Embassy Suites by Hilton Boston at Logan Airport

We got a last minute room here due to a flight delay. The rates are fair for Boston. I spent the evening walking along the nearby greenway, which was cool on a hot night. The staff was friendly and helpful. The room was clean and well stocked with all the soap and towels we needed. The bed was comfortable and the room was cool. The breakfast was AWESOME. I’d go just for the breakfast: eggs, waffles, sausage, bacon, potato home fries, omelette station, yogurt, so much for great fruit. The cranberry juice was gross. But coffee was tasty and hot and plenty of it!

Liked:||The view over the airport is beautiful, the location is perfect if you have to catch flights, and the shuttle runs constantly and regularly to get you to and from the airport. The room is a good size, particularly if you get a bedroom suite so there are two separate spaces. The rooms are exactly as depicted in the property's own photos. The bar area was clean and nice, and the fridge and microwave are a plus. Except for cosmetic defects (noted below), the room was very clean. The breakfast buffet was good with an omelet station and plenty of fruit, pancake, and cereal options, and the lobby is spacious and bright.||Disliked:||We stayed at two Embassy Suite hotels during this vacation, and the beds at both were the same (so it must be an Embassy Suite thing): VERY firm. We sleep at home in a very soft, pillow-topped bed, so it felt like we could feel the bed springs in this bed and we were not used to being bounced whenever the other partner rolled over in his/her sleep. The bathroom has no venting system, so the paint along the bottom of the doors in the bathroom was flaked off by moisture (I'll attach photos), which isn't the end of the world, but if you are paying luxury prices, you don't expect budget hotel issues like this. The vents for the air conditioner in our room were bent closed so initially the room was hot and stuffy, but we managed to bend them back into an open position. We had the air set at 65 degrees--the lowest it can go--but the room certainly never cooled down to less than probably 75. This is likely because they placed the cooling coils directly beneath the vent and next to the thermostat, so the thermostat sensed that it was much colder than the room actually was. Again, I've been in warmer rooms with less effective air conditioning, but when you are paying hundreds of dollars for a single night's stay, you expect a higher level of quality than what I've had when I've stayed in a much less expensive room in the past. The extra cost is to account for being near the airport more than for being in a luxury hotel room.

This embassy suites gets a 5 star for convenience, location, amenities, and the breakfast. We found this hotel on the criteria of wanting to get rid of our rental car on the last day of our trip and still be able to go into Boston. Well this is it! The hotel is across the street from the rental car return at Boston-Logan. Then its a 5min walk across a park to the T-line where a $4 round trip ticket can be purchased to take you into Boston after only a 5min train ride. Very convenient. The hotel room was a big suite with a living area, kitchen and comfortable beds. The breakfast was an all you can eat resort style with an eggs your way station with cooks making omelets, sunny side, whatever you want. Bacon, eggs, pancakes, waffles...etc... it was a ligit spread. The gym was nice, lots of equipment, and there is a pool/hot tub for the kids. Will definitely stay here again. There is also a Starbucks in the lobby and free airport shuttles. They thought of everything.

TERRIBLE EXPERIENCE. I am a Hilton Honors member for 25 years. We landed and came to the hotel at 12:45pm. Our room was ready. They told me they were charging me a $25 fee for early check-in! Why? The room is ready! I have been going out of my way for years to stay with Hilton, and this is insulting. Is this how you treat loyal customers. I will NEVER STAY AT THIS PROPERTY AGAIN. There a better options before you book here that will not treat you like this.

The check-in process was quick and easy, especially considering we made our reservation upon arrival after missing our flight. The room was spacious, tidy and smelled fresh & clean! A special thank you to the valet, Joe Bruno, who went above and beyond. He recommended we return our rental car, which ended up saving us a lot of money, and also gave us great suggestions on where to eat. His kindness and welcoming demeanor truly turned our whole day around.

This is a very nice hotel and close to the airport. They provide free shuttle service to and from the airport. There was a lot of traffic around this hotel. The hotel was not in walking distance to downtown Boston. I didn't see much of anything close to this hotel. The room was spacious, but I couldn't get the living area TV to work. The restaurant prices were very high. Breakfast was included and it was very good, but they didn't offer any pastries. There were cheerios under the couch. The staff were very nice and they gave me bottled water to take to the room.

