Elounda Peninsula All Suite Hotel

We were lucky enough to spend a wonderful week here last week. The location is superb and the hotel itself is beautiful. The staff are so attentive and get to know within a few hours of your arrival. We have to mention Vasia and Manos in reception who were always willing to help in whatever way they could, Stavros at breakfast and in Il Borro, who was always there with a smile on his face and Oleksander on the beach who was really efficient and friendly.|We had an amazing split level suite with our own pool and this really exceeded our expectations. The room was serviced twice a day and was immaculate.|We ate in Il Borro twice which was delicious but the best meal was at the sister hotel, Elounda Mare, the Friday evening fish night, this is not to be missed. Fantastic!|Breakfast was in a beautiful room overlooking Miabello Bay and was exactly how we like breakfast, quiet and civilised with an extensive menu.|All in all we had the best time and can’t wait to come back.

We came home yesterday after a perfect 5 day stay for our honeymoon. From the moment we arrived we were made to feel so welcome, all of the staff are incredibly helpful and so friendly. We stayed in a junior beach front suite with private pool, with steps right down to the beach. The room was lovely and kept very clean, having our own pool made for such a relaxing experience. There’s a quiet private beach with plenty of sun beds too, as well as a large pool right by the bar which served great cocktails! Restaurant choice is very good and we had no issues with getting a table, we generally reserved the day before or on the morning of from the tablet in the room which made it really easy! We wouldn’t hesitate to stay again, we absolutely loved this beautiful hotel, thank you to all for making our honeymoon so special.

Incredible experience! This was an amazing property and the service, along with the amenities were great from start to finish! My husband and I went to Elounda on the third leg of our island hopping honeymoon and we most definitely saved the best for last! We were warmly greeted with drinks and snacks upon arrival as well as a bottle of champagne in our room (as well as the traditional honey and nuts). Every little detail was thought of, down to a heart shaped door mat in front of our room. They also had a private breakfast delivered for us in our room the first morning. We had a private pool and beach access which was WONDERFUL! The view of the sunrise was unforgettable! We also went to the spa and experienced the pool, saunas and steam room (A+ experience). We ate at two of the restaurants (Il borro and Yacht Club) and had room service during our stay. The options were unlimited, but our favorite was Il Boro. The staff there was so accommodating (especially our waiter, who is hospitality at the nearby university!) We also frequented the beach bar quite a bit and Andreas was awesome! The breakfast offerings on the property were also amazing… several traditional Cretan dishes. We were so relaxed by the end of our stay here at Elounda!

Stunning property. It had everything we hoped for and more! Elounda Peninsula far exceeded our expectations. Truly wonderful hospitality. The Cretan themed night at the restaurant was rich with culture and delicious traditional food. We enjoyed the spa as well. Our family of five enjoyed the location of Elounda which afforded us opportunities to visit Heraklion and Agios Nikolaus, but we were always happy to return to the suite to enjoy the beautiful amenities. We hope to return one day!

A superb hotel, from the Elounda collection of Maré, Porto and Peninsula. Manolis, the manager and his super friendly team always make us feel great, on arrival and while we stay. The beach area, the restaurants, the attention to all details, are all first class! A unique experience, from first to last minute.

I am always reluctant to critique a resort or a business as I believe negative criticisms ought be addressed directly to the resort itself. Yet, when it comes to the Elounda peninsula resort, the problems are so intrinsic to their business model, so ingrained in their philosophy that I am left little choice. Additionally, we previously posted on Travelocity about our stay and the hotel responded that we obviously must have stayed at a different hotel. But we did stay at the Elounda Peninsula hotel and not another hotel in Elounda. Yes, the hotel is situated on a beautiful piece of property and yes access to the sea is well thought out. But 1. Upon entering the lobby which lacks functional air conditioning and was almost 90°, one is greeted with the request for passports and a credit card. Immediately the hotel charges one's credit card for the entire stay. No greeting as to how was your trip, no warmth, nothing but a transactional relationship. Never have I been greeted with the demand for payment in full, not at a single hotel, not at a single location anywhere in the world 2. There is no air conditioning in the breakfast restaurant. Nothing like eating breakfast while perspiring in 90° temperature. There isn't even a fan. All one wants to do is eat as fast as possible and exit for a more appealing location. 3. While each guest is left a beach towel in their room, if one wants a second towel they are told that there is not a sufficient supply. 4. Those guest seeking quiet migrated to the periphery of the property. The Wi-Fi system does not work there. Hard to believe a "five star hotel"cannot get this right. 6. The umbrellas are 5 feet high and fenestrated. We were told by several of the employees that virtually every guess hits their head against these low lying umbrellas, and that several guest have sustained injuries.. Nonetheless, when we visited other hotels far superior umbrellas which do not oppose a threat to one's health exist 7. Even the senior management states that they are aware that systemic problems exist. As for the minor less systemic issues: 1. The bathroom in our two floor suite was not clean. There was toothpaste at here to the sink and hair in the sink. 2. The supposedly private swimming pool was not private. I refer management to the ERIKOUSSA room room 3153. The barrier between the staircase leading to the beach and the pool was absent, allowing all visitors to look in word. 3. The edge of the private pool was sharp and my son lacerated r his finger. The next day maintenance fortunately repaired the obviously irregular pool edge. 4. The luggage was brought to the living room on the first floor of the suite and left there. It took several phone calls to have the porter bring the suitcase up to the bedroom on the second floor. Additionally one should know that the steps are narrow, and one could easily trip and injure themselves. 5. The restaurant il. BURRO had a 30 minute wait after being seated before anyone came by to take an order. Three requests were made for bread. 6. Yes, we changed rooms to a better suite and thank you but even there the bathroom shower when carefully inspected had black hairs at the periphery. We were locked in financially as the hotel would not refund any nights. This is their policy and it is stated as such. Perhaps it is their policy because so many guest are unhappy. Perhaps it is their policy is so many people wish to leave early as the hotel does not meet the standards of a five star resort. Perhaps is their policy as they fully understand their shortcomings, but are unwilling or unable to correct their systemic faults. Perhaps is their policy as they more concerned with profit and not as concerned as they ought be with the guest experience. Perhaps if they had functional air conditioning, towels, Wi-Fi, cleanliness, drinks, which could be purchased from a mini bar instead of an empty mini bar, people would not want to leave there is little that they can respond to. Caveat emptor.--buyer beware

This resort is magnificent. From the time we were greeted by the Concierge and she showed us the facilities; to the time we left, we couldn’t want for anything. The service is bar none, the suites are beautiful, the beds are incredibly comfortable; and the staff is friendly and helpful. The food in the restaurants is very fresh and delicious! We were so happy with our stay and are looking forward to our next trip.

It is definitely one of the most beautiful hotel in the entire world. The view is just amazing and the hotel is superb. The spa is great and you have and exceptional view of the sea from the restaurant . There is also a huge golf course and a lot of activities like jet ski and boat trip. All the staff are extremely kind and respond to any request immediately. I highly recommend and I hope to be back there soon!