Embassy Suites by Hilton Springfield

I recently stayed at the Embassy Suites by Hilton Springfield for a work trip, and honestly, it was one of my least favorite Hilton experiences. When I first pulled up, I could tell the building was older—maybe recently remodeled—but the vibe was off from the start. The front desk check-in was fine, but overall the staff didn’t seem very friendly or welcoming. The bigger white guy bartender, in particular, acted like he couldn’t be bothered unless you were actually buying a drink not just down during happy hour, which left a bad impression. The real issue came the next morning when I woke up and saw a roach crawling on the wall. That was disgusting and made me question how clean the room really was. To make things worse, breakfast was chaos—hundreds of middle school kids crowding the buffet and elevators, making it nearly impossible to grab food or move around comfortably. I get that big groups happen, but there should be better management or structure when the hotel is hosting that many students. Like you can tell when a hotel is actually equipped to handle a large volume of people at once this was not the case here. To top it off, I woke up with bug bites on my arm the morning I checked out, which sealed the deal for me. Between the lack of hospitality, cleanliness issues, and general chaos, I definitely wouldn’t stay here again or recommend it to others.

We were traveling up 95 and this property is perfectly located just off the highway. Super convenient to DC! Delivers everything they advertise- it’s a beautiful embassy suites, well maintained, clean and comfortable rooms! We had a late dinner in the restaurant and breakfast before we got on the road. Note: because of great location there is a $15 parking fee. Not a negative, just something to note.

The parking is expensive, the pool has been closed since the 12th, it's now the 28th and it still isn't fixed. Which wouldn't be a problem if they posted it online or let people know before booking. Our kids are sitting in the room bored out of their minds now. The room smelled like weed. The phones don't work. The phone charging outlets next to the bed doesn't work. The bath tub plug doesn't work. The people that work here stared blankly at us every time we brought these things to their attention as if they had no clue how to show hospitality. So why work in hospitality? It's too expensive here to have this many issues. They could have atleast offered us a different room. Or give people a break on the cost if their largest amenity isn't functional. I have had better service at a McDonald's.

I would rate our stay as one of the best I have ever experienced. The complimentary breakfast was excellent (including made-to-order omelets).||Our party was 6 adults plus two children under three years of age. We booked three suites. None of us were fans of the barn-style bathroom sliding doors (two of our three suites has them), and in fact, my only complaint is that in one of them the door was nearly non-functional. I requested maintenance to remedy that, but when they had not arrived by 9 pm, I called the front desk and cancelled that request. The staff did offer to move the affected members of our party, but they decided to stay put.||The location of the pool at this property is unique in my experience, but I personally used it twice and found it to be satisfactory.||We only stayed one night, but in my opinion, the price we paid (less than $200 per suite) was VERY reasonable.||In addition to the complimentary breakfast, we also had dinner in the hotel's restaurant and were all very pleased with the quality and quantity of the food there.||We did have a potential "hiccup" upon arrival. We arrived 90 minutes prior to the advertised check-in time, and were told our suites were not ready. My request to gain access to the pool for the two children in our party was initially rebuffed by the young man working the desk (put that down to his just doing his job), so I requested to speak to a manager. The manager arrived in less than five minutes and immediately provided us with access to the pool, so the "crisis" was averted. I did not get the manager's name, but was sure to tell him thank you again upon check-out the next morning.||If I am ever in the Springfield, VA area again, I will definitely consider staying at this Embassy Suites property again!

The stay was nice, and the room was okay, but the customer service was really disappointing. I requested room cleaning several times, but no one cleaned my room for two days. On top of that, I was charged twice by mistake, and the staff denied it — I’m still waiting for my refund. The front desk and cleaning service were not helpful at all. The room itself was fine, but the service needs a lot of improvement.

I read the reviews, and I was just so pleased! Check-in was very smooth as the checkout! But what impressed me the most is how clean the room was! In my entire life I never saw a room soooo clean like that! Plus the ac was quite n more modern too! The only complaint really was the coffee quality in the room! But hey, I would prefer thousand times a clean and quiet room after a long 10 hours drive over a coffee! I can get good coffee anywhere else! But a hotel...not so much! If I have to choose another hotel to stay again, this hotel will be my first pick! Thank you!

Stayed at hotel 2x in a week back and forth from OBX. 1st stay was great for family with good beds and strong warm showers. Breakfast is on another level for a hotel. We were so impressed we came back on the way home. Got in late and only needed a shower for the family and good nights rest. Unfortunately we were met with cold showers that night. Gave it another try in the morning and still cold. Not great for a road trip. Wife contacted front desk and they just said sorry about it. Would still recommend pretty strongly and would possibly trade a cold shower for myself for 1 of the omelettes at breakfast. Parking should be included.

This was the most amazing complimentary breakfast I have ever experienced in a hotel. Room was great for a family of five. Service was wonderful. Right off the highway.