Embassy Suites by Hilton Boston at Logan Airport

This location offers a beautiful view of the city, the rooms are clean and spacious, and the staff has been wonderful. The breakfast is delicious with made to order omelets, fruit, waffles, bacon, sausage and other items. And it is close enough that a short walk through the park and you can catch a train or bus to wherever you need to go. Definitely look forward to staying here again. The only negative experience we had was having a rep try to sell us on additional stays every single day.

First night of our tour was here. The hotel provided a free shuttle from the airport, which we appreciated after a late arrival. We stayed two nights. We liked the larger suite room and the generous free breakfast. There is a Happy Hour snack service and then dinner is at the Porter Bar and Grill. There is a indoor pool and an exercise center, and the hotel is pet friendly. Valet parking is available.

We've stayed at the Embassy Suites Logan Airport multiple times, most recently for two one-night stays during Thanksgiving travel. While I would not recommend the hotel for tourists visiting Boston, it is a good option if you want to be near the airport, offering a direct shuttle to Logan and a two-block walk to the car rental facility.|The hotel is typical of Embassy Suites, though the rooms and corridors feel a bit dated. Rooms are slightly smaller than other ES, but still provide a separate bedroom and living area. We stayed on the 10th floor both times (I believe the Rooms 1025 and 1027) and had decent city views. The complimentary breakfast offered a good variety to meet everyone’s tastes. We also tried the hotel restaurant for dinner. Food quality was inconsistent—the burger was good, but the salad wasn't particularly fresh.||One minor issue: when we arrived near midnight on our first stay, we called for the shuttle and asked about any food options at the hotel. The representative told us everything was closed with no food available at the hotel and suggested we order GrubHub. We ordered on the shuttle, but upon arrival, discovered a refrigerator at the front desk with sandwiches and salads. While the hotel restaurant was closed, a bit better communication would have saved us a 30-minute wait for delivered food.||Despite this hiccup, we'll definitely return when we need a convenient airport hotel.

I really like the hotel! Walking distance from rental car drop off. Free shuttle to airport and nice size rooms. Only downside is the evening reception is different others, they serve light apps and non alcoholic drinks instead of the free bar drinks that most embassy hotels do. Still not a deal breaker though so give them a try

My overall stay was fine. The room was spacious,clean and up to date. The staff though is not very enthusiastic. One particular valet staff was wonderful. The late night valet guy not so much. Breakfast was not bad for being included. I would stay again for convenience of the car rental place next door.

Very easy spot and surprisingly quiet with lots of rooms in Boston. Super close to the airport. There are also walkable places to eat from here but can be difficult to get to given all of the overpasses for the airport. They have a free, first come first serve, shuttle to and from the airport, with very pleasant staff helping you with your luggage. So please tip them.

Hotel is really close with 24 hour shuttle service. Unfortunately it's valet parking only which is 65.00 I did meet Sonal who was super kind and I did end up taking her up on the offer. Not because I was super excited about the offer but because she was so excited and professional. Great job Sonal!!!!

Have used this hotel many of times and was disappointed this year. They changed the breakfast time for closing at 9:30. My guess is to supplement the Starbucks cafe. My kids did not get to breakfast in time and we were not going to pay $8 for cup of coffee. The staff was very short when we asked for a cup of coffee at 9:35. You can tell they have been hearing a lot of complaints about this. I don’t blame them as they are the messenger. I blame the management who some how think this is considered hospitality.

Tl/dr: wouldn't stay here again. Pros: spacious room, comfy beds, functioning HVAC. Cons: restaurant was closed for lunch, no cell service (Verizon) + having to wait in line at the front desk to get guest login info for lobby, poor water pressure, very thin blanket on the bed, for reasons I don't understand- the shuttle doesn't park in front of the hotel so you have no idea when it's actually leaving. Someone seriously needs to explain this to me. Almost missed mine while just sitting in the lobby because I didn't realize that the driver wouldn't make an announcement ... Also this location is some Bermuda triangle for uber. Had 3 drivers get seriously lost and eventually cancel on me the one time I tried leaving during my 1 night stay.

