Embassy Suites by Hilton New Orleans

Here is a polished Google review you can post: ⭐⭐⭐⭐⭐ I had an exceptional experience at this Embassy Suites New Orleans thanks to the outstanding customer service from the manager, Marvin, and the front desk agent, Aaron. There was an issue with our reservation through Hotels.com, and understandably I was very frustrated. However, Marvin and Aaron handled the situation with patience, professionalism, and genuine care. Marvin was especially great at keeping me calm while working quickly to resolve the problem, and both of them made sure everything was fixed in a timely manner. I have stayed at several Embassy Suites locations, but this one truly stood out because of the excellent customer service. Thank you, Marvin and Aaron, for your professionalism, kindness, and for helping us with a smile. Your dedication to great service made all the difference!

My stay at the Embassy Suites New Orleans during Mardi Gras was amazing. My Bacchus Suite was top tier for sure, it had plenty of space, the balcony had a great few of the parade and the housekeeping staff was awesome. The location was the greatest, it was close to everything, very easy to find. The front desk staff, Marvin, Nicholas and Aaron were phenomenal. They WORKED, and made sure everyone was accommodated on every level and they did it EFFORTLESSLY and efficiently. Thank you guys for making our stay here unforgettable!!!

Aaron at the front desk provided excellent service during my stay. He was very friendly, professional, and helpful from the moment I arrived. The check-in process was quick and smooth, and he made sure I had everything I needed. Great customer service and a great first impression of the hotel!

⭐️⭐️⭐️⭐️⭐️ I had an amazing stay at the Embassy Suites on Julia Street! The hotel was clean, comfortable, and in a perfect location—close to everything. But the highlight of my visit was Marvin at the front desk. He was friendly, professional, and went above and beyond to make sure my stay was perfect. You can tell he truly cares about guests and takes pride in his work. Marvin’s warm welcome set the tone for a great experience. Highly recommend this hotel and a big thank-you to Marvin for the exceptional service!

I’m so amused to read that this is a “four star” hotel. Nothing about this hotel is four stars. They need to update. Rooms are basic. Shower didn’t drain. Luke warm water one night to shower in. Breakfast not available when the 4000 volleyball kids that were around needed it early in the morning on a weekend. You would think with the entire hotel being full of them management would accommodate, but no. It’s perfectly fine to stay in, but please don’t consider it a four star hotel. It’s 2 to 3.

I want to start by saying that the service overall was great, and this makes writing this review really hard. Aaron was phenomenal, the kitchen staff were amazing, and every single person I interacted with provided great service. Everyone was kind, helpful, and welcoming.||||That’s why I hate that I can’t give this stay a full 5 stars—but I have to be honest.||||On Sunday morning, when we returned to the room, I noticed a small hair on the bathroom floor. I didn’t think much of it and assumed it could have been from housekeeping or just missed during cleaning.||||However, Monday morning before checkout, I went to eat with my kids and came back to finish getting ready. While brushing my hair with my own personal brush that I brought from home, I felt something on my neck. I pulled off a long, dark, curly hair. When I looked at my brush, there were two more strands of hair already in it.||||At first, I tried to give the benefit of the doubt. But after driving seven hours home and really thinking it through, it became clear that this could not have come from me or my children. I had worn a hat the entire trip due to the weather, my oldest confirmed he never touched my brush, and my younger children couldn’t have reached it. I had also washed and covered my hair before going to bed.||||The only possible explanation is that hair was already in my bed or on my belongings before I used the brush that morning. That is extremely unsettling.||||I did report this to the attendant when leaving, and I also called later to speak with a manager because the more I thought about it, the more uncomfortable I felt. While it may sound unlikely, there is simply no reasonable way someone else’s hair could have ended up in my personal brush unless cleanliness standards were not being followed properly.||||I truly hate to leave anything but a positive review because the staff were wonderful. But this experience made me feel extremely uncomfortable and honestly violated, and it took away from what would have otherwise been a great stay. I hope this is taken seriously and addressed so no one else has to experience this.

Marvin Harrison and Daetreal are the absolute best. They handled our room booking issue with class and professionalism. Very impressive hosts. Breakfast was great as well (made-to-order omlets). My only complaint would be the daily valet fees ($53). Other than that, we are enjoying our stay here.

Feels old, outdated. The hallways were poorly painted, elevators were all banged up, slow and banged up auto entrance doors, my en suite bathroom had damaged taps, the two piece washroom had NO mirror. Breakfast was gross. I tried it once. Worst hotel Breakfast I ever had. However the staff were helpful and friendly, valet service was great, room was refreshed on time daily except the two bottles of water. They kept missing that. Carpets in hallways looked disgusting. Lots of stains. Luggege carts need to be upgraded as they're all banged up. Good location. Decent price I guess. Very outdated and old. But the beds were comfortable

Ok the pro's: Wickedly friendly staff. I have nothing but great things to say about the staff here. Top notch - great job they need a raise. The water pressure in the shower was amazing. I enjoyed every shower. I appreciate that a lot. The master bed. Typically I don't sleep well in hotels but I slept like a baby every night. Complimentary bfast - steer away from the powdered eggs and head straight for the omelets they were wicked good. The cons: 50 bucks a day per car, just to park. Obviously not a big deal if you fly in because you can flat out walk to everything you want to do. But if you drive and stay in the city, then this is a ridiculous tax to pay. Not a fan. The room- it's dated, needs a refresh. The sink was broke. The chairs suck. And the pull out bed my kids slept on was broken. Towels are limited. The AC is loud and slow to cool the room down. The doors don't shut all the way, unless you pull on them. And the balcony is sketchy. So in all it could use some help. But not bad. The staff were the real stars of this show.

