Ellenborough Park

The hotel is marketed as a 5-star hotel with a luxury experience but didn’t meet expectations at all. Recently visited with my family and booked a Manor Suite and a Traditional dog-friendly room. Both rooms were not cleaned during our stay, with bathrooms not being cleaned, used mugs not replaced, towels not being refreshed, and no hoovering/Vacuuming of the rooms. When asked to clean the rooms, only the towels were changed. There were also signs the traditional room was not cleaned before our arrival: human hair was found in the shower and tablets next to the bed. The shower had black mould, that’s easy to clean, and the toilet door couldn’t close. The only positive is that the beds are comfortable. The restaurant was also disappointing. Service was very slow. Food was average, with some of the meals being very salty. Staff are friendly and are kind to dogs. Wouldn’t recommend if you’re looking for a luxury experience.

We had very good time with our stay!! The building and grounds with views of valley is beautiful. Service was always attentive! We stayed in suites off the main building which were quiet, very large room and bath, and large outdoor private patio area. It was very clean and perfect for our stay. Some great pubs in the area just down from the hotel. Food at hotel was very good though we only did breakfast. Considering the hotel is large sprawling space that can be busy at times...we had a comfortable and quiet evening after very busy touring day. Thanks for our special gift for our 40th anniversary!

A beautifully presented hotel with lovely views and grounds. We visited over the weekend for afternoon tea; the hotel was easy to find with ample free parking. The afternoon tea was delicious and we particularly enjoyed the savoury element. The scones were very good as were the cakes. A couple of things were missed; whilst service was friendly I expected it to be a little more attentive. |The grounds were very nice for a walk after. The room for afternoon tea suits a winters day more I would suggest; it would also be lovely outside if weather allowed.

Went for Champagne afternoon tea, couldn't fault the food, delicious and lots of it. Service was a bit slow but it was busy and only 2 people serving. Staff were welcoming and friendly. Absolutely beautiful hotel, stunning features, reminded me of a National Trust property, so much history. Setting was another great feature, fantastic views. Hoping to return and explore the grounds.

Loved our stay at the hotel! The hospitality was commendable. The staff were friendly and helpful. We truly appreciated the complimentary room upgrade, which gave us more space for our little one to enjoy. Although we had to wait a little while during check-in, the staff were humble and apologetic about the delay. The spa treatments were relaxing and well done. Breakfast options were exceptional — truly over the top! It would be great to have a wider variety of food options in the lunch and dinner menus. Overall, a perfect definition of where luxury meets nature.

A lovely overnight stay in this gorgeous hotel. Upgraded to a lovely tower room which was a lovely surprise. Staff throughout the hotel were attentive and engaging. Dinner was served in the bar rather than the restaurant and following a week of races the bar was suffering from low stock levels, which took the gloss of our evening. However the manager generously provided a round of drinks on the house by way of apology. Food was very good. Breakfast was served in the restaurant, which was a delightful experience. I had a lovely massage in the spa, which is very well appointed and my masseuse was very good. Will pay a return visit. Car charging was not complimentary as described on their website.

Top notch stay at this beautiful hotel. It was a fantastic treat for a special birthday and we enjoyed it very much. Beautiful grounds and very relaxing. We were very grateful to the staff for helping return clothes we accidently left behind. Hope to return one day.

The property is charming and the grounds and spa are especially lovely, but after staying at many five-star hotels, I would place this closer to a strong four-star experience. A few areas could benefit from improvement: - Pool area: The pool chairs are in need of replacement — the top cushions don’t attach properly, causing guests (including us) to constantly slide off. Many were resorting to wedging wet towels beneath the cushions to keep them in place, which isn’t something you expect at a luxury property. It was also surprisingly difficult to find available pool chairs on our first day, only to later discover that some guests using them weren’t even staying at the hotel... - Staff communication: This was a recurring issue. Our massages were changed due to a staff member falling ill — completely understandable — but the spa later rebooked us for a couples session without informing us until after we had already done our treatments separately. There was also confusion on where things were in the hotel. - Dining: The food was fine. Lunch offerings are limited and only begin at 12:30, which isn’t ideal if you’re hungry earlier. Breakfast, however, was enjoyable and has all options Overall, the setting is beautiful, but better staff training and a few property upgrades — especially around guest experience and attention to detail — would go a long way toward making this a true five-star stay!

