Abhinav Bidani
Google
⭐️⭐️ (2/5)
We stayed at Emerald Hoi An Riverside Resort and while there were some positives, overall we were left disappointed.
Pros:
The location is great — just a short walk to the Old Town and local markets.
The pool area is quite nice and a good place to relax.
The hotel is generally clean and tidy.
However, there were a number of issues that really impacted our stay:
The rooms are extremely outdated and in serious need of renovation. For the price point, the “pool view” room setup was very basic and underwhelming.
The bathrooms weren't up to standard. The shower glass was so watermarked it clearly hadn’t been cleaned properly in a long time.
The hotel doesn’t have enough pool cushions for the number of loungers, which seems like a simple thing to address. We asked around 4pm and were told there weren’t any left because there were “a lot of people” at the pool, which was a frustrating response.
There was no service by the pool — no towels, no one to assist, and no drinks unless you walked into the restaurant yourself (happy hour is from 12–6pm if you do).
Ongoing construction next door is a major disturbance and takes away from the atmosphere.
Our room wasn’t cleaned or made up until after 3pm each day, which is quite late.
The air conditioning in the room is positioned directly above the bed, blowing cold air right at you while you sleep — not ideal.
We also had an issue with the spa: I arrived for a massage at the booked time and no one was there, so I left. Later, I was yelled at by a staff member for “not giving notice” of cancellation, which was bizarre and totally inappropriate.
Breakfast was just okay — nothing memorable or special.
All in all, it was a pretty average experience. This hotel has potential, but there's a lot of work to be done — particularly in upgrading the rooms and improving service. We wouldn’t recommend it unless some serious improvements are made.