Nice hotel in NOLA. It's a little tired and dated, but fun! Great location. The rooms are clean. The A/C is a little slow. Not super cold. Nice welcome drinks and cocktails. For Diamond members they do recognize us. We were here for a work conference. I enjoyed it.

I've stayed at a few embassy suites, as I'm a HHonors Member. This property seemed run down, older, not as well kept, whatever. The check in was a breeze. I used the app and requested the electronic key and that went off without a hitch. As I walked right past the front desk, the lady stopped me to offer the free buffet and the manager reception coupons. No name. No room number request. I thought that was nice. The room was clean and cool as the air conditioning was running. But, it was tricky trying to keep the room comfortable. That AC unit got the place freezing. Upping the temperature a couple degrees seemed to let the room get warmer. Hard to maintain. The room also seemed dated though. The breakfastast and manager reception are always nice. But, I liked it better when they didn't pass out a coupon for entry and limited you to 2 drinks.

Was at this hotel for a conference. The rooms are older, but clean. The shower water pressure was awful and the temperature barely got hot. The catering team for the hotel ballrooms were friendly but the food was so bland. And in New Orleans which is a flavor capital!!!! I did appreciate how close it was to the convention center, canal street, shopping, restaurants and the French Quarter.

We stayed for the sugar-bowl 1/1-1/4 and weren't allowed to check in until 4pm. Okay no worries new year day. Came back at 430pm and was told the room we paid for a king suit wouldn't be available until the next day. They got us in a tiny room for the first nite. I tried to complain and they said oh we can give you $100 in Hilton points. I didn't want that we wanted the room we paid for. So the deal was come back 11am next day and we will get you in a king suite like you paid for. Went at 11am no suites available please come back at 12. Came back at 12 no king suites available please come back later. So we were held hostage by the hotel until after 130pm to get the room we paid for. Next time they should refund the first night or not overbook the suites. I won't be staying here again

This hotel is very old and out of date and nothing works in it properly. The AC is so loud you can't sleep at night. I would never recommend this place to no one and I would never stay at this place again. What a waste of a lot of money. if I couldn't given this place a zero, I would've done it.

Good- breakfast was yummy with a good variety. Location was great for us needing access to the convention center. Also close to Riverwalk. Meh- service was lacking. The front desk staff were not very friendly and seemed annoyed all the time. You have to keep up with tickets for the breakfast and happy hour. The shower was ridiculous. Trying to figure out how to get hot water and turn it off was dumb. And apparently it's multiple rooms. Our room was completely out of body wash when we arrived. Many of our group didn't have working air conditioning. They seemed annoyed to check bags for anyone.

A pretty nice hotel that I stay at for my conference in NOLA. It's very affordable and the room is clean. I was gone for most of the day because of all the meetings I had to go to but I was there after picking up dinner and staying in for the evening. It is a nice and quiet section of Central Business District. Still walking distance to the French Quarter and their shopping mall by the water. A pretty quick and easy drive from the airport to this hotel. I arrived pretty early so I sat down and worked in their common area until my room became available. I didn't make it to their free breakfast because it's NOLA and I want to make sure I take advantage of being a foodie while I'm out here. It's been about 8 years since I last came here with a friend. Still beautiful and lots of art. Overall, this is a clean and affordable place to stay at. Wouldn't mind staying here again if I have another conference to attend here.

Stayed here about two weeks ago for a convention. Room was very clean. Staff were very nice. They let us check in early with no charge. Free breakfast was nice. Two free drinks was a nice touch also. Cons.. ac didn't work at well. Thankfully it was nice weather. And our mini fridge wasn't very cold. Would stay again next year. Ohh pool was closed. On the corner some one posts up with their smoker on the street. Best cheeseburger I have ever had.

Name me another hotel better than Embassy Suites, I'll wait! With this affordable options for everyone and the happy hour with copper community cocktails and finger foods, it is the best place for a pre-cruise stay. This particular Embassy suite was beautifully decorated and the staff was very nice. The rooms were clean.

Our stay at the Embassy Suites on Julia Street was absolutely wonderful! The hotel is beautiful, comfortable, and perfectly located within walking distance of many great attractions, restaurants, and the Riverwalk. The staff went above and beyond to make our stay enjoyable -- everyone was friendly, professional, and welcoming. Our suite was spacious, spotless, and had all the amenities we needed for a relaxing visit. The complimentary breakfast was delicious, and the evening reception was a great touch. Special thanks to the fantastic team at the Julia Street Embassy Suites for making our trip to New Orleans truly memorable. Highly recommend staying here!

