Embassy of the USA

I would like to express my sincere gratitude to the entire U.S. Embassy Paris team. From the security staff outside to the employees handling document screening and the consular officers, everyone was extremely professional, efficient, and kind. The entire visa process was very well organized and calm, which made a big difference during such an important moment. I was especially impressed by the friendliness and respect shown at every stage. I received my passport in Portugal just three days after the interview, which exceeded my expectations. Thank you to the whole team for making this experience so smooth and positive.

Needed to get an emergency passport and for some reason, none of my emails went through to their office. I went to the embassy directly and the very kind staff at the front helped me as I would be flying out the next day. There seemed to be some issue with my email, as none of my emails were actually received by the embassy. If you email about emergency passport, you should get an automatic reply! If you don't, try another email address. Once switching addresses I was able to get in contact with them and get an appointment quickly. I had tried to explain this to the person on the phone but I was continually sent down phone trees with no actually helpful information/people to talk to. Not all questions can be solved with the information online. It would be better to have someone on the phone who can actually support citizens the way the staff were able to once I actually went to the embassy.

We can’t be more grateful by the way we were treated at this embassy! Our party of five, my daughter, my two granddaughters (children), my wife and me, lost our passports at the metro on the hands of two pickpockets (men and women), who attacked me. It was a Saturday, the second day of our eight days trip. The following Monday it was an US holiday (Columbus day). We quickly sent e-mails requesting appointments and the same day received confirmation receipts. Our appointments were scheduled for Thursday the next week. In the meantime, we filled the DS-11 forms. The day of our appointment were arrived early. Don’t bring suitcases or bulky items. Security is very strict. In two hours, we all had our Emergency Passports on hand, and ready for our flight back to Atlanta on Saturday! The employees were all helpful, kind and understood our situation, specifically with two small children. They are the best!

The fastest and most helpful Embassy I’ve been too (which is surprisingly considering its in France and have also been to one in Italy, Portugal, and Switzerland). I was excepting to be there for at least 3+ hours due to having to file for an emergency passport/new passport and an assault report, but was in and out within a little under 2. While filing my assault report they were very kind and even had a separate “room” as for the discussion to be more private. Along with them expediting my new passport application because of the assault that happened. Never did I think an Embassy in France would be this kind and helpful. The only thing I would say is not until you are there do they mention no food or drinks allowed inside, which given I thought I would be there for a few hours, I had to throw out my “lunch”. Still worth it though for how quick I was able to get in and out

Don't waste your money; they'll judge you on your nationality without even opening your passport. I attend to get my visa appointment today and was only asked three questions. I answered them firmly, despite having €10,000 in savings, family here, permanent residence card .and a history of traveling to 20 countries. Unfortunately, I was born in Pakistan, and my application was rejected. why i would over stay there for making 1200usd per month when here in France I earn between €2,500 and €3,000 per month 🙏🏻👎

Was so helpful with the replacement emergency passport process. Went at 7am and got my passport around 10am. Make sure to prepare your paperwork!

I apply for non-immigration visa because I have France travel document. I prepared all the document necessary( school certificate, prove of fam in France, work certificate and most important prove of coming back after the trip( French citizenship confirmation). They didn’t even check the papers just ask me 4 simple questions and I answer it whilst hesitation. But in 2 Minute they reject the interview and said u r not qualified for this visa because u don’t have strong connection to return to France. I mean having family, still studying, working and applied for French citizenship is not enough to prove them I m returning to France? Or is it because I have titre de voyage? Ceux qui ont le titre de voyage, c mieux de ne pas demander le visa américain car c pour perdre ton argent pour rien.

Shocked and appalled at the way this US embassy treats American citizens. If an American comes and says they’ve been assaulted and robbed of all travel documents, they should be helped immediately (as is the point of a US embassy) not turned away and told to make an appointment days later.

