Dasha B
Google
I have visited this place 5-6 times, and unfortunately, the service and overall experience have declined so much.
1. Welcome Drink Restriction: Previously, I was always greeted with a welcome drink, but today, I was told it’s only for certain cardholders. This feels like unnecessary differentiation—why should I be treated differently when I’m paying €100 for tickets?
2. Buffet Removal & Food Control: The buffet is gone, and now the staff controls food selection. I wanted a salad but had no choice in what went into it. Instead, I got a mix with ingredients I don’t like (e.g., onions). Why can’t I customize my own food like before?
3. Service Quality Decline: Staff seemed disengaged, and I had to specifically ask for things that were previously offered, like popcorn. Instead of informing me about availability, they simply tried to escort me to the movie hall. I had to proactively remind them and order
Overall, the experience felt downgraded, lacking the premium feel I once enjoyed.