One star because there's nothing below that! This has been the absolute worst experience! We came back to this property after probably the best experience back in 2018 for our 10 year anniversary and my Wife's 1st trip to New Orleans. We have been Diamond members and loyal Hilton patrons for years. I even use my Hilton American Express Card for all travel related expenses. This experience was far different from before, starting with the Valet Bryant. My interaction with him was less than optimal in that I assume he was attempting to be humorous but he came off as disrespectful and presumptuous. Next I utilized the Hilton Honors app to do the advanced check in and requested an electronic key at 10:00 AM on the 28th 6 hours before check in. I often do this to avoid the bottle neck at the desk, but yet we had to wait in line at the counter for 20 minutes to check in-in person because the app showed my room was not ready 30 minutes past check in time. The electronic key was not available until after check-in, what's the point in pre-check-in? I was told that the app had not been working all day, ironic. We were assigned to room 1116 and after a day of travel we were ready to unpack and freshen up for dinner. The room was very nice except it was 78 degrees. We turned down the air and headed to dinner stopping at the front desk to report the issue so that it could be addressed while we were gone. Upon returning we were stopped at the desk and were told that the AC could not be fixed and we would have to move to another room. So we repacked our luggage and moved to the new room, 6th floor. Entering the room it also was very hot (79 degrees) again we turned the air down hoping that it would cool off but it did not. It would seem to me that if we were going to have to be moved that someone would have checked the AC before we moved? We called the desk to again report an issue with the AC (it's almost midnight at this point). We were told that an engineer would have to come look at the AC. Imagine the frustration in the very late hour and being told we would have to sit through an engineer workup. The engineer arrived checked the AC and again we were told that it couldn't be fixed, but offered us an oscillating fan. He explained that he would have to report his findings to the front desk and someone would be calling us. Around 1:00 am the front desk called and told us that we were going to have to move rooms again. Again we lugged our belongings to yet another room. This time we were moved to room 719 which is a very large nice suite. The AC in the bed room did not seem to be cooling (never got below 75) but was working in the main living area ( separate AC units). We turned the AC in the main living space down left the bedroom door opened turning on the circulation fan to allow the air to circulate through the bedroom. By then it was 1:30am we were absolutely exhausted and we just hoped that it would get better which it did not. We continued to just deal with the bedroom AC situation through Saturday the 29th because quite frankly the idea of lugging our things to a 4th room and being seen as just complainers (which we are not) was the lesser of the 2 evils. This morning 30 March (our departure day) I got up early to submit some paperwork for my job when attempting to log in to the WiFi I got an error message that I was not a registered guest and couldn't get access, beyond frustrating! We used points that we've earned over the years for this vacation which we don't do often and it's very frustrating and disappointing that those points were wasted on such an awful experience. We haven't had issues like this when not using points so could that be the issue? Spending money to earn points to use for a future stays seems great in theory, but what's the point in doing that if it elicits a substandard stay. I was waiting for the email that I receive after a stay to verbalize my disappointing experience but I am sharing this with you first well, because you asked. This location appears to have changed immensely since the last time we were there. Just like all of you we work hard so that when we are able to take a vacation to escape from the day to day we expect especially from our go to - Hilton that we will have a great experience. That didn't happen and there have been other stays recently where the expectations have not been met but nothing this bad. Maybe it's time to give other brands a chance I'm just at a loss. Except to say that I hope this saves someone the negative experience and draws attention to Hilton Corporate because management at the property was completely mismanaged.

Decent, reasonably priced hotel in the Warehouse District, walking distance to the CBD and French Quarter. We rented a two bedroom suite on the third floor. It was clean and comfortable. Each bedroom has a king bed and an attached bathroom. The living room had a table for four, a fridge, coffee maker, desk, couch and TV. The free breakfast buffet was better than most Embassy suites with made to order omelets, eggs, potatoes, bacon/sausage, fruit, cereal, pastries, pancakes, juice and a coffee bar. The evening reception lasts for an hour and a half and each guest gets two drink tickets per day. Drinks are boozy enough to be good and the bar is lively. There's a pool and fitness center as well. Location is good -- it's a little off the beaten path and quieter than the hotels closer to the quarters. It's across the street from the hop on hop off bus stop #17 and Emeril's restaurant across the street.one block from briquette restaurant and an 8 minute walk to Harrahs and Canal Street. Five minute walk to the Riverfront mall which has a food court, shops, massage, and a Cafe du Monde. If you're not into the buffet, it's only two blocks from Bittersweet Confectionery which offers a nice breakfast and excellent pastries and cakes. Staff was attentive and friendly.

The room was less clean than I would've liked when I checked in, but after the mid-stay cleaning I noticed it was cleaner than when I had checked in. Loved the free breakfast and appreciated that they had room service without an additional charge. The bed was comfortable and the view was great. The fitness center was decent, there was no one in there when I went, so even though it was a bit small it had everything I needed (even a peloton!). All the staff were exceptionally kind during my stay.

I stayed there in November and got food poisoning from their breakfast. All I asked is to be compensated for the clothes I had to buy at walmart and the cleaning supplies to clean my rental and they would not. They never called me back about my written complaint and I had to resort to the BBB and they still have not reimbursed me my $91 for the clothes I had to buy from throwing up and soiling myself do not eat or stay there. Also the first room they gave us had blood on the floor behind the toilet. We had to switch rooms.

What a fantastic stay. From the staff at the made to order breakfast to our awesome suite. Loved the daily towel / bed service. Every day we left for the JazzFest Erin was there greeting us at the front desk and generously gave us waters for our day. Great location too.

