Amita Y.
Yelp
I made one article about the mistreatment from Swiss Embassy in Jakarta.
My family and I are very disappointed with the recent treatment of Embassy of Switzerland in Jakarta, Indonesia. I am scheduled to get married to my fiancé (who is a Swiss) this coming August. As is customary anywhere in the world, you would want to have your family to join you to celebrate this happy day. To that end, my parents and two sisters submitted their visa application to the Switzerland Embassy on August 8, 2013. The four of them visited Switzerland in 2011 and stayed for 1 month. Given the precedent, we knew very well the requirements to obtain a visa. On the 18th of July '13 when we went back to the Embassy to collect our passport, it caught us by surprise that my sisters' applications were denied, and only my parents got their visas. My younger sister is 15 and she is in high school. My elder sister is in her productive age (30) and unemployed, but that's because she is differently abled. Therefore, I do not see any valid reason why their visas have been rejected. My fiancé called the embassy to seek some answers, and nobody gave him a satisfactory answer. This obviously caused my fiancé distress so near to our wedding, but the embassy opted to hang up rather than rectify the issue. Where is the professionalism? This is not our first experience with the Embassy, rather the third one. We had 3 visa/marriage-wise cases and the reception of our cases was very unwelcome. Please note that every case was payable.
Moreover, every time my family had to go to the embassy, almost every personnel treats them poorly, from the guard at the entrance to the higher ranked official. I remember my mom told me once she was waiting for her turn outside the Embassy standing in queue; there was a pregnant woman who was treated the same way. No seat, nothing at all. And when my mom protested, the guard only said "I'm sorry that is the regulation." I am not pointing the fault to the guard, but to the Embassy. The guard is only there to execute what he is told. That is inhuman. Switzerland is said to be a country that highly holds up the value of humanity, this value seems non-existant in their representative in Jakarta.
Given Switzerland is a country with a direct democracy system, I would like to express the following.
First, it would cause no harm for the Embassy to have a system where humanity and modest level of flexibility are applied. I agree time and resources are scarce, and immigration is now a big challenge. But the very rigid system has started to impair people's lives and the impression of the country. Is Switzerland saying that all visitors, in their productive age (including the differently abled), though enrolled in schools, from Indonesia are no longer able to visit the country? If that is the case, make it clear in your regulation. That way, we will not be bothered to spend millions of rupiahs in the first place. Do not trap us this way; that is what I am saying. A lot of other developed countries I know for sure are competing to improve their visa system (e.g. promoting two ways communication, shortening typical wait time) to attract more visitors and students from Indonesia and elsewhere. Also, as far as I know, the developing countries are learning from the developed countries in upholding better equality and human rights in practice. So what kind of moral lessons do we learn from our recent experience?
An Indonesian friend of mine who lives in London and plans to come to my wedding recently submitted her visa application at a local Switzerland Embassy. She received appropriate treatment and got her visa back in three working days. The security guard and visa officer were undoubtedly strict, yet informative, helpful and polite. I am sure that all the Swiss diplomats are well received by the Indonesians. Isn't it normal to treat us the way you would like to be treated?
Those people at the embassy ARE JUST INCOMPETENT.
Amita