Avia Y.
Google
We stayed in the Deluxe Room with Balcony & Sea View. The room was spacious and comfortable, but the edges of the balcony were littered with cigarette butts that had clearly been there for a long time. This was just one of many signs of limited attention to detail, especially disappointing for a hotel in this category and price range. The bed was decent, but I’ve slept on much better beds in similar hotels.
The service was friendly but not accurate or thoughtful. For example, when we asked about coffee availability at the bar, we were given the weekday schedule—even though we were staying over the weekend and the bar was closed. Before arriving, we asked whether we needed to reserve seats for the show, and they told us to contact Zappa, even though the show was organized by the hotel itself.
Facilities were mediocre. The pool beds looked neglected and dirty, and there weren’t enough of them. The Hamam was pleasant, but it lacked hooks to hang bathrobes—something you’d expect in any spa. Again, a lack of attention to detail and guest experience.
Around 10 p.m., another guest began yelling at his child right outside our room for about ten minutes. Due to the hotel’s acoustics and echo, this was a very unpleasant experience—though admittedly, not entirely the hotel’s fault.
We came to celebrate our wedding night and, although we informed the hotel in advance, we received no special attention—not even a simple “Mazal Tov.”
The hotel complex itself is beautiful, with stunning views, a lovely garden, and a nice breakfast. However, the main issue was the lack of attention to detail and the overall guest experience. It felt more like a 3-star hotel than a 5-star one.
If you're looking for a refined, high-end, quiet experience—this is not the hotel for you.