I would have to say that this property is more of 2.5 star rating than a 3. The room was a 1 bedroom suite. It was decent, but it just had the basics. I've stayed at other Embassy Suites and this place is not up to par with the others. It had bare bones furnishings and the AC didn't cool the room down, even at the lowest temp setting at 64 degrees on full blast all day long. Also , our balcony door didn't lock properly. The property itself looks a bit dated. I'm guessing it was an older property before and Hilton refurbished the interior. If you go out on the balcony, the wall is made of painted cinderblocks, circa 1960's???? Same thing for the exterior walkway. All in all, it was a decent stay just to lay our head down overnight. I don't think I'd stay here again though just because I expected more of Embassy Suites.

First off, there is no parking unless you want to pay $49 a day for valet. Otherwise, you will need to hoof it with all your belongings and walk everything on up. Or drop it all off then find a parking space somewhere. Checking in was great! The ladies were very professional and welcoming. The breakfast buffet was hearty with tons of choices. You can even get omelettes or eggs made your way. But you will wait in line. And don't forget your free happy hour drinks and snacks. Not too shabby. The hotel lobby is nice and spacious with a fountain and some crazy New Orleans mural. There is room for eating, hanging out and even playing card games with the family. The rooms are sparse and disappointing. Our shower head barely puts out any oomph as the bathtub spigot is impaired spitting water everywhere but from the shower head. And you better find the sweet spot or you won't find any hot water. The hot water handle is slowly leaking water and when they came to check it the maintenance man said just keep it off centered. Dude, that's not fixing the issue. It is still leaking from the handle base. We asked for more toilet paper as the maid didn't bring us extra for our second day. And when we asked for some tonight the maid brought towels and tissues and hasn't returned. Absolutely ridiculous! The room itself is void of any style or decor. It's not that it is minimalistic; it is outdated and not maintained. It should feel luxurious and special. This is why I am on vacation. I want some niceties! The bed was nice, I will say that. For the price I am paying I am very disappointed by the overall experience. Why can't a customer get all the good stuff and not have to sacrifice?!!

I recently stayed here while attending a conference. Pros: An easy walk to the convention center. Spacious room, made to order egg station with a decent variety of food at breakfast. Generous allotment of beverage tickets at check in to use for complimentary drinks during the manager happy hour. I used only 1 of the 8 provided for my 4 day stay. Desk staff were very pleasant and welcoming. There is a self serve snack and beverage shop behind the desk. Cons Prior to the event, I was placed on an elimination diet by my doctor and cannot have products with wheat or milk. This location had nothing on the room service menu I could eat. At breakfast, I was hoping to have coffee with creamer -- any alternative like almond or oat milk based creamer would have been ok. I asked the front desk staff and they said they thought they did but I would have to check with the kitchen staff. I walked over to the kitchen staff and got a firm "no." Needless to say, I had to wander around the next night to find a grocery store and buy the only 32oz bottle of oat milk creamer I could find, most of which was wasted because I couldn't take it home with me. My room did not come with a do not disturb sign. I asked the desk staff the first morning of my stay if they could provide one and they made note and said they would have someone bring one. I left for the conference, still didn't have the sign when I returned that evening, and found my room had been cleaned by housekeeping which I was not prepared for and did not want. I asked again, was told they would provide one, and yet another day went by and I did not get it. By the third day I asked the front desk again for one and they said housekeeping wasn't in yet but would have them leave me one. I happened to be in the room that morning when housekeeping showed up to clean and had to refuse service and directly ask them if I could please have one and FINALLY was provide one with only one day left of my stay. My room, while nice, had an endless supply of gnats that would buzz in my ear while sleeping and hang out in the lamp shade and sink. For each one I took care of 2 more seemed to appear. The restaurant I thought was part of the hotel didn't appear to be operational. Seemed like just a bar, which left me searching for food at local restaurants after a long day at the convention center rather than being able to relax where I was staying. The design/decor should be revisited. I had 0 restful nights of sleep, because although my room has no exterior windows, it faced the lobby/bar and the light from the hall/downstairs streamed through my room at all hours of the night making it appear to be daylight out at 3a and noisy until 1-3a. The mattress felt old and worn, you can feel the impressions from years of previous guests and I woke up sore nearly every day. Too many cons for me, I would not recommend or choose to stay here again.

Went to a conference at the convention center and stayed at this hotel due to proximity. Overall, I was fairly impressed. You get free breakfast every morning, which is better than most free breakfasts I have been to. They have made-to-order omelets, pancakes/waffles, eggs, potatoes, muffins, fruit, yogurt, cereal, toast, bagels. They also give you two drink tickets to use every evening for alcoholic beverages. Just make sure you don't lose your tickets because you won't get new ones. The suite style of the hotel room was nice. A lot of space if you are staying with a group or family. You can tell this is an old hotel but it is somewhat upgraded. The bathroom wasn't the cleanest but it was passable for our trip. Given the reasonable price, free breakfast, and drink coupons during happy hour, I was pretty happy with our stay.

Oh what a wonderful place to stay before a cruise! The facilities were well maintained, clean and very convenient! The staff was very professional, helpful and absolutely made it a five atar performance. The breakfast was another 5 star maker. Lots of good options!! The art work within the lobby/main dining area is absolutely worth a visit. It is a mix of whimsical New Orleans theme 2D mural, almost anamorphic with some 3D elements. There is an adjoining 30' tall 2D mural from the New Orleans World Fair. Seriously worth 15 minutes seeing it! The price was very reasonable! Loved it and would happily stay here again!