As it is very convenient because you're minutes away from the airport and car rental. I was a bit disappointed in the staff. Hospitality needs help at this location. The person helping us at the counter to check in was very disrespectful and even rolled her eyes at me twice because I wasn't ready with my credit card and had to ask my husband for it who was outside. She was very impatient. We arrived at 10am from an early morning flight and I was tired. We got to the cafe and they didn't have food items that were on their menu but the person again behind the counter couldn't really recommend another place close by for us to get something to eat. The next day during breakfast, there were huge flies in the food at the breakfast buffet area. Thankfully the bed was comfortable but the pillows and sofa bed needs upgrades.

We spent our first night here as part of our organized New England fall foliage motor coach tour. We came in on the red eye. Caught the 24 hotel shuttle by gate B116 at terminal B at Boston Logan. We arrived at the hotel around 9am. Stored our luggage with the bellhop. And the front desk allowed us to eat at the breakfast buffet. After breakfast we asked how we needed to get to Seaport by public transit. Said to cut through the park and the soccer field to the Airport station. It took us less than 10 minutes on foot to get to Airport station. We also returned back to Embassy Suites using the public transit system. We formally checked in at the front desk. Retrieved our luggage from the bellhop. We timed it so we could take advantage of the complimentary evening reception offered at Embassy Suites. Crackers and cheese with some cold cuts, tricolor tortilla chips, carrots, and juice and fountain sodas. The only thing that could be improved - more seating in the dining area. Most tables had reserved designated for hotel guests who planned to eat dinner. The rest of us had to scramble to find suitable tables. There's a Starbucks located in the hotel lobby in addition to a restaurant and bar.

Picked this hotel because of the shuttle that picks you up and takes you to the airport. The hotel said the van was on the way to pick us up and after 25 minutes we walked. The hotel walls were incredibly thin, we heard our neighbors and everyone in the hall. The bed was uncomfortable and sheets were scratchy. I think the only good thing was that breakfast opened on time. Don't recommend this hotel.

Great bed with soft sheets and comfortable pillow. The rooms were well appointed. Sadly we couldn't take advantage of the cooked to order breakfast or the cocktail hour. I would stay at this hotel again.

60 dollars a day for valet parking and thats all they offer , they have no on-site parking what a SCAM. Will never book hear again, yeah your close the airport but thats about it

WORST EXPERIENCE EVER. Could not even Check into my room. There was an issue with booking my suite with my family. I don't want to put full blame on the hotel for the booking because it could have been a miscommunication. But the manager DIDNT EVEN TRY to accommodate us. I drove 6+ hours & based my whole trip on this room for its location, shuttle service, access to public transportation, safety & suite space. The manager was rude, wasn't helpful, cold, dry, stand off ish, I could go on & on. He didn't need to give us a free stay but some respect & guidance would have been nice. I travel often & it's honestly just so disappointing & really ruined the beginning of our trip. I hate being this type of person writing reviews but it was unacceptable. The LEAST you could do is have a nice attitude & a fake smile if you're not going to help. This was on 11/6 around 5 PM. & it was absolutely THE MANAGER (male) that was on shift. Also had multiple phone calls with this location all day of 11/6 confirming reservations/ asking questions. She (front desk) couldn't get me off the phone quick enough & was rude & short with the calls. It's scary enough traveling as a woman (with kids) to a new city. All I care about at the end of the day is my safety & my family's safety. Which is what a based this trip on. Ending up needing to book a completely new hotel with new accommodations (transportation, a room with enough space, travel, etc) was the last thing I wanted to do after a long drive. Put your money at a hotel where staff actually care about their customers & provide exceptional service.

Best Hotel I've stayed in years. Right at the airport. Staff is amazing. I highly recommend the restaurant, we had dinner and breakfast. Delicious! Highly recommend if you are flying out of Logan. Handicap accessible room was perfect.