DO NOT STAY HERE. I have stayed here twice in the past 3 months and had a good experience until this past time. I accidentally made the reservation for the day of my flight instead of the day before, which was my mistake. I called and asked to cancel the room. Then I made a reservation for the correct day. I received a confirmation for the correct day, an email for the upcoming stay and also a check in email and received nothing for the wrong day, which I assumed was cancelled. Then I got an email late in the day to check in on the wrong date. I called - again - to cancel and was told I needed to talk to a manager, which the front desk person told me he would do for me and to come tot he desk when I checked in. I again followed instructions and went to the desk and was assured that it was cancelled. Then, I get a $100 charge for incidentals and $492 charge for the room as a “no show”. I’ve called now 2 more times to get it refunded and just keep being told that I can call a different number, wait 2 days until the manager comes in or cal corporate. Essentially after over an hour of my vacation being wasted, I ended up having to call my credit card company to get them involved. It’s a nice hotel and very convenient but not worth this hassle. Be aware.

Two beds and one living room in the $400 range is great. It was very close to airport, breakfast was fresh food, hot and made to order omelets were very good.|The pizza at the restaurant was really good and big. The restaurant workers were very very nice.||The Front Desk workers were competent but not friendly, I almost felt I was interrupting them when I checked in. |One exception though, I made a purchase from the store at 9pmish and that girl was wonderful.||The shuttle took an hour to pick up from airport after 3 calls. But, it wasn’t inconvenient enough to lower the rating. It was a busy Saturday night.

Everything was lovely except for the power went off twice, once on the elevator which was very scary. I would still stay again because the service was unmatched.

When you book a "suites" hotel, you expect a suite, not a rectangular 'motel 6' size room, yet that is what happened to us. This was a HUGE letdown. It turns out, there is one room on every floor of this hotel that is like a storage closet instead of a suite. When I asked the front desk why we were booked into that one small room when there were clearly many vacant rooms in the hotel, the clerk said "You must have booked through the Hilton Honers" site, which was probably true... but, WHAT? We felt mistreated and almost humiliated. Why Hilton? To prove I'm not one-sided, the breakfast was very good, the hotel shuttle tracker link worked great, and the location with walkable access to the rental car center and blue line transit is perfect. But c'mon Embassy Suites and Hilton, use those tiny rooms on each floor as a storage closet for your service staff. I don't recommend anyone booking this hotel given the chance you will be booked into a storage closet. A suite, is supposed to be a suite!

Picked this hotel because of the shuttle that picks you up and takes you to the airport. The hotel said the van was on the way to pick us up and after 25 minutes we walked. The hotel walls were incredibly thin, we heard our neighbors and everyone in the hall. The bed was uncomfortable and sheets were scratchy. I think the only good thing was that breakfast opened on time. Don't recommend this hotel.

We spent our first night here as part of our organized New England fall foliage motor coach tour. We came in on the red eye. Caught the 24 hotel shuttle by gate B116 at terminal B at Boston Logan. We arrived at the hotel around 9am. Stored our luggage with the bellhop. And the front desk allowed us to eat at the breakfast buffet. After breakfast we asked how we needed to get to Seaport by public transit. Said to cut through the park and the soccer field to the Airport station. It took us less than 10 minutes on foot to get to Airport station. We also returned back to Embassy Suites using the public transit system. We formally checked in at the front desk. Retrieved our luggage from the bellhop. We timed it so we could take advantage of the complimentary evening reception offered at Embassy Suites. Crackers and cheese with some cold cuts, tricolor tortilla chips, carrots, and juice and fountain sodas. The only thing that could be improved - more seating in the dining area. Most tables had reserved designated for hotel guests who planned to eat dinner. The rest of us had to scramble to find suitable tables. There's a Starbucks located in the hotel lobby in addition to a restaurant and bar.

Long wait for shuttle on arrival. Hilton is better you can walk. Room smelled like wet dog.. Staff in restaurant were really very nice and kind. Had a nice meal. Overnight desk staff were indifferent.