Drains don't drain well. 5th floor appeared flooded as the floors inside were still wet. Outside were industrial fans set up to dry the carpet tiles. We complained about the rooms and got upgraded to better rooms (double kings connected, versus double queens). I was very annoyed they would try to pull a fast one on a diamond member. Breakfast buffet was okay. Ice machines were not on every floor which was annoying. Hardcovered floors made it feel clean. It's an old building, but made for a somewhat comfortable stay.

Nice hotel. Rooms were cleaned everyday and never noticed them miss anything. The breakfast was decent, nothing special. Overall a fine experience.

Great hospitality, room was clean and cozy. I had a beautiful view from my balcony. Everything was in walking distance.

BEWARE THEY DO NOT CHANGE THE BEDDING AFTER EVERY CUSTOMER STAY!!! Sadly, as much as we love "Embassy" Suites, this was a HORRIBLE experience!! We booked our reservation through our Hilton Rewards account to stay for 5 days as we had done countless times before at other locations. This time was completely different. The cleanses for this location was SICKENING. I slept on SOIL-STAINED (Urine) bed sheets and padding for 3 days before realizing they had not CHANGED THE SHEETS before I CHECKED IN. And to add insult to injury, they did not provide adequate compensation for those days. Coming out of the pandemic (Covid )and the ability to transfer other diseases through bodily fluids you would think they would take CLEANING a bit more seriously, but even after speaking with corporate they still did not resolve this issue.

Hilton / Embassy Suites should be ASHAMED of themselves putting their brand on this one star "hotel"!!! At best the 2 bed suite with no window in the livingroom looks like an old dormitory. I am a diamond member and is this the best they can do? The pictures on the website are not what the rooms look like! No dresser, no window, no, no, no!

I originally booked a stay at the Embassy Suites by Hilton for 3 nights total and left after the first night. Upon entering the room after check-in, the smell of marijuana/cigarettes permeated the suite. When requesting a room change, the front desk stated all rooms were booked and there was nothing they could do. They also stated that the entire hotel is non-smoking, meaning our room was not properly cleaned prior. We were told us to wait until morning for any vacancies to rebook. While we were asleep that night, two staff entered our room on separate occasions: at approx 6am and another at 7am. The first staff member entered the room without knocking, and the second staff member opened the door to look inside also without knocking. We overheard the second staff member talking over a walkie talkie, stating "people should not be staying in this room." After after a few hours of attempted sleep, we went to the lobby to make a complaint about staff entering our room unauthorized. The supervisor stated their mistake of checking us into a room that was supposed to be cleaned of the marijuana/cigarette smell. This was a health hazard because several of us have asthma. Additionally, the room itself was in an unacceptable state. There was no do not disturb sign, the floor of the bathroom was stained, and there were no tissues in the room. Due to these experiences, we requested to checkout of the hotel early morning the next day from our safety feeling at risk. I have made multiple attempts to request a refund from Embassy Suites only to be left on hold with no response. Booking.com & Embassy Suites have been unaccommodating and unprofessional. We have been asked to contact each party, only for both parties to blame the other. Our stay at Embassy suites was beyond unacceptable and I would never recommend staying

I am extremely let down by the Embassy Suites New Orleans on Julia. The quality of this place has consistently declined. We have visited before, and during a rainy day, so much water entered from our balcony that our room flooded. I initially thought this was a one-time incident. However, our recent stay was no better. The unpleasant smell, the carpet, the lingering mildew odor, and other unpleasant scents made our experience disappointing. We were given two rooms far back, and the walk there was like a scene from a horror movie. In one of the rooms, the roof collapsed in pieces onto the floor. The most concerning part was the hotel allowing dogs; I wasn't aware that Embassy Suites permitted pets. The elevators had a strong dog odor, and encountering a large pitbull in one of them was unsettling. I am uncertain about the solution, but changes need to be made. We paid $700 for an unsatisfactory, unpleasant stay. This experience was the final straw for me. I have decided not to return.

Roaches, no toilet paper for 2 days "had to purchase our own from an outside market", no tissue, soap and shampoo on empty entire trip. Upon requesting a late checkout I was told there was no manager or supervisor on duty for the day. "Late checkout request was denied."

Recently stayed here for four nights while in town for a gymnastics competition. We chose this hotel due to the breakfast option, manager's reception, location, and being a Hilton Honor's member. The hotel's location was convenient to the convention center. A day or so before arrival I was offered the chance to check in, pick my room, and receive a digital key. This was convenient to bypass the desk upon arrival. I chose 717 after looking at the online layout. This room has a balcony...apparently not all rooms do. It offers a decent view of downtown and the skyline. Air conditioning is loud, but works great. Apparently...other guests weren't so lucky as I heard several complaints. Water pressure in the bathroom sink was horrible. Bathroom is small and needs updating. Living area and bedroom are large. Room offers a microwave(glass turntable was missing in my room) and refrigerator. There was also a towel shortage the first couple of nights due to a some non functioning dryers. The hotel was busy with cruisers, conventions, and family reunions. The staff seemed a bit overwhelmed. The gym is on the second floor. Pool is very small. Ice machine is located on every odd floor. Tickets are needed for breakfast and the manager's so despite and online check in a visit to the front desk is still required. I'd probably choose a different hotel next visit.