I heart embassy Suites! I can't be swayed. I love how spacious their lobby/first floor area is. Always welcoming. I love that they host daily complimentary hours. I love the continental breakfast (especially the omelet station!) I love having a separate room and living room. The Boston embassy had all these things. The complimentary hour here did not include drinks (apparently a Mass. law.) But we took in their free cheese, bologna, nuts and quiche! Of course I had my ham and cheese omelet for breakfast! This location has a Starbucks inside. It was a smaller suite than other locations but it's a big city- I get it. It was modern and felt 'newer' than other Embassies we have recently stayed at. Even though I booked through Expedia, they offered to connect my Hilton Honors membership to my stay and at checkout they offered me an additional 250 points! They had a hot tub and a pool. I can share the pool was not really heated (and it's January!) I found it cold and was not able to fully enjoy the pool with my kids. Only other thing, the bartender gave my husband a nasty attitude. He looked like a cranky old guy. Just an FYI- valet is $60 with no self parking and really no place to park around here. Overall for the price we paid, this was a higher level hotel stay.

A run down Hilton property, with probably the worst transportation to and from the airport that I've ever seen! The habitually have no driver for the morning runs to the airport, leaving you on your own to UBER or LYFT over to the terminal defeating the purpose and expense of staying at the airport!

When you book a "suites" hotel, you expect a suite, not a rectangular 'motel 6' size room, yet that is what happened to us. This was a HUGE letdown. It turns out, there is one room on every floor of this hotel that is like a storage closet instead of a suite. When I asked the front desk why we were booked into that one small room when there were clearly many vacant rooms in the hotel, the clerk said "You must have booked through the Hilton Honers" site, which was probably true... but, WHAT? We felt mistreated and almost humiliated. Why Hilton? To prove I'm not one-sided, the breakfast was very good, the hotel shuttle tracker link worked great, and the location with walkable access to the rental car center and blue line transit is perfect. But c'mon Embassy Suites and Hilton, use those tiny rooms on each floor as a storage closet for your service staff. I don't recommend anyone booking this hotel given the chance you will be booked into a storage closet. A suite, is supposed to be a suite!

Everything was lovely except for the power went off twice, once on the elevator which was very scary. I would still stay again because the service was unmatched.

Nothing major wrong with hotel, just dated and well worn. In need of a major refresh. Hotel was clean, had great staff, and is close to airport, but just not up to standard expected from a Hilton property.

Ok, it's hard to say how I feel about here. The rooms are nice, comfortable bed, a suite so spacious. The normal kitchenette items - coffee maker, sink, mini fridge, microwave. The bathroom is big, and toiletries are included in the shower. However, the shower pressure is weak cause the thing you pull to switch from tub to shower is messed up, so you get a shower head and tub. The stopper was broken as well. Minor deficiencies, though, nothing that would ruin your stay. It's very clean. Now the noise. I know they aren't the cause of it, but man, the guests here have no consideration. I get it's an airport hotel so they come and go at all hours but there should be a noise policy in effect for certain hours. Cause door slams and hallway chatting at volume 10 is crazy. They have free breakfast and it's so good

The restaurant is fairly pricey but it was good quality, portions are large... due have vegan and vegetarian options.

We chose this hotel mainly for its location across the street from Car Rental Center. We drove from Vermont and returned our rental car and walked across the street to the Embassy Suites. It was an easy and safe walk in an area with very little traffic. It is also an easy place for pickup and drop off. The 24-hour shuttle dropped us off at our terminal in under 10 minutes. Our room was quiet, clean, and comfortable. The bathroom was a bit dated and a towel bar would have been nice. The HVAC was noisy when it turned on in the middle of the night. The breakfast area was clean with a good selection and we didn't have trouble finding a seat. The coffee came from a pre-made carton and wasn't very good, but there was a coffee bar that sold better coffee. We ate in the bar one evening, and the pork sliders were good.

