Embassy Suites by Hilton Boston at Logan Airport

We had an excellent stay here. The suite was the perfect size for my family. The separate bedroom was a bonus. They were remodeling the lobby during our stay but it wasn't a bother. We enjoyed the hot breakfast, lobby bar and free airport shuttle. Soaking in the hot tub and having a drink at the bar was a perfect way to relax for the night. I would definitely recommend.

My family and I stayed here 6 nights for summer family vacation (we had never been to Boston). The restaurant at hotel is amazing (fish and chips will not disappoint), breakfast is always excellent at any embassy. If you want to walk a short distance there is also a good pizza place down the street. We walked every day to the T and one day to the rental cars. Our youngest lost his baby blanket in the laundry and the hotel staff did everything they could to find it (they found it). There is a park directly in front of the hotel for the kids to play at and the pool/hot tub in hotel is fun for kids as well. Can’t go wrong staying here. We are sad we have to leave.

This location needs a new GM! I wrote him and no reply. I am a big fan of Embassy Suites (ES) but this one strikes out. Why do I like ES. They are clean, have a great happy hour, and a superb cook to order (CTO) breakfast-but not this ES.|State law prohibits complimentary alcoholic beverages so it’s not ES’s fault they don’t offer them but they sure don’t advertise that on their website so be advised. The reception choices are the worst I’ve ever experienced. Oh, BTW, they are happy to sell you a glass of beer for about $20.|The topping came when I went down for the breakfast. I was told at check in the CTO breakfast starts at 6am. That was perfect since I had an early flight and needed to take the 6:30am shuttle. I got to the breakfast area and no CTO but was told it would be 5 minutes so I waited. At 6:30 I took the shuttle and there was nobody cooking. What disturbed me more was when I took the time to email the GM he didn’t even reply. No wonder his staff is dropping the ball. Worst ES to date!

We stayed four nights, and every single night we had to call the front desk at 11pm because the music from the hotel bar was keeping us from sleeping. Each time they acted surprised and were not helpful.||When I again lodged another complaint on our last night, I was told that “quiet hours” are between 12am-7am. That apparently includes the hotel itself making enough noise to keep guests awake. I should note that this was Sunday-Thursday, so during the week. During the week this hotel feels it’s imperative to blast loud bar music in the interior of an airport hotel. ||Nowhere are these supposed “quiet hours” stated or posted. Had I known I never would have booked this hotel for a family trip with a child, especially at these prices. I was offered no apologies or compensation. ||I’ve been a member of TripAdvisor since 2015 and this is my first review. That’s how unacceptable this situation is to me.||There are plenty of other hotels in the area- stay somewhere else.

We stayed at the Embassy Suites Boston Logan Sunday night, June 9th. The app told us our room was ready, so we checked in. In the room there was no luggage stand, an iron but no ironing board and, lo and behold, we were hit with an early check in fee. I ironed my shirt and when I went to unplug the iron, the electrical box popped out of the fixture. We went to speak with the staff about our issues and none of them would discuss any of it. None of the staff had name tags and they both refused to identify themselves. When I asked for the manager, I was informed the manager was not in yet and, the second time, not on site. I decided to eat the $75 and that was that. Breakfast was pretty good, though (hence the 2nd star). Today the survey came, so my first thought was to hit ‘em hard, but then I decided to call and guess what? The front desk “hospitality professional” refused to discuss my issues and shunted me to a voice mail. All-in-all, with the number of properties in Boston, wouldn’t you want to stay in one where the staff hasn’t extracted “hospitality” out of “hospitality industry?” Next time I’m in Boston, I will.

Pretty frustrated and disappointed at the lack of professionalism, as well as customer service displayed in my recent stay at this hotel. I would warn other Hilton Honors members that this hotel is not worth your loyalty to the Hilton Brand. I travel to Boston for work once a week, and have historically raved about the service, comfort, and location of this Hilton property. It was this location that inspired me to join Hilton honors, and I have been building my status ever since. In my recent visit, I was hit with an early check in fee that, while it might be a new policy - was not previously communicated in past visits. In addition, I observed, as well as experienced the front desk staff refuse to offer Hilton Honors members welcome waters - as well as other offerings previously offered for specific tiers of loyalty. Three of the 4 elevators appear to be broken, causing a pretty significant delay in attempting to move around the property. Finally, the lack of customer service displayed by the front staff within this visit - was so disappointing - it causes me to warn other travelers that this is not a property worth staying at, at this time. I will not be staying here in the future, and would encourage everyone to look at other properties - as well as consider switching hotel loyalty programs.

OMG, i live in San Diego, and this was a perfect place to stay on my return from 3 weeks in Europe with two cousins. I met my husband there to decompress and do laundry before visiting friends and family on the east coast. EXCEPT my luggage didn't show up! The hotel's shuttle service was awesome as I sorted that out. The hotel also supplied a toothbrush and toothpaste (the airline didn't). The breakfast was exceptional, anything you'd want.

Yes the hotel was clean, had a comfortable bed, and breakfast was fine. The real story is about the service I received here. Wish I could give 6 stars on service. On 3/27/2024 @ about 11:45a I made it to Boston Logan using the Embassy Suites shuttle service. It was fast and easy. However, upon checking my bags I realized I didn't have my wallet. I called the hotel and the person at the front desk (believe her name started with a J) worked with me. They had housekeeping secure my wallet in my room and they had the driver drop my wallet back at the airport. I think the whole process took 15 minutes. Everything was in it. AMAZING! All 3 deserve recognition. Hopefully the time and date stamp on this helps management to commend them. Can't tell you what a relief I feel. Thank you all.