Disappointed Christmas Review of Ellenborough Park Reviewed 6 days ago via mobile I made the decision to join family at the Ellenborough Park. Not feeling particularly in the Christmas spirit I thought the get away would be a chance to get away and forget about things for a few days after losing my mother 5 months previously. Maybe I was expecting to much from a 5 star hotel, but must say I have stayed in better 4 star. The very young covering staff were very polite and capable but just a couple let the side down. Twice we were served but a slightly older lady in the dining room who had an excuse for every thing. At breakfast we ordered drinks and were asked to order the hot food we wanted. We went to get our cereal, toast, yoghurt etc and when we came back our hot food was already waiting for us. We asked our waitress why it had come up so quickly and she said it's always been like that, which is a lie. She offered to reheat it. You can't reheat eggs/ cooked breakfasts. The following morning we had a different server and I ordered scramble eggs on toast. Not a problem v nice. The next morning the same older lady we had from the previous day served us and I asked for scrambled eggs on toast and was told chef doesn't do it and that I could have the eggs but to cook my own toast. So as before it came up quickly and was left sitting there whilst I was in the other room cooking toast. So warm toast cold eggs! Christmas day was a let down, the main meal was awful. We were served a thick slab of Turkey without hardly any sauce or gravy which made it hard to swallow. The thickness of the meat was enough for 2 people which made hard to eat and dry. The tiny Christmas pudding looked liked it had come from a tin, it was an odd shape. The chocolate dessert on Boxing Day was inedible, the chocolate dessert was like 100 % dark chocolate and the honeycomb taste like a mouthful of burt bicarbonate soda. I noticed quite a lot of food went back uneaten. Also evenings in the lounge were ruined buy guests who thought it was ok to keep putting logs on the fire. You really need a sign about it. Apart from the lousy weather it wasn't cold. So why these people felt compelled to do this I really don't know. My family members who have stayed with you on previous occasions even said it wasn't the same as previous visits. I'm sure they will give you another chance due to work etc, but I don't think I will be

I recently dined here while on a business trip. After a long and stressful day our British colleague drove us up the hill through some small quaint houses to a house on part with lords and ladies of a different time. The grounds of the hotel are amazing and worth a look. We were able to get a table for three without a reservation but the staff helped us in that regard so I would recommend putting in a reservation. The restaurant is down a few steps from reception. There is a small bar on one side and the seating area on the other. The decor is everything you've seen in movies about the time period of British lords. The service is quick,helpful and polite. We all ordered and received our food in a quick turn around. There is a selection of classic British dishes (lamb shank) and some with a bit more flair (stuffed chicken wrapped on a banana). All three meals were wonderful and very filling. I had the goat cheese ravioli and some wonderfully spiced cauliflower. If I get a chance I will be staying here next time I'm in Cheltenham and definitely come back for another meal. Definitely worth a try for a very nice and slightly more pricey deal (not extremely expensive but not cheap)

It's a magnificent place. Absolutely stunning! The room was wonderful, really big and bright, the little tea room puts you back into a different time and the landscape around is breathtaking. We arrived and went for a walk straight away. The staff are really lovely and helpful. It's obviously a really nice place but doesn't feel pretentious at all. We went to town for dinner but the breakfast was absolutely lovely! Best scrambled egg ever! The only reason why it doesn't get a 5 star is the spa. Though they have a sauna and steam room, the spa is a bit unimpressive, there is no pool inside, only 4 lounges and it was overcrowded. There is just not enough space and for the price and reputation I would expect a spa in which you would like to spend hours in. Still absolutely worth while!

Very nice place. Wonderful gardens. Staff is perfect. Breakfast was included with the room and it was stellar. Be sure to ask for Jonathan to be your waiter at the breakfast. He is very attentive and knowledgeable about the food and the area. Rhubarb Vodka Apple Martini is a must do in the main dining room. Only complaint if you are looking for one is the carpet in our room. It is janky, like many of the carpets I have encountered (i.e. the Langham had the same issue in London) but I will write this off as a sub par English standard. Other than that, you are good to go here.

The Cotswolds - Lovely, enchanting, delightful estate. The dinner was superb, the service impeccable; peaceful. Emily Rose Reeder

Another great Country Inn. The staff is incredible and cater to your every whim. Rooms are nice; particularly the suites. Great location close to the best small villages. The bar in the Bistro is great for a quick bite and a drink. Main Restuarant is excellent. The veal was outstanding. Can't go wrong here.