I heart embassy Suites! I can't be swayed. I love how spacious their lobby/first floor area is. Always welcoming. I love that they host daily complimentary hours. I love the continental breakfast (especially the omelet station!) I love having a separate room and living room. The Boston embassy had all these things. The complimentary hour here did not include drinks (apparently a Mass. law.) But we took in their free cheese, bologna, nuts and quiche! Of course I had my ham and cheese omelet for breakfast! This location has a Starbucks inside. It was a smaller suite than other locations but it's a big city- I get it. It was modern and felt 'newer' than other Embassies we have recently stayed at. Even though I booked through Expedia, they offered to connect my Hilton Honors membership to my stay and at checkout they offered me an additional 250 points! They had a hot tub and a pool. I can share the pool was not really heated (and it's January!) I found it cold and was not able to fully enjoy the pool with my kids. Only other thing, the bartender gave my husband a nasty attitude. He looked like a cranky old guy. Just an FYI- valet is $60 with no self parking and really no place to park around here. Overall for the price we paid, this was a higher level hotel stay.

Nice room, great shuttle, good free breakfast. We had a flight issue and this hotel was close and convenient to get some rest and recharge for our next day flight

Ok, it's hard to say how I feel about here. The rooms are nice, comfortable bed, a suite so spacious. The normal kitchenette items - coffee maker, sink, mini fridge, microwave. The bathroom is big, and toiletries are included in the shower. However, the shower pressure is weak cause the thing you pull to switch from tub to shower is messed up, so you get a shower head and tub. The stopper was broken as well. Minor deficiencies, though, nothing that would ruin your stay. It's very clean. Now the noise. I know they aren't the cause of it, but man, the guests here have no consideration. I get it's an airport hotel so they come and go at all hours but there should be a noise policy in effect for certain hours. Cause door slams and hallway chatting at volume 10 is crazy. They have free breakfast and it's so good

The restaurant is fairly pricey but it was good quality, portions are large... due have vegan and vegetarian options.

We chose this hotel mainly for its location across the street from Car Rental Center. We drove from Vermont and returned our rental car and walked across the street to the Embassy Suites. It was an easy and safe walk in an area with very little traffic. It is also an easy place for pickup and drop off. The 24-hour shuttle dropped us off at our terminal in under 10 minutes. Our room was quiet, clean, and comfortable. The bathroom was a bit dated and a towel bar would have been nice. The HVAC was noisy when it turned on in the middle of the night. The breakfast area was clean with a good selection and we didn't have trouble finding a seat. The coffee came from a pre-made carton and wasn't very good, but there was a coffee bar that sold better coffee. We ate in the bar one evening, and the pork sliders were good.

Room cleanliness and overall amenities was a solid 4 stars. Clean shower and linens, decent toiletries, decent coffee. I found an extra blanket in the coffee table/desk area, but it smelled and it obviously hadn't been washed. Unsure if this is provided by the hotel, or if a traveler left it on accident. Kind of grossed out either way. There's where things fell apart. Cluster F does not even begin to describe the awful communication at this hotel. I called the front desk for shuttle service after I collected my luggage at the airport, and first waited over 6 minutes on hold before randomly getting disconnected. No problem because hey, maybe TMobile. I call again and get hung up on. I call a third time and someone's voice crackles over the phone, then puts me on hold. Then takes me off hold to ask me to hold. 3 minutes later she tells me to wait by a door number, and that she'll send the shuttle. Cool cool cool. I wait while TWO ENTIRE FLIGHTS gather their luggage and make their merry way off from Boston Logan. 20 minutes later I call again because their tracking app shows that the shuttle hasn't moved. I call for a 4th time and someone *maybe* answers? But there's no sound so I get disconnected (which is obviously them hanging up on me). I call 5th time, and the guy is really nice this time and says he'll re-call the shuttle.  I finally get to my hotel room, and decide on ordering room service. I've been flying all day and the last thing I want is to go back out. There's a QR code by the phone which leads me to a in-room dining menu. Perfect! Or so I thought; the menu doesn't load. I call room service anyway, and I tell them the menu doesn't work from the QR code link. He tells me to look for the green QR code by the coffee machine. That's a weird place to put an updated QR code, but hey, that's cool. I go look at the coffee machine. NO QR code! I'm looking all over their little table, inspecting the coffee machine like I'm Inspector Gadget, but I fail. Maybe I'm tired, it's been a long day. I call back and tell them hey man there's no QR code by the coffee machine. His voice barely crackles over the phone and I hear something about "the middle". The middle of WHAT? A few frustrating static lines exchanged later, I figured it out.  Y'all, guess where this updated QR code was located? ON THE DRESSING MIRROR. What brilliance is that? I can scan for an in-room dining menu all while looking to see how chunky I am, or should be, or shouldn't be. It's like preventative dieting. Genius. I can say, "omg, maybe I should order a salad instead of that delicious chicken alfredo because look at this love handle." I'm in no way upset at the poor employees. They're probably overworked and understaffed, and likely why they were kind of rude in general. I guess that's the Boston way of being dcks. Embassy Suites just doesn't seem to have great communication, which makes for a mediocre experience at  best.