The people here are useless and rude. We had an issue with a Green card and called them, only to have them say we had to email. We emailed and then told us that it would take 2 days to get back to us. 2 Days later the email we get basically states that they don't deal with this stuff. OK, so a Lawful Permanent Resident cannot get back to the USA because a British Airways Flight attendant apparent has more power than the US embassy in Paris. Everyone I have meet who WORKS here is a grade a A-HOLE, and the few who are not are unpaid summer interns who are often doing jobs they should not.

We had a somewhat unique passport issue; not a true 'emergency' but we didn't find out that work was required until we got to the airport. We made an appointment ahead of time and arrived near the embassy about 45 minutes early. They make you wait across the street until about 15 minutes ahead. Note: they do not let you bring food or bottled water through security. If you (as a tourist) are carrying this, leave it at the hotel when you go to the embassy. We got through security and were directed into the main lobby. We dealt with one of 2 ladies assisting citizens with issues. She was very nice and professional. We had to fill out the passport form on one of the ~ 4 in-lobby terminals, but they had a printer so we were still okay. We then had to queue up in a sort of take-a-number / DMV scenario in a secondary room nearby. We were soon at the window. The lady there was also polite. It turned out that since this wasn't a 'need it today' emergency, we had to reschedule an embassy visit for another city later on. However, I didn't hold that against the personnel who helped us. Compared to expectations, I was very pleasantly surprised that we were on-site for less than 30 minutes, total. People there had answers / explanations and we made as much progress as rules allowed. I am only deducting one point from the rating based on the advice / recommendations provided by the website. It appeared adamant that we could not use 'photo booth' photos for a passport. However, these booths were ubiquitous in Parisian subway stations, and they all advertised that they were valid for official IDs... We chanced it, and brought the photos along; they were fine. The kicker was that the embassy had one of the same photo booths *in their lobby!* If you have one on-site, please don't post info on your website telling me not to use THE SAME MACHINE beforehand... I hope anyone reading this has as decent an experience at the embassy as we did.

Be careful!!! The US embassy is warning US citizens to avoid the area or exercise extreme caution due to terrorism. The real problem in this city is the gypsies and scammers!!!!! Why aren't we being properly warned or protected when we come to visit and spend tons of $$$$$???? And while walking steps away from my consulate my mom was sadly robbed!!!! In a town where there are tons of national police officers looking for terrorists, they do nothing when tourists are swarmed by gypsies and robbed. They are all around the place de la concord and they do nothing to stop the gypsies who swarm you to "sign your name". When you ask all the National police for help they don't care and send you off to find the local city police. While filling out our police report met several other Americans robbed in this fine city as well. One was robbed on the metro, a family eating at a cafe on rivoli was ganged up by teenage gypsies, and a sweet lady wanting to shop the pretentious champs was swarmed and lost everything right in front of the Dior store. How is it that we Americans are being victimized every second and the police do nothing????? I have read yelp reviews at all the tourists hot spots, they all say the same things, and yet, these gypsies and scammers are not stopped. Don't just warn us of terrorists and to avoid open air markets!!!! Warn us of gypsies and con artists. It is not safe to travel here.

On our fifth day in Paris we took a leisurely stroll down the Champs Elysées, passing by the home of François Hollande, the Elysée Palace, aka the French "white house." After taking several photographs of his home by standing on a short pillar and peering over the gate, with nary a sideways glance from the Gendarmerie, we walked down the street to see the U.S. Embassy, the representation of the pinnacle of freedom, sitting on sovereign land. Raising our cameras to take photos of the American flag, we were startled by banging on hard plastic and yelling. Briefly dazed, I glanced over at the clear plastic draped security tent staffed by two security officers who appeared to be reacting to some imminent threat, shouting and banging wildly. It was then I realized they were yelling at us to stop taking photos of the embassy of the purported beacon of liberty. This overtly hostile reaction not only served no conceivable purpose, it is no wonder that the the United State's world image has grown so damaged. We have become a nation that has forsaken its founding principles in lieu of fear and paranoia. It is disgraceful to think of the men and women who died protecting a way of life no longer held sacrosanct by those in power, sacrificed to the whims of little men in government seeking power and offering nothing but the illusion of safety. My worst experience in France thus far at my own embassy. How sad.