Five of us do a girls trip every year, this year Boston. The only negative thing I can say about the hotel is they definitely need to get different pullout sofas, the mattress part of it. Four of girls take the two beds, and one the sofa sleeper. It's comfortable to SIT on, but the sleeper part is HORRIBLE!!!!!! Its literally springs with a thin cover around it. You felt like you were going to fall through. We were in room 540. To make it usable, I put all the couch cushions on top of the sleeper and slept on top of the cushions to make it workable. The room itself was nice. The breakfast was good. I would suggest if you want a bottle of soda in your room to purchase it before you come back to the hotel as their soda is $7 a bottle by front desk. We had to ask for more washcloths right away as there was only two in the room. Not a big deal but just check it out when you get to your room right away so you're not surprised that you might not have enough. Make sure and go to Mike's pastries for your dessert and around the corner we went to an Italian place that was highly recommended by locals called.Pagluicias ( not sure on spelling ) very good. At Quincy market got a slice of pizza at Regina's, delicious! We Ubered everywhere. Only negative here at hotel would be the sofa sleeper, the mattress part.

Stayed here with my family on a recent trip through Boston. When we checked in to our room the toilet did not flush so we called the front desk and they said they would send a "technician" to fix the problem. We waited 30 minutes and no one showed up to fix the issue so decided to go out to have dinner and find a working toilet. We returned later that evening and the problem was still not fixed. We called again and waited for someone to come fix the toilet. By this time its almost 10pm and both of my children are falling asleep AND PEOPLE NEED TO USE THE TOILET. Finally after another 20 minutes waiting for someone to come fix the toilet I walked down to front desk and they told me they were still trying to get in touch with the "technician" who could fix our toilet. I told them this was ridiculous to pay for a hotel room with a broken toilet and we needed to switch rooms. They had no rooms available on the same floor so we had to move our sleeping children and all of our luggage down the elevator to another floor at 11pm. I asked to speak with a manager for a partial refund for spending 5 hours with a broken toilet and they gave me a phone number for the front office manager Keila Garcia (I hope you are reading this Keila) who I called and left a message for and she never called me back. I have no plans of staying at this hotel ever again.

Long wait for shuttle on arrival. Hilton is better you can walk. Room smelled like wet dog.. Staff in restaurant were really very nice and kind. Had a nice meal. Overnight desk staff were indifferent.

Nice room, great shuttle, good free breakfast. We had a flight issue and this hotel was close and convenient to get some rest and recharge for our next day flight

Generic customer service. Due to covid, room service is only in effect if requested. Breakfast is pretty bad. Everyday is the exact same: omelet, powdered eggs, sausage, bacon, Greek yogurt, pancakes, bananas, oatmeal, cheerio, coffee, juice, no pastries, no fruit variety. Snack time is better: cookies, tater tots, trail mix, charcuterie, marshmallows. Dinner: overpriced but surprisingly not bad. The fish filet fry was best. This place definitely knows how to fry things. Everything else is ok, average American diner food.

Room cleanliness and overall amenities was a solid 4 stars. Clean shower and linens, decent toiletries, decent coffee. I found an extra blanket in the coffee table/desk area, but it smelled and it obviously hadn't been washed. Unsure if this is provided by the hotel, or if a traveler left it on accident. Kind of grossed out either way. There's where things fell apart. Cluster F does not even begin to describe the awful communication at this hotel. I called the front desk for shuttle service after I collected my luggage at the airport, and first waited over 6 minutes on hold before randomly getting disconnected. No problem because hey, maybe TMobile. I call again and get hung up on. I call a third time and someone's voice crackles over the phone, then puts me on hold. Then takes me off hold to ask me to hold. 3 minutes later she tells me to wait by a door number, and that she'll send the shuttle. Cool cool cool. I wait while TWO ENTIRE FLIGHTS gather their luggage and make their merry way off from Boston Logan. 20 minutes later I call again because their tracking app shows that the shuttle hasn't moved. I call for a 4th time and someone *maybe* answers? But there's no sound so I get disconnected (which is obviously them hanging up on me). I call 5th time, and the guy is really nice this time and says he'll re-call the shuttle.  I finally get to my hotel room, and decide on ordering room service. I've been flying all day and the last thing I want is to go back out. There's a QR code by the phone which leads me to a in-room dining menu. Perfect! Or so I thought; the menu doesn't load. I call room service anyway, and I tell them the menu doesn't work from the QR code link. He tells me to look for the green QR code by the coffee machine. That's a weird place to put an updated QR code, but hey, that's cool. I go look at the coffee machine. NO QR code! I'm looking all over their little table, inspecting the coffee machine like I'm Inspector Gadget, but I fail. Maybe I'm tired, it's been a long day. I call back and tell them hey man there's no QR code by the coffee machine. His voice barely crackles over the phone and I hear something about "the middle". The middle of WHAT? A few frustrating static lines exchanged later, I figured it out.  Y'all, guess where this updated QR code was located? ON THE DRESSING MIRROR. What brilliance is that? I can scan for an in-room dining menu all while looking to see how chunky I am, or should be, or shouldn't be. It's like preventative dieting. Genius. I can say, "omg, maybe I should order a salad instead of that delicious chicken alfredo because look at this love handle." I'm in no way upset at the poor employees. They're probably overworked and understaffed, and likely why they were kind of rude in general. I guess that's the Boston way of being dcks. Embassy Suites just doesn't seem to have great communication, which makes for a mediocre experience at  best.