Generic customer service. Due to covid, room service is only in effect if requested. Breakfast is pretty bad. Everyday is the exact same: omelet, powdered eggs, sausage, bacon, Greek yogurt, pancakes, bananas, oatmeal, cheerio, coffee, juice, no pastries, no fruit variety. Snack time is better: cookies, tater tots, trail mix, charcuterie, marshmallows. Dinner: overpriced but surprisingly not bad. The fish filet fry was best. This place definitely knows how to fry things. Everything else is ok, average American diner food.

If you're checked in to room 721- please ask the front desk if they can put you in a different room, otherwise be prepared to be woke up constantly by a very annoying noise almost 90 decibels right by your headboard. Noises exceeding 70 dB is considered disturbing. I got woken up 4am in the morning and called the front desk and they sent someone up to check things out but they said they were just a driver and couldn't figure anything out. I would never ever come back to this hotel and am very disappointed by how the front desk handled the situation.

Appears that this hotel has been modernized as room was comfortable. However, staff members are not very hospitable. Took three attempts over the span of 3.5 hours (2 calls and one visit to the front desk) to obtain extra towels for our family. On our third attempt, we were finally told that hotel was short-handed and that towels would be brought when someone was available. At check-in, we inquired about the 24 hour airport shuttle and were asked to call the desk 15-20 minutes before desired departure. We called this morning at 4:25am to request a shuttle and were told to come to lobby asap if we wanted to leave in 20 minutes. Loud music was played until 1am which made sleeping before our early flight quite a challenge. Although hotel is very convenient to the airport, we won't be returning.

Idk why the ratings are low but my experience was amazing. The staff is friendly and the rooms are clean... gym is decent size indoor pool and jacuzzi is a plus...morning breakfast is filling. Convenient because it is so close to airport too!

The hotel is nice! Don't mind to come back here again, if I need to be close to the airport. We were given a suite. -- It has a living room with two couches, and the separate room has our two beds. And bathroom is spacious! The shower felt amazing -- love the water pressure coming from the shower head, and the shampoo, conditioner, and shower gel were labeled, so I know which is which. Overall, I highly recommend it! -- Affordable and very close to the airport. No need to wake up early in order to get to the airport, when it's just right there.

Worst hotel experience I have had in years. I spend over 100 nights in hotels per year. I called for Theo airport shuttle at 1:01. I was told 10 minutes and it came at 1:38 so 37 minutes later. I checked in on line through the Hilton App. When I get to the front desk they say they have my reservation and see I checked in but they cannot get the computer to issue me a key. Time for Hilton tech support. It takes 30 minutes for the front desk to get tech support on the phone. I have not even gotten a key or been to the room yet. What a cluster f

I thought this hotel was pretty nice! I had some great French fries in the bar area, and I loved the view from my room. We pulled up to check in and the employee out front suggested we go ahead and return our rental car (it was a Sunday night) to avoid any craziness in the morning. They gave us a phone number to call once we'd dropped our car off so we could have a shuttle come pick us up. That was super convenient, and it really did save us time in the morning before our early flight. The only downside was that we had to walk a pretty long way down several hallways (almost a rectangle of hallways) from the elevator to our room, so if you're trying to tote a bunch of luggage or are wearing uncomfortable footwear, you might want to be prepared.