The worst travel experience . I couldn't sleep because of the air conditioning not working. Mattress was very uncomfortable and had to take towels to my room . The worst is that I was about to leave and waited for the valet for them to report that I have flat tires. The hotel refused to take responsibility and I had to have my car towed and pay 2 tires. I list money, time and added a great deal of stress.

i would not even give this place a 1 star. this is an absolutely DISGUSTING hotel! !!! DO. NOT. STAY. HERE. !!!! the first issue i came across were the bathrooms in the lobby. they very clearly had not been cleaned for weeks and had pee all over the toilets and no toilet paper. the second issue we're the hallways. they were just plain creepy and the walls looked like they have been painted over 20 times. they also had painters tape everywhere and looked like a lot of incomplete projects. we then go into our room and it looked like it was out of a murder scene. we ordered a suite because we had multiple people staying in the room. the room size was nice but it looked like it was straight from 1995. the balcony was huge and had absolutely no furniture out there but a bag of trash was left out there from previous guests. the balcony door was not locked when we arrived and i did not feel safe in that room and requested another. we then go into the next room and it was gross but we expected it to be dirty based on our experience here so far. gnats, hairs all over, just very very dirty. we pull down the sheets and a blood stain is on the bed. i call the front desk and she tells us that she will put us in ANOTHER room. she doesn't apologize and then hangs up the phone on me. we get to the THIRD room and at this point it's about 12am. the room is dirty and the sheets are too. it's very obvious they had not changed them from the previous guest. we have a flight in the morning and we were so close to just leaving and sleeping at the airport because of how gross and angry we were. we decide to stay and then our toilet clogs and overflows. maintenance comes and fixes the toilet and tells us to make SURE to lock our door with BOTH locks and gave us a look. (this hotel did not have any safety measures set. i have stayed at hotels in the area and to even go up to the rooms you have to scan your key. not this hotel.) i did not feel safe all night. all night long i could hear things in the ceiling that im pretty sure were mice. after our terrible night of sleep, i wake up and talk to the front desk lady about my experience. she does nothing but give me the managers card and told me to contact the manager. she doesn't apologize for how crappy the stay was or anything. i asked when the manager will be in and she says she doesn't know. very rude. while waiting for our car to leave this gross terrible hotel, i walked over to get a coffee. the coffee pot was full of gnats. i even saw a worker swatting them away. i then see a huge cockroach walking across the breakfast area. i then call corporate and they tell me they can refund me only for a partial amount. the customer service was terrible and this was an experience from hell. i have been a hilton honors member for years and years and this experience has made me consider changing to marriott. i am terrified i am going to bring bugs or bed bugs home with me. DO. NOT. STAY. HERE.

4*. I would have given this hotel a 5* if not for the proximity to the French quarter. It's about .7 mile from it and to walk it when it's raining and cold makes it seem far. You can u er it but there's always congestion leading to the heart of French q. 5* cleanliness of the room. Carpet is clean and not smelly. 5* happy hour is complimentary With good quality drinks and fairly healthy choices of veggies and sweet potato chips 5* proximity to the convention center, below 10 min walk

*** THIS RATING IS NOT FOR THE FRONT DESK OR THE WORKERS FOR BREAKFAST. THEY WERE GREAT. BARTENDERS SUPER FRIENDLY! The rooms are mediocre. I was surprised for it being Embassy because the front desk area/lobby area was so beautiful. Breakfast is just regular hotel breakfast. However, Checked in Saturday the 11th. Left the car in valet for 2 nights. Guess a debit card fell out of one of my family members purses in the back and it was placed in the front cup holders when we checked out on Monday, the 13th @ around 11am. Today her bank reported suspicious activity of purchases made on Nike.com and more. So the male employee working valet on Monday, the 13th between 10:50-11:30 am had used hundreds of dollars on it. Yes, it shouldn't have been left in the car but accidents happen and this is something we should not fear from someone working in hospitality.

This place is awful. I booked this place several months in advance as this was the recommended hotel for an upcoming wedding I was attending from out of town. Anytime I tried to call to speak to someone regarding different questions (I.e. available cribs, early checkin), the phone would just ring and ring. I pressed every button possible, including "concierge" and no one picked up. I've spent over an hour and a half getting bounced between reservation folks and other departments all in an attempt to ask a few simple questions from someone who actually works at the front desk at this location. What a nightmare! Our room was not up to normal cleanliness standards, let alone anything additional Covid protocols. Upon entering, we noticed the balcony doorknob was nearly falling off. Also, the door to the bedroom could lock from the inside and there was no way of getting in from the other side. I'm not sure if this was by design but it is definitely not ideal when staying with a two-year-old. I had to keep the door propped open with something that could not be easily removed to prevent him from closing the door and accidentally locking himself in the room with a balcony. Talk about terrifying. When I stepped in the shower, there was blue shampoo on both the shower wall and the curtain (a machine washable curtain, by the way). It was apparent the shower had not been scrubbed. In addition, the shower fixture and caulk could be pulled off the wall, and the sink was missing the drain stopper top. It just felt like it had not been properly cared for. The air vent in the room was also covered in dust, though I wasn't able to grab a picture of that before I left. And to top it off, our last evening there I used the first floor restrooms located near the pool entrance/dining area. Upon entry, I noticed something crawling on the floor. Cockroach. At that point I can't say I was surprised but I was sure to tell our friends and family to skip the breakfast. I didn't report any of these issues at the time of stay. Honestly just didn't have the time or energy to navigate them getting fixed amongst our chaotic schedules that weekend. We made do, but I definitely would not be back or recommend.

