mejiav2021
Google
I cannot recommend visiting this establishment. During a family trip consisting of ten individuals, four children, and six adults, the treatment we received from the buffet staff was deeply unsatisfactory and, at times, inhumane. I engaged in a significant dispute with the supervisor after we were charged $40 per person for access to the buffet. Upon arrival, the kitchen staff began removing food from the serving area very quickly, even as my children were attempting to serve themselves. Subsequently, a female staff member shouted at me, stating that the management was indifferent to our concerns and that no remedial action would be taken. Originally, we had planned a 10 day stay, which would have cost us 185,000 DOP; however, the staff's conduct, the uncleanliness of our room, I strongly advise travelers from the United States or elsewhere to avoid this location. "Playa Nueva" offers a significantly superior experience, with staff who demonstrate genuine hospitality.