, then you will be in heaven. ||||The jet tub wasn't really functioning. The "jet" was more like someone was stirring it with a spoon. ||||They have added WiFi in the last couple of years, which is nice. But it cut out constantly, and everything barely stayed connected for more than 5 minutes in a row all week. It was weak and slow. ||||The pool is great for kids. The Klar So spa is also worth a visit. ||||The location is great. Nothing better than Riding Mountain National Park!||||

A beautiful resort in a very nice location. Their Chalets are very beautiful and spacious. The hotel rooms are very nice too if you dont want want to pay through your teeth for the chalets. The only down side is that it's not pet friendly and the prices are on the higher side.

We booked a stay-and-play package and were excited for a relaxing trip. Unfortunately, we found ants in our room (behind the nightstand) , and after looking further, more were coming in. We didn't feel comfortable staying. While staff were polite and did provide a refund when we chose to leave, it was disappointing to cut our trip short(we booked in Feb'25) and miss our second round of golf and spa visit. Cleanliness and after-hours response needs improvement.

A friend and I just finished eating at the Tikki Bar - it was ribs night. When we arrived at the spa, my friend asked for directions to the barbeque. The front desk clerk gave some too-vague instructions and we ended up at the spa. There was a helpful staff person who escorted us back through the hotel/spa area and across the parking lot to the Tikki Bar. When we arrived the supervisor (?) asked for our tickets and we were confused. She said we had to go back across the parking lot to the front desk and buy tickets there. When I wondered aloud why the desk clerk wouldn't have asked if we had already purchased tickets, she immediately was defensive and said, "There are posters and it's on Facebook." (In the interest of good customer service, the correct response is, "Oh, sorry for the inconvenience...I'll take care that this gap is fixed for next time. Again, sorry for that.") Upon our return, tickets in hand, she made sure to tell us that when we chose a table, to make sure to sit at a small one 'unless you're expecting a group'. (Again, good customer service? - "Let me show you to your table.") Our table had one chair that was so close to the pillar it was difficult to squeeze past it. Once seated, the server asked if we wanted something to drink - there were only sodas and bottled water. She was aware that the latest study indicates that bottled water has many micro and nano plastics. I wondered aloud how, ethically, a restaurant would continue to serve this. The server said she would go across the parking lot to the hotel kitchen and bring me hot water with lemon in a cup, which she did. I expressed my thanks for her good customer service. No one mentioned that it was a buffet, so we sat there, waiting to be served until we noticed others with full plates and then realized the buffet was to the side of the bar. Once we got our plates, there was an unmarked 1/2 step down to the food table. I saw a teenager stumble and almost fall - what would someone with poor balance do, I wondered. Again, beside the buffet, there was a discrepancy between the wooden and cement decking where I stumbled. Again, it was unmarked. This is negligence. I noticed a family group come in and sit at a double-long picnic table just outside the deck area on the grass. While we were eating, their table suddenly tipped over and an elderly man fell heavily against the wooden railing. The table had not been anchored. Again, this is clearly negligence. The supervisor (?) did not go to the group to inquire about injuries, etc. Two servers and family members cleaned up the spilled food and helped the elderly man go to get cleaned up in the bathroom. Did the supervisor (?) do anything to make reparations? Free tickets to the next barbeque? Not that I noticed. During the meal, a young woman was singing about 10 meters away with a speaker. It was difficult for my friend and me to converse as the music muffled our words. If she had not used a speaker, it would have been much easier to talk to each other. The food was good - hot and tasty. There was coleslaw and a green salad, scalloped potatoes and ribs for $25.00. About half way through our meal, my friend and I decided that we would not go there again. CONS: - poor directions - no extra information re:buying tickets - supervisor (?) was defensive, overbearing, lacking customer service skills - dangerous steps and seating - would common sense dictate that a picnic table, especially a double-long be anchored? - bottled water that contains nano and micro plastics is the only cold water available - poor table arrangement - singer muffled our conversation PROS: - our server had very good customer service skills - singer was very talented and chose appropriate and enjoyable songs If you decide to attend this barbeque, maybe make sure that your disability insurance is up to date.

For families, not good on winter for couples who may wanted to sit around pool. To many people in pool area and loungers were side by side in two rows like 20 in each. No mask and no distancing and didn't really notice being supervised. Chalet was nice and clean with everything you would need to cook own meals. Didn't try restaurant as wasn't in mood for hamburger, fries, nachos etc Spa, expensive so didn't bother.

My father-in-law rented us all a chalet. The only reason to come here is for the pool. The spa has gone downhill. The chalet was expensive for what we got. All the furniture was very uncomfortable to sit on and I often lost feeling in my legs. The mattresses fell off the box springs all the time, so we all had to fix our bed every day. The eating area was carpeted and difficult to clean. However the staff was helpful in bringing towels and The front staff didn't know what kind of change the laundry machines took, so I had to take what they gave and hope for the best. The business area only has high stools to sit on which were also uncomfortable and I ended up standing to work on the computer. It is sad to see this resort declining. Money would be better spent elsewhere.

We had an excellent overall experience at this hotel during a two night stay. The room was called Standard Fireplace and it spacious, clean and did in fact have a fireplace. The bed was king sized and very comfortable, the sheets were soft and the bathroom was tidy and bright. I think the couch was a pull out bed as well but we did not investigate but it sort of felt like one when you sat on it. The hotel has a brilliant new pool area with both indoor and outdoor hot tub style pools. I would say that the pool area is more focused on entertaining kids but the water slide is pretty sweet! As an adult, your momentum really makes you giver down it! There is a gym area, saunas and a small recreation area (pool table and foosball!) attached directly to the swimming facility. There is a Spa at the hotel as well, which was highly regarded by people we spoke to but alas, we did not have time to enjoy it. Room service is provided from the in-house restaurant called the Buffalo Bar (if memory serves!) and it did not disappoint. Better than expected pizza that was moderately priced and delivered quickly. On a very personal note: It was our wedding night and the following day that we stayed here. Due to timing crunches, I had to actually rush in and check into the room after our ceremony, during our photography tour but before the reception. The front desk staff were not only excited that we were getting married, but also very helpful in expediting the check in and making sure our bags got to the room. The absolute cherry on top of the amazing service was a bottle of bubbly and some chocolates that were left in the room as a gift. Way to go above and beyond Elkhorn staff, you were all amazing and we certainly felt the love!!! I would absolutely stay here again and I highly recommend!