My father had his wallet and passport stolen while we were in Paris this summer - the day before we were supposed to return to London for our flight home. As it was a Friday late morning, and they say they'll only accept walk-ins M-F 8-8:30am, we were having fits as rescheduling everything would just be impossible. We tried Twitter, email (Subject line EMERGENCY: ), phone calls and someone soon replied. They helped us rush madly thru everything but because we'd been to the website first (https://fr.usembassy.gov/u-s-citizen-services/passports/lost-stolen-mutilated/) and had prepared the documentation (forms DS-11 and DS-64, proof we were scheduled to depart the next day, $135 cash, and €4 in coins for the photo machine) we were able to squeak in JUST before they closed for the day and get his passport replaced. It took a little over 2 hours once we made it to the window. We knew we had a time constraint so we were in another panic when we arrived and there was a long line at the security hut. I was able to call into our contact and they managed to get us thru in time. I can not thank everyone there enough for saving our day, our week, and our entire trip. My Father had never been out of the country before and he was very impressed at how well the Embassy was able to help us out in our crisis.

If you are unfortunate enough to be robbed as I was and in need of a replacement passport... good luck! Hours are strictly 830 to 500 mon-fri. If replacing passports you need to get there early, or they will make you feel guilty or ask you to come back the following day. At this writing, replacement passports cost 135 US$. The cashier leaves early, too. Remember... this IS France, even though this is technically US soil. People do not like to work in France. It is a fact. Good luck parking as well. The Concord is one of the busiest places in Paris. The drive there may be more harrowing than the robbery. LOL I would imagine things would have been worse of I were a citizen of another country... but I expected a US operation to be more efficient and convenient to citizens with true emergencies.

A little late writing this review, however my mother and I had a wonderful experience here last month!Unfortunately she was a victim of theft and got her passport & wallet stolen from her bag. As to reading these reviews prior to going to the embassy, we were scared we were going to miss our flight later on in the day.. We arrived at the embassy at 7:30AM and stood in a walk in line. We stood in that line for about 15 minutes until realizing that the line was for visas! So the security guard let us in and within 30-45 minutes we got a new passport! The staff there were so helpful and friendly. I want to say that we were lucky to have such a fast and pleasurable experience here, but hey we were able to enjoy our last couple of hours we had left in Paris thanks to this place! Thank you so much!!

dont know why people write bad reviews here, but I had the best & nicest experience here ever. They were friendly, accurate with instructions and very professional. I wish ALL US government agencies back in CA are as at par as this one here in Paris. Five star to you guys, esp. to the FilAm Security officers in the gate! Continuer à faire du bon travail

My passport was stolen. The man who helped me was extraordinary. I got a new passport within 3 hours. Photo booth available there. Have some form of Id. And be patient. I could not be more grateful to the people who helped me.

Diabolical! We wanted to get an emergency passport and it took us 5 trips over several days to get it sorted out. Our experience was coloured by a couple of bad staff members. Well, that and the fact that we were given all the wrong information for times. I have to give a shout out to "Nikk", who made our lives hell, and seemed to be getting a real kick out of it. She had no right to treat us the way she did, but what could we do? If you do have to visit then be aware of the bad attitude and ridiculous bureaucracy before you go. Moreover, if you have to rebook your flight give yourself an extra two or three days in anticipation of hassle with the embassy. We wasted a lot of money and time over this fairly straightforward issue.

I was in Paris last fall of 2015 and had very bad experience with this "security guy" in the tent. Here is what happened: I had emergency and I went to US embassy for help. On the day I arrived, I was told I would have to make an online appointment in order to speak up my urgent concerns. The earliest appointment time will be a month away. Basically this guy is telling people go F off and don't care.