The room was very quiet and clean; great customer service, and food was spot on. The location was perfect for flights, car rental, and catching the airport shuttle.

For the past 10 years it's been an annual tradition to come here for the Boston Marathon. Pro tip--book it a year in advance and dodge the price gouging that happens during Marathon Monday! I thoroughly enjoy their accommodations. Extremely close to the airport, well staffed and clean. It has a warm pool, hot jacuzzi and stellar fitness center. Every day they offer a 'happy hour' compilation of snacks around 5pm. It is complimentary and wonderful. There is a restaurant that is over priced and rather slow in service, but there nonetheless. All around I like this location and it's provisions. Oh, one last bit of info...they send a sales rep around at meal times to try and sell timeshares. Don't engage! Bon voyage!

24 hour airport shuttle, airport screen for flight times and comfortable rooms and beds. Friendly staff!

It's really 3.5 stars for the overall experience (Yelp, please give us 1/2 stars!). That said, the bed (most important) was so comfy as were the pillows (x4!), had clean linens, the room was nice and large, modern enough for me (had corner room). The floor in half of the space is cold marble or tile - so wear your socks. Though confusing, it was posted that pool was closed, and by chance, one of the days I was there (week-long stay) I saw a shirtless (and shoeless guy and a few of his lady friends go with towels right from pool to elevator) - it was odd. The cafe lady wasn't very pleasant, and they didn't have any chai, but the concierge (the three I spoke with) on the other hand were very friendly and helpful. I did not like the smell of pot wafting from the valet area as you enter and exit - that seemed out of place for a workplace. Breakfast was nicely spread out, one day they had 'to order' omelets but the other days no. I wish the breakfast had one additional item that was healthful for vegetarians - they did have oatmeal and fruit, and yogurt. The other choices were pancakes and bagels - both too many calories for a balanced breakfast. But their self-serve juices were actually nice. The elevators have self-cleaning buttons, and the rooms come equipt with coffee, tea, creamer and Neutrogena products which are all so so. All in all kinda mixed, but I'd stay here again, maybe they'll make small improvements over time.

For the good, Renalda, the ambassador is the best, breakfast was awesome, check-in with Scarla was great and Door Dash delivers quickly. The one bedroom suite was super amazing, spacious bathrooms, living room and dining area with a kitchen sink, fridge and micro. Plenty of drawers and a huge wall mounted TV in the living room. For the bad and the ugly: horrible hotel manager, deceitful, untrustworthy and dishonest housekeeping staff. This was my very first time in Boston and this was the impression I was left with. I will never return to this property. I was accused of opening an $8 bottle of water in the room when I did not. I purchased 2 one liters of Poland springs from Walgreens via Door Dash along with other snacks. I'm smart enough not to pay $8 for a 16oz bottle of Evian. Heck, I don't even drink that brand. Apparently the housekeeping staff reported that we opened the water and that was simply not true. I'd like to think they reported the wrong room but the rude manager said the housekeeping manager confirmed it was my room, which means she's a liar. Had I not received purchase alerts from my Chase Freedom credit card, I wouldn't have known about this charge. To add insult to injury, your very crude and disrespectful manager's attitude towards me was disgusting. Although I was going to dispute the charge on my credit card, I decided to file a complaint against him because the manner by which he spoke to us and the accusations launched against us. I'm a Hilton Honors member and have lodged at several hotels across this country and I've never had this problem before. Aside from being accused as a liar and thief, the rest of the stay was great. We purchased a $700 vacation package through their Grand Vacations promotion with Renalda, She was exceptional and should be the hotel manager and not the ambassador. She walked around and greeted everyone unlike the "manager" who was more interested in feeding his face. I'm woefully disappointed in the treatment I received by housekeeping and management. I will not be returning to this property when visiting the area again.

location is great. breakfast is a fail. dosent change and very limited. "reception" is advertised on the in room tv with tempting apps only to find out that it's basically chips and salsa that is never refilled from one day to the next. o

Pleasant helpful staff and lovely facility. We stayed here after a late flight and found it clean, comfortable efficient with a great bar and restaurant. Just what we needed after 10-hours of travel. Valet parking!