Appears that this hotel has been modernized as room was comfortable. However, staff members are not very hospitable. Took three attempts over the span of 3.5 hours (2 calls and one visit to the front desk) to obtain extra towels for our family. On our third attempt, we were finally told that hotel was short-handed and that towels would be brought when someone was available. At check-in, we inquired about the 24 hour airport shuttle and were asked to call the desk 15-20 minutes before desired departure. We called this morning at 4:25am to request a shuttle and were told to come to lobby asap if we wanted to leave in 20 minutes. Loud music was played until 1am which made sleeping before our early flight quite a challenge. Although hotel is very convenient to the airport, we won't be returning.

I thought this hotel was pretty nice! I had some great French fries in the bar area, and I loved the view from my room. We pulled up to check in and the employee out front suggested we go ahead and return our rental car (it was a Sunday night) to avoid any craziness in the morning. They gave us a phone number to call once we'd dropped our car off so we could have a shuttle come pick us up. That was super convenient, and it really did save us time in the morning before our early flight. The only downside was that we had to walk a pretty long way down several hallways (almost a rectangle of hallways) from the elevator to our room, so if you're trying to tote a bunch of luggage or are wearing uncomfortable footwear, you might want to be prepared.

The hotel is nice! Don't mind to come back here again, if I need to be close to the airport. We were given a suite. -- It has a living room with two couches, and the separate room has our two beds. And bathroom is spacious! The shower felt amazing -- love the water pressure coming from the shower head, and the shampoo, conditioner, and shower gel were labeled, so I know which is which. Overall, I highly recommend it! -- Affordable and very close to the airport. No need to wake up early in order to get to the airport, when it's just right there.

Idk why the ratings are low but my experience was amazing. The staff is friendly and the rooms are clean... gym is decent size indoor pool and jacuzzi is a plus...morning breakfast is filling. Convenient because it is so close to airport too!

If you're checked in to room 721- please ask the front desk if they can put you in a different room, otherwise be prepared to be woke up constantly by a very annoying noise almost 90 decibels right by your headboard. Noises exceeding 70 dB is considered disturbing. I got woken up 4am in the morning and called the front desk and they sent someone up to check things out but they said they were just a driver and couldn't figure anything out. I would never ever come back to this hotel and am very disappointed by how the front desk handled the situation.

For the past 10 years it's been an annual tradition to come here for the Boston Marathon. Pro tip--book it a year in advance and dodge the price gouging that happens during Marathon Monday! I thoroughly enjoy their accommodations. Extremely close to the airport, well staffed and clean. It has a warm pool, hot jacuzzi and stellar fitness center. Every day they offer a 'happy hour' compilation of snacks around 5pm. It is complimentary and wonderful. There is a restaurant that is over priced and rather slow in service, but there nonetheless. All around I like this location and it's provisions. Oh, one last bit of info...they send a sales rep around at meal times to try and sell timeshares. Don't engage! Bon voyage!