Room is HORRIBLE. Phone doesn't work, didn't give us extra towels as requested, safe didn't work until a maintenance guy came by and said there were no batteries. Tried new batteries and still didn't work. Finally got a new safe installed. Asked for more hangers (insufficient amount in closet). Never got them until the next day when I went to the front desk and asked again. The one bright spot was Diane, the concierge was extremely helpful in finding restaurants to our liking and getting us reservations. Our room overlooks an alley. We are diamond members and have been to MANY Hiltons and throughput the years. This doesn't meet ANY Hilton standards. I wouldn't recommend this Embassy Suites to anyone!. It is conveniently located and that was a plus. The convention center was easy to get to and the Riverwalk shopping is a great outlet mall. Bed is comfortable but the pillows are lumpy and OLD!

Normally a BIG fan of Hilton, but after this stay, I may have to change my brand loyalty. At check in we were told there would be no happy hour, which is a favorite benefit at Embassy Suites. This was NOT disclosed at booking. Our room is worn down and has postits and graffiti on wall from previous guests, worn and peeling wood and BLOOD SPLATTER on ceiling. Down to breakfast . . . Coffee was empty with 3 employees standing behind counter. Not the normal "cooked to order" breakfast. Paper plates and flimsy plastic silverware. And the ironing board legs are broken and falling off. We only had 2 towels in the room so we called down for a few more and they told us we had to come get them. Yet EVERY time we have walked in or out there is at least 2-3 workers standing around at front desk. You don't have a Covid or Ida problem - you have a caring and management problem.

Filthy, stained carpet. Beat up, stained furniture, toilets that barely flush, no USB ports anywhere...period!. Old, outdated, and dirty hotel. They should be ashamed for taking so much of our hard earned money. Never coming back.

I did enjoy myself at this hotel it looked like it was rich in history very creative looking inside. The people at the desk were very nice and made feel like I was a wanted guest. The breakfast was amazing also alot of good choices even some healthier options. The only reason I gave 4 stars is because the bartender at happy hour had a attitude at first but end up being better at the end.

This lady with the empty desk denied to give me a copy of my room key. This is not the first time she showed racist behavior to people with an accent. She insisted on going to the line. Her manager said nothing is wrong with her behavior. Ms. Amber supported her despite all the racist behavior displayed with clients. Sad. Really bad customer service

This hotel was booked for me as the overflow hotel for an conference I was attending. The hotel lobby was fine, but the rooms were horrible. I felt like I was at an Motel 6. Cement walls, musty, moldy smell. Mixed match furniture that look like it came from a yard sale. Weird window cut out with shutters that look out to another cement wall. It was dark and dingy. The pictures on the website do not look like the actually rooms. It was so bad, that I callled my boss and told her I could not stay here. She immediately moved me to the Hilton RIverside. Thank God! It was like night and day. It you're looking for bare bones and you ok laying your head down at any place then this Embassy Suites is the place for you. I'm so glad I did not have to spend the week there. You been warned. Stay at your own risk.

Chose embassy suites as others had a good breakfast option, however their breakfast was simpler than expected. Valet parking is $44 for one night. I loved them offering places to park for cheaper but due to not wanting to get up by 8am to put money in a meter or move my vehicle. Hotel staff was very helpful even as far as explaining the artwork. The floors look like you are going to dorms. It's very different from other embassy suites but this is New Orleans. Getting the AC to cool off the room was a challenge at first but after turning it off a few times it finally started cooling off the room. Bathroom was smaller than expected in the size of the suite. Hotel is about a half a mile from Canal street. Not a bad walk but from some it could be a challenge. There are art galleries and restaurants near. There's a store right near the hotel.

Laron Simon was extremely professional helpful and kind I recommend this hotel because of the awesome experience I received he deserves a raise.

It's a good location but I most likely will not return. The rooms were large and spacious but seemed awkward. Too many empty awkward spaces like some things seemed very out of place. I also saw cockroaches. Did not complain as I felt like there's nothing that can be done with that regard. It's just an area where there will likely be cockroaches. No housekeeping service came by. All staff seemed new and in training. Complimentary breakfast was ok. Nothing special. Couldn't get a freshly made omelette due to schedule but everyone said it was great.

Everything is great. Al the employees were super nice, friendly and helpful. The people working the buffet breakfast (amazing omelets), the happy hour bartenders, the folks at the front desk went above and beyond and the valets were always joyful and made the busy checkout process easy and pleasant. Clean rooms. No clocks in rooms. We had a great stay.

This hotel is not in the French Quarter but there are plenty of happenings around. I always choose Embassy because of the suite layout of the rooms. This one was a suite but the furnishings seemed pieced together. An odd chair sitting here and there, not like the rooms I'm used to. There were the two queen beds in one room and the sleeper sofa in the other room, besides that all other furniture was an odd chair. The room wasn't the best but it was decent. The cooked to order omelette breakfast was a winner! There was fruit, cereal, oatmeal and many other selections to choose from. The elevators were out, there was only 1 elevator working. The concierge was directing guests to the service elevator. The valet parking can be a hassle. I had to leave my car parked in the street but it was eventually moved. The location is good...a couple of blocks from the River Center Mall Outlet, about 10 minutes from Harrah's casino, and maybe 20 minutes from French Quarter. These are all walking times.