I am not even staying at this Hotel yet I still experienced less then a star. My fiance and I are coming to Boston for my birthday and are staying at a Hilton hotel. Him and I happen to get on the wrong shuttle thinking it was for a different Hilton but almost immediately got off after we realized our mistake. We let the driver know we made a mistake and he then started to yell that I am "not smart" "stupid" and "lying" about getting on the wrong shuttle. I am not a very large female and have been mistaken for being 16-17 quite often. From everyone else's POV, this boy was yelling at a small girl for making a mistake. This was extremely unprofessional and I will not be recommending anyone I know to come here in the future. As someone who has been to Boston on multiple occasions, this was by far the worst way to start off my trip and I think your company to needs to learn how to train your employees on empathy and kindness when it comes to someone being nothing but kind. From this experience alone I will not be booking with Hilton from now on.

First time in Boston started with a horribly difficult check-in here at the Embassy Suites. What should have taken 5 minutes, took 15. Now I'm sitting here at breakfast. When we came down it was quite literally a mess. There was no oatmeal, fruit was gone and remnants were seemingly flung around. I had some cold eggs while my wife had cold pancakes. They say they have an espresso bar...ummmm no. They don't even have creamer to go with the crappy coffee. Maybe this is that cofefe people were talking about? We'll the rest of Boston is bound to be a step up by comparison!

I will never stay here again, and here are the reasons why... - [ ] Even though my room was ready when I arrived at 12 noon, you still feel the need to Charge me $75 for an early check in $60 a day for parking Hot tub is closed at 10:30 breakfast closes at 10 o'clock and the restaurant doesn't open again until 5 o'clock check out is 11 as opposed to 12. When I told the girl at the checkout, all the reasons why I would never stay there again, and I'm going to give a terrible review. All she said was sorry.

A huge thank you to Susan for all of your help! Will always appreciate your kindness!

Do not recommend. I booked a one bedroom king suite and the room itself was nice, and clean. The laundry room is tiny. The good at the restaurant was okay for dinner. The waitress was nice. They don't tell you ANYWHERE when you book that there is mandatory $60 valet parking. So when you get there and find out, it's too late to cancel and you're stuck. I did not plan for that expense and was a considerable setback after my trip. Obviously by the time I actually check in I am extremely upset about this surprise expense. Instead of getting good customer service to resolve the issue, some skinny blond bimbo with a botched haircut starts threatening me. Amazing customer service. I wish I got her name. Beware and steer clear of this one. When I wake up at 430am to catch my flight I see the valet actually charged me $70 NOT $60. I feel completely scammed at this point. Why not be honest about the fee?? Sketchy. I go outside to check out 10 minutes after waking up so obviously pretty groggy and there's a big black man at the front. He tries rushing me out the door to the airline shuttle. I tell him I have valet and start very OBVIOUSLY looking for my ticket in my pocket. The second I say valet, another big black man comes out of NOWHERE approaching me. The front desk guy is asking me repeatedly and very condescending if I'm okay over and over and over again. As a small white woman traveling alone, I'm very uncomfortable at this point. It's obvious this guy is implying I'm on drugs. If you don't know the difference between someone tired and someone on drugs you shouldn't work in hospitality or maybe not the overnight shift. I was threatened, lied to, enclosed on, insulted, judged, scammed. I did not feel safe when I was alone in any public place here. Please stay anywhere else, this was the worst hotel experience I've ever had in my life.

I stayed at this hotel during my first trip to Boston. I was pleasantly surprised. With the hotel being super close to the airport I thought it would be noisy but it was quite comfortable and quiet. The staff was really cool and attentive. The hotel was clean. And the room was spacious, clean and comfortable. The breakfast is the typical Embassy Suites breakfast but it was OK. The downside is there's no self parking and there's a very small space for valet drop off and pick up. And it's pretty pricey. Be prepared. I think that's just typical in Boston in general. Would I stay here again? Yes.