This was really great as a location with such close proximity to the airport. The shuttle brings you to and from free of charge, you just have to call and tell them where you are. It's weird they don't have any signage at the airport for embassy? When I got there the front desk was efficient but my favorite time there was at the bar. If you would have asked me if I was going to sit a hotel bar for hours and actually have great conversation I would have never guessed that was how my night was going to go. The bartender Tina was so pleasant and actually happy to serve people. Which is a nice change because when you travel a lot it feels like people are annoyed with their job and don't see you as a person. You could tell she really loves what she does, and her cocktails are delicious. Although they don't have big rocks for their old fashions. The food was okay, but for the price range I was definitely expecting more of a presentation. I stay at a lot of Hilton's and their food is usually well presented. I got the baked cod and it wasn't baked long enough so they had to re-do it, but I do wish I ordered something else. My room was clean, and I visited the pool which was nice and open late till 10:30! Awesome place to stay and will definitely be back!

Worst hotel experience I have had in years. I spend over 100 nights in hotels per year. I called for Theo airport shuttle at 1:01. I was told 10 minutes and it came at 1:38 so 37 minutes later. I checked in on line through the Hilton App. When I get to the front desk they say they have my reservation and see I checked in but they cannot get the computer to issue me a key. Time for Hilton tech support. It takes 30 minutes for the front desk to get tech support on the phone. I have not even gotten a key or been to the room yet. What a cluster f

The room was very quiet and clean; great customer service, and food was spot on. The location was perfect for flights, car rental, and catching the airport shuttle.

For the good, Renalda, the ambassador is the best, breakfast was awesome, check-in with Scarla was great and Door Dash delivers quickly. The one bedroom suite was super amazing, spacious bathrooms, living room and dining area with a kitchen sink, fridge and micro. Plenty of drawers and a huge wall mounted TV in the living room. For the bad and the ugly: horrible hotel manager, deceitful, untrustworthy and dishonest housekeeping staff. This was my very first time in Boston and this was the impression I was left with. I will never return to this property. I was accused of opening an $8 bottle of water in the room when I did not. I purchased 2 one liters of Poland springs from Walgreens via Door Dash along with other snacks. I'm smart enough not to pay $8 for a 16oz bottle of Evian. Heck, I don't even drink that brand. Apparently the housekeeping staff reported that we opened the water and that was simply not true. I'd like to think they reported the wrong room but the rude manager said the housekeeping manager confirmed it was my room, which means she's a liar. Had I not received purchase alerts from my Chase Freedom credit card, I wouldn't have known about this charge. To add insult to injury, your very crude and disrespectful manager's attitude towards me was disgusting. Although I was going to dispute the charge on my credit card, I decided to file a complaint against him because the manner by which he spoke to us and the accusations launched against us. I'm a Hilton Honors member and have lodged at several hotels across this country and I've never had this problem before. Aside from being accused as a liar and thief, the rest of the stay was great. We purchased a $700 vacation package through their Grand Vacations promotion with Renalda, She was exceptional and should be the hotel manager and not the ambassador. She walked around and greeted everyone unlike the "manager" who was more interested in feeding his face. I'm woefully disappointed in the treatment I received by housekeeping and management. I will not be returning to this property when visiting the area again.

24 hour airport shuttle, airport screen for flight times and comfortable rooms and beds. Friendly staff!

First time in Boston started with a horribly difficult check-in here at the Embassy Suites. What should have taken 5 minutes, took 15. Now I'm sitting here at breakfast. When we came down it was quite literally a mess. There was no oatmeal, fruit was gone and remnants were seemingly flung around. I had some cold eggs while my wife had cold pancakes. They say they have an espresso bar...ummmm no. They don't even have creamer to go with the crappy coffee. Maybe this is that cofefe people were talking about? We'll the rest of Boston is bound to be a step up by comparison!

A huge thank you to Susan for all of your help! Will always appreciate your kindness!

