Evy S.
Google
I stayed for two nights at Embassy Apartments, Glasgow (Apartment No. 3) on a business trip, and the experience was deeply frustrating. The shower tap was broken throughout my entire stay. I reported it immediately on the first morning, but despite my complaint, nothing was done when I returned in the evening. I was told then there were no other rooms available and "there was nothing they could do", so I was left to improvise for two days without a proper wash — completely unacceptable for any guest, let alone someone travelling for work.
To make matters worse, when I asked if I could at least pay extra for breakfast on the second morning, I was told my studio “was not eligible” for breakfast because it had a kitchen. No flexibility, no customer care, and absolutely no apology for the inconvenience.
Poor service, zero accountability, and no basic hospitality. I won’t be returning — and wouldn’t recommend it to anyone expecting even the minimum standard of guest care.