We rented a King bed suite. Smelled old and musty. Shower door stationary on side of shower head so you have to reach through freezing water or scalding hot water to turn the handle. Housekeeping only cleans on request and you have the schedule the day before by 11pm. There was no free bottled water. We had to use the $7 Evian water they provided. I gave an extra star because it has a fridge (although a barely cold one), microwave, & safe. The room was also spacious (living room separated from bedroom). Carpet felt and looked dirty like it needed deep steam cleaning or shampooing. Limited toiletries given - no body lotion. We stayed 2 nights (supposed to be 7) and checked out to stay elsewhere.

My wife and I stayed ther from 9/28 to 10/1/23. The hotel had nice amenities bith in our room and the hotel itself. I particularly enjoyed the 24/7 fitness room. The rooms were well maintained. The shuttle seevice included the airport, rental station and T station. The only cons were (a) the receptionist was a little unwelcoming and (b) the morning free breakfast area was very messy as people went through.

I am writing to provide information about this hotel that may not be available on their website. Overall, the hotel experience could have been much better. I stayed at this hotel between Aug 29th and Sept 1, 2022. Regretfully, the hotel serves its best purpose as being close to the airport. During a phone call to the front desk when I arrived at airport was helpful by clearly informing me where to go in the airport to get their shuttle to the hotel, even after 10 PM. I agree with other guest reviews that the hotel is quiet, no airplane noise (at least on 10th floor) and limited guest noise. Now, the breakfast was nice, but the eggs appeared to be an artificial mix and were cool (temperature). The bacon was not warm either. The sausage was bland and lacked flavor of real sausage. The "manager's" reception, so typical of Embassy Suites did not serve alcohol, but instead each guest was forced to use the bar. The bar was ok, but $18 for barely 5 ounces of Justin Cab Sauvignon? This is a bit extreme. And what really hurts, I was told that we cannot ask the bartender to open our own wine because of Massachusetts Law (possibly due to the proximity to the airport??). Technically I guess we are not allowed to bring our own alcohol into the hotel?? I recommended to my event planner that we are NOT staying at this hotel next year. Because of the location of the airport, the local restaurants and not 4-star or even three star.

If I could no stars I would! I paid almost 300 and was only able to get 2 hours of sleep due to nosies in the room and hallway! The room was stuffy and hot, the HVAC sounded like a diesel engine! The toilet ran all night long! We could hear the room beside us! We used to go many times a year we won't be doing that again!

Multiple problems with this hotel. The food was disgusting with what tasted like powdered eggs and very greasy bacon. The "fresh fruit " looked, felt and tasted a week old. The ac unit in our room was loud and kept us up. When our bathroom door was shut our room was hot and when we opened it we had to listen to a continuously running toilet. I will not be staying here again! For rates ranging from 250-500 per night it's not worth it! Stay away.

I will definitely stay here if I ever get the chance to visit Boston again. I was originally worried about the distance from the hotel to the city, but the location of this hotel ended up being perfect. It only takes a five minute walk through an adorable park to get to the subway/bus station, and rides to the city are cheap. The room was gorgeous and it was really nice having 2 rooms (one king and a sofa bed). Everything was clean and our room was premium so it was stocked with snacks each day. The hotel price also includes free airport shuttle transportation, buffet breakfast and evening reception. This was a huge money saver for us, and the food was good. Excellent stay!

We chose this hotel for it's closeness to the Logan airport rental car station. And what a great choice it was! It's actually walking distance from the rental cars at the airport, but still quiet at night as close to airport as it is. The suite was very clean and nicely appointed. The extra space of the suite was amazing. And the bed was one of the best we've had in a hotel or B&B. The breakfasts are very nice with many selections (including fresh omelets). Every evening they have a Manager's hour in the restaurant area. It includes many tasty snacks and beverages. The restaurant area is beautiful and comfortable for breakfast (although a bit pricey for a meal). And if you're in need of assistance, you'll be lucky if Chloe is at the front desk...she's amazing!

I wanted to write about a great experience I had at the Embassy Suites. I forgot a pair of headphones in the room and didn't notice until a couple of days later. When I reached out to the hotel to see if they had them they connected me to housekeeping, they called me back and confirmed they had them and since I live local they left them at the front desk so I could pick them up. I appreciate the honesty of the hotel. I have stayed at this hotel numerous times and this makes my decision to chose this hotel easier.

