Embers West Inc

We went to the show room and liked what we heard and saw so we decided to move forward. They came out to get the measurements and discuss our plans, everything was in order and we were ready to pull the trigger. That was on March 20th, at the time of this post it is April 9th. We've emailed them twice trying to get the quote and have yet to get a response. I have heard one of the number one rules of sales is "answer the phone" well they aren't answering, we were prepared to spend about 8K on our project, it baffles me that a company would leave money on the table like this. Update 4/11/25: Whether it was due to this post or not I don't know, but we received the quote on 4/10/25. I will update if we move forward with their services.

This is THE PLACE to go in OC if you want a fireplace! WE did a new construction home and we hired embers west early on. They were communicative, had great service and excellent pricing! Use them for your fireplace needs!!!

Very poor customer service. Many emails and calls remained unanswered. Sammie seems to alwasy be in a bad mood when you talk to her. Once I called her at 4:50Pm and she was mad that it will be 5PM soon and was not willing to talk to me. Not a great experience at all.

I REALLY wanted them to replace my fireplace. They had something I liked, seemed to be knowledgeable, and had a generally positive attitude. Unfortunately, many attempts to schedule a site survey to confirm scope of work resulted in nothing. I exchanged many emails and got many promises that someone would schedule the site survey, but nothing happened. I generally liked the people and what I saw, but the lack of effort on their part to move things along made me wonder what sort of service challenges I might face once the work started - if it started.

Absolutely the epitome of quality service. Margot answered my call when I was looking for a wood stove. She helped me by referring quality companies for the stove brands that they work with. I then did my own homework on the products. All were top rated in the industry. No upsell. In fact Fransua came out and down graded me to a smaller less expensive stove due to space. Follow up was impeccable. Their installers (embarrassed I forgot their names) were super professional. Took every step to protect my floors. Went above and beyond on a perfect install. I kept an eye on the whole process and nothing was less than perfection. These dudes need a raise!! Anyway. You won't go wrong if you choose Embers West for your needs! Thanks again Embers West team. Mike.

Easily best Fireplce installation company in Orange and Los Angeles counties. From top bottom Francois has the skills, knowledge & craftsmanship to build you the fireplace of your dreams. Embers West was always on time, always super clean and their crews were very respectful to me and my family in our home. Their pricing is competitive, and their quality is second to none. Choose Embers West if you need a fantastic fireplace.

Embers West Inc was the best decision we made for our new fireplace and mantle. Francois and Serryn are fantastic and were so helpful every step of the process. We purchased the Napoleon HDX40NT fireplace and Magra Hearth Wood Silver mantle. We also had Embers West Inc install both items and that too was the right choice! Great price, superior customer service and the best overall value! We highly recommend Embers West Inc! Thank you, Francois and Serryn!

All the staff was super helpful in explaining their products. They have exactly what I was looking for--flush mount glass doors--and we will be placing our order soon.