Do not recommend. I booked a one bedroom king suite and the room itself was nice, and clean. The laundry room is tiny. The good at the restaurant was okay for dinner. The waitress was nice. They don't tell you ANYWHERE when you book that there is mandatory $60 valet parking. So when you get there and find out, it's too late to cancel and you're stuck. I did not plan for that expense and was a considerable setback after my trip. Obviously by the time I actually check in I am extremely upset about this surprise expense. Instead of getting good customer service to resolve the issue, some skinny blond bimbo with a botched haircut starts threatening me. Amazing customer service. I wish I got her name. Beware and steer clear of this one. When I wake up at 430am to catch my flight I see the valet actually charged me $70 NOT $60. I feel completely scammed at this point. Why not be honest about the fee?? Sketchy. I go outside to check out 10 minutes after waking up so obviously pretty groggy and there's a big black man at the front. He tries rushing me out the door to the airline shuttle. I tell him I have valet and start very OBVIOUSLY looking for my ticket in my pocket. The second I say valet, another big black man comes out of NOWHERE approaching me. The front desk guy is asking me repeatedly and very condescending if I'm okay over and over and over again. As a small white woman traveling alone, I'm very uncomfortable at this point. It's obvious this guy is implying I'm on drugs. If you don't know the difference between someone tired and someone on drugs you shouldn't work in hospitality or maybe not the overnight shift. I was threatened, lied to, enclosed on, insulted, judged, scammed. I did not feel safe when I was alone in any public place here. Please stay anywhere else, this was the worst hotel experience I've ever had in my life.

I stayed at this hotel during my first trip to Boston. I was pleasantly surprised. With the hotel being super close to the airport I thought it would be noisy but it was quite comfortable and quiet. The staff was really cool and attentive. The hotel was clean. And the room was spacious, clean and comfortable. The breakfast is the typical Embassy Suites breakfast but it was OK. The downside is there's no self parking and there's a very small space for valet drop off and pick up. And it's pretty pricey. Be prepared. I think that's just typical in Boston in general. Would I stay here again? Yes.

I will never stay here again, and here are the reasons why... - [ ] Even though my room was ready when I arrived at 12 noon, you still feel the need to Charge me $75 for an early check in $60 a day for parking Hot tub is closed at 10:30 breakfast closes at 10 o'clock and the restaurant doesn't open again until 5 o'clock check out is 11 as opposed to 12. When I told the girl at the checkout, all the reasons why I would never stay there again, and I'm going to give a terrible review. All she said was sorry.

location is great. breakfast is a fail. dosent change and very limited. "reception" is advertised on the in room tv with tempting apps only to find out that it's basically chips and salsa that is never refilled from one day to the next. o

I am not even staying at this Hotel yet I still experienced less then a star. My fiance and I are coming to Boston for my birthday and are staying at a Hilton hotel. Him and I happen to get on the wrong shuttle thinking it was for a different Hilton but almost immediately got off after we realized our mistake. We let the driver know we made a mistake and he then started to yell that I am "not smart" "stupid" and "lying" about getting on the wrong shuttle. I am not a very large female and have been mistaken for being 16-17 quite often. From everyone else's POV, this boy was yelling at a small girl for making a mistake. This was extremely unprofessional and I will not be recommending anyone I know to come here in the future. As someone who has been to Boston on multiple occasions, this was by far the worst way to start off my trip and I think your company to needs to learn how to train your employees on empathy and kindness when it comes to someone being nothing but kind. From this experience alone I will not be booking with Hilton from now on.

We rented a King bed suite. Smelled old and musty. Shower door stationary on side of shower head so you have to reach through freezing water or scalding hot water to turn the handle. Housekeeping only cleans on request and you have the schedule the day before by 11pm. There was no free bottled water. We had to use the $7 Evian water they provided. I gave an extra star because it has a fridge (although a barely cold one), microwave, & safe. The room was also spacious (living room separated from bedroom). Carpet felt and looked dirty like it needed deep steam cleaning or shampooing. Limited toiletries given - no body lotion. We stayed 2 nights (supposed to be 7) and checked out to stay elsewhere.