Staff acted like I was an inconvenience to be staying there. Skip it. Comfortable but customer service needs help.

Bad service no managers available even when the Hilton Diamond concierge is trying to get a hold of them on the phone no contact and no call back!

Stayed here during thanksgiving Not much to like Highlight Breakfast buffet is as good as any embassy Staff is friendly Lowlights Managers reception is alcohol free Parking is $55 a night ...seriously??? Bar prices are insane 2 well drinks $20??? Room had bugs ...yuchhh

I was put on that Hilton place by Delta because the airplane broke down, but this experience is another (terrible) story. Checkin took more than one hour, because the reception desk only had two employees. On the next day I went to the restaurant, I was ignored by the service. After half an hour I managed to get a menu, where I ordered a chicken sandwich along with a beer. The chicken sandwich arrived after 20 minutes, however without any cutlery or ketchup. I ordered the same which arrived like 5 minutes later and the drink was still missing. Service is super slow and not responsive. In the Morning it was impossible to sleep because the cleaning ladies chatted the whole time on the floor. Probably the worst visit that I had in a hotel. The only thing that was working was to ask me when my flight is going out, to make sure that they can charge Delta for another night. Until now I was thinking that the brand Hilton has a good reputation. Never ever again!

Being a Diamond member one of the worst hospitality Hilton hotels ever. No one knows what they are doing, can't order food from hostess desk or bar. Joke!!!

Embassy Suites is a great place to stay with access to Boston Harbor, Boston Downtown and super close to Logan Airport. Rooms are comfortable, and quite spacious. Rooms have separate bedroom area for the bed. Shuttle service available to and from Logan Airport. Car rental center is close enough to walk to the hotel. Amenities: Breakfast - omelette bar available, along with buffet style scrambled eggs, potatoes, sausage and bacon. They also have donuts, bagels, toast and cereals. Juice dispenser has grapefruit, orange, apple and cranberry. Dinner appetizer - cheese platter, vegetable platter, crackers, chips, and salsa. Sometimes has the cheesy buffalo chicken dip.

I almost never write a review, especially not a bad one, but I figure I should warn people. The hotel was nice, but the restaurant ruined me. The food tastes decent at dinner (I had the clam chowder and crispy brussel sprouts), but after a couple hours I was horribly sick. I'm not sure which one did it, which is why I list both, but whom I shared them with also got terribly sick for days so I know the food was the culprit. I'm not sure if they left it out too long or what but I'd like to spare whoever comes after us.

Everything here is just right. 8th floor room with all my favorite amenities. Nice 2 room suite. Is pretty close to our N126M parked at Signature Flight Support, and good access to downtown area. I would stay again.

The hotel was clean, I'll give it that. But it is expensive and then they nickel and dime you on top of that. I went to a conference here for children's musicians. We don't make a lot of money, yet they charged us like we were corporate. You have to pay $25 per day for parking. The bar is really expensive. One beer was $11. They serve coffee only until 10am and then you have to pay for it, at the Starbucks in the hotel. Be careful of booking unless you know you wont have any changes, as they dont do refunds, even if you ask more than 24 hours in advance. Also note that rooms 821 and 921 (all the 21's?) are connected to another room, so you will hear everything from the other room, even though the room is over $200 per night. There is also a weird and constant, low hum that makes you feel like you are on a giant ferry. The hotel uses a TON of plastic. All water is served in throw away plastic bottles. If you want to pour it, you can pour it into a throw away plastic cup that they provide. On the last day of the conference, everyone is offered plastic clam shell boxes instead of plates, even if you are planning to eat there and not take it out. Later, they put charges on my credit card for $80 even though I left the room spotless and did not take anything, not even their $11 plastic bottle of Evian water. I have now spent about an hour on the phone trying to correct the charges, but they send me on the runaround. They have corporate offices everywhere, and no one knows anything. I will most certainly not book here again.

The good: very close to the airport and worked well our travel plans- one parent flew in at night and the other flew out in the am. Breakfast was very yummy. The shocking: parking was $51 per night. Oh well. Traveling=Throwing money away.