Stayed in room 604 on the December 29th and boooooyyyyy what a POS. Soon as we got into the room we noticed some water on the floor. I let the front office know and they sent up maintenance up. Maintenance advised that the leak appeared to be coming from upstairs but he never returned to tell me of his findings. It was late so I went to bed. Next morning I wake up and walk into the living area and "boom", I slipped and fell on the now huge puddle of water. I hit my knee on the wall and was now sitting in a puddle of water. I called maintenance and the same guy came up and told me the room was a hazard and the front office should move my room but I was leaving anyways so I was left with a "sorry". I then find that suitcase that was on the floor had became soaked with water and so did my cloths inside the suitcase. The front desk did me a solid be washing the cloths for me but I had to complain to get the service. You would think the hotel would be trying its hardest to work with me to issue a refund and or compensate me for the inconvenience but Naaahhhhh. I can't get a hold of the manger Cody M. since the incident and they are giving me nothing but a run around to get my refund. Even when I call the corporate office I'm told that the only person that can issue me a refund is the manager but the manager refuses to call or answer my calls. The lack of care or concern for customers during and after my stay speaks volumes about the management at this facility. The staff is nice but pray to god you don't have any issues that need management or corporate intervention because you'll be left with having to leave a longwinded bad review to get anyone's attention. Truly sad. I want my refund Hilton, ASAP. I'm not even trying to sue you like a scum bag but I do want ALL of my money and points refunded due to the beyond subpar experience. Anyone else would exaggerating the situation and injury but I'm not a scum bag, I just want my money back. A scum bag move is to ignore a very reasonable request for a refund. Wish I could upload the video.

First time staying at this location. Typically, Embassy Suites is an option for a traditional, business stay not so much a place for personal stays however the location isn't too shabby. The location is perfectly in walking distance from a plethora of food and entertainment options. There is made to order breakfast everyday and a social hour with a nice size bar and seating area. At checkin the hostess gave me drink vouchers, not sure if this was specifically for our group or for all guests but it was a nice touch of southern hospitality. The king bed suite is spacious and comfy with a somewhat condo feel with hardwood floors and shutters on the windows. My room had a great view of the bridge and at night its relaxing to sit out and watch the cars pass above the city lights. The room is scarcely decorated with only one painting in the living room area but who spends much time in a hotel in New Orleans!!! I chose a corner room before checking in since the hotel does have adjoining rooms which can be a noisy pain at times so the three windows provided a mini panoramic view of the city. Sounds nice right?!? The room was refreshingly cold and the smell was very fresh and inviting... although it had no bottled waters and no towels. I head downstairs and asked for towels the kind gentleman was willing to provide me as many as I'd like and suggested they be picked up upon my return, which I agreed. Needless to say when I returned, he was sadly nowhere to be found and another lady was there and tried to give me one set and told me that I can visit the desk as needed to get more. What's up with that Hilton? I must say every other person I've encountered have been polite, maybe she just had a rough day. The room was very quiet at night and on the high floor the sound of traffic is nearly eliminated. The bed was cozy and the extra pillows stowed away came in handy. So much for being a Diamond member, not many benefits anymore in the post-COVID environment.

I came here for a work conference. I chose the embassy suites because I'm use to the quality of the hotel. I've been to the one in Washington, DC, Virginia, and other areas. It's always been a nice experience. My visit to the embassy suites in New Orleans did not meet these expectations. The lobby itself is beautiful. The staff were okay. I arrived at 11am, I requested an earlier check in because o was attending a conference and wanted to attend the afternoon workshops. They didn't have my room ready which was understandable. They offered to store my bags and text me when the room was ready. I had not received a text by 12:30 so I decided to go to the workshop in my travel close so I wouldn't miss anything. I finally received a text at 3:55. Check in is at 4 so there wasn't any benefit to that. I finally checked in around 5:30 after my workshop. The room was supposed to be an upgrade for an additional $11 per night and it was less than amazing. It had a small balcony that didn't include anything. There wasn't a table or a chair. Just a place to stand. The bathroom was extremely small, the living room and bedroom were both standard. The best part of my stay at embassy was the complimentary breakfast and the free happy hour each night. The breakfast was wonderful. Made to order omelets, french toast/pancakes, bacon/sausage, potatoes, juice and coffee. It really adds a great touch to the stay. The absolute downside to my stay was someone entering my room other than housekeeping. We had a do not disturb sign on the room and thank God the lock was on. Despite all of this the "sales staff" thought the room was vacant and was trying to do a tour. Now if I hadn't been in the room they could have had access to our valuables, etc. This was very disappointing and did not make me feel secure. I immediately contacted the front desk. They called and offered an APOLOGY. I got a call from Amy and Meonia. That was the extent of that. I requested a later check out. The 11 o'clock check out time was a bit early. Brad allowed me to check out at 12:30. I was appreciative of that. I will not be returning to this hotel. Especially when there are so many other affordable hotels in the area. I may not get the amazing breakfast but I'll cope.