Pleasant helpful staff and lovely facility. We stayed here after a late flight and found it clean, comfortable efficient with a great bar and restaurant. Just what we needed after 10-hours of travel. Valet parking!

I will definitely stay here if I ever get the chance to visit Boston again. I was originally worried about the distance from the hotel to the city, but the location of this hotel ended up being perfect. It only takes a five minute walk through an adorable park to get to the subway/bus station, and rides to the city are cheap. The room was gorgeous and it was really nice having 2 rooms (one king and a sofa bed). Everything was clean and our room was premium so it was stocked with snacks each day. The hotel price also includes free airport shuttle transportation, buffet breakfast and evening reception. This was a huge money saver for us, and the food was good. Excellent stay!

My wife and I stayed ther from 9/28 to 10/1/23. The hotel had nice amenities bith in our room and the hotel itself. I particularly enjoyed the 24/7 fitness room. The rooms were well maintained. The shuttle seevice included the airport, rental station and T station. The only cons were (a) the receptionist was a little unwelcoming and (b) the morning free breakfast area was very messy as people went through.

I am writing to provide information about this hotel that may not be available on their website. Overall, the hotel experience could have been much better. I stayed at this hotel between Aug 29th and Sept 1, 2022. Regretfully, the hotel serves its best purpose as being close to the airport. During a phone call to the front desk when I arrived at airport was helpful by clearly informing me where to go in the airport to get their shuttle to the hotel, even after 10 PM. I agree with other guest reviews that the hotel is quiet, no airplane noise (at least on 10th floor) and limited guest noise. Now, the breakfast was nice, but the eggs appeared to be an artificial mix and were cool (temperature). The bacon was not warm either. The sausage was bland and lacked flavor of real sausage. The "manager's" reception, so typical of Embassy Suites did not serve alcohol, but instead each guest was forced to use the bar. The bar was ok, but $18 for barely 5 ounces of Justin Cab Sauvignon? This is a bit extreme. And what really hurts, I was told that we cannot ask the bartender to open our own wine because of Massachusetts Law (possibly due to the proximity to the airport??). Technically I guess we are not allowed to bring our own alcohol into the hotel?? I recommended to my event planner that we are NOT staying at this hotel next year. Because of the location of the airport, the local restaurants and not 4-star or even three star.

Stayed here during thanksgiving Not much to like Highlight Breakfast buffet is as good as any embassy Staff is friendly Lowlights Managers reception is alcohol free Parking is $55 a night ...seriously??? Bar prices are insane 2 well drinks $20??? Room had bugs ...yuchhh

I was put on that Hilton place by Delta because the airplane broke down, but this experience is another (terrible) story. Checkin took more than one hour, because the reception desk only had two employees. On the next day I went to the restaurant, I was ignored by the service. After half an hour I managed to get a menu, where I ordered a chicken sandwich along with a beer. The chicken sandwich arrived after 20 minutes, however without any cutlery or ketchup. I ordered the same which arrived like 5 minutes later and the drink was still missing. Service is super slow and not responsive. In the Morning it was impossible to sleep because the cleaning ladies chatted the whole time on the floor. Probably the worst visit that I had in a hotel. The only thing that was working was to ask me when my flight is going out, to make sure that they can charge Delta for another night. Until now I was thinking that the brand Hilton has a good reputation. Never ever again!

If I could no stars I would! I paid almost 300 and was only able to get 2 hours of sleep due to nosies in the room and hallway! The room was stuffy and hot, the HVAC sounded like a diesel engine! The toilet ran all night long! We could hear the room beside us! We used to go many times a year we won't be doing that again!

Multiple problems with this hotel. The food was disgusting with what tasted like powdered eggs and very greasy bacon. The "fresh fruit " looked, felt and tasted a week old. The ac unit in our room was loud and kept us up. When our bathroom door was shut our room was hot and when we opened it we had to listen to a continuously running toilet. I will not be staying here again! For rates ranging from 250-500 per night it's not worth it! Stay away.