Emotions by Hodelpa Juan Dolio

Giving a one star is way to much, here is a list of the disastrous events , I understand they were doing road construction but we almost ran over a man hole without a cover. We had to carry our luggage up the stairs 2nd floor. No help from the staff. Our room was facing the back of the resort so we asked for another room facing resort activity’s. This resort was absolutely gross, dirty and food was horrible nothing fresh. Found a cockroach in our room. Staff was not helpful and rude and pushy. The staff was inappropriate towards me and other ladies making it hard to enjoy the beach, I did not feel safe at any point in my stay. My boyfriend and I went to the club at night to at least enjoy music and a drink, nothing but hoodlums and smoking everywhere. There was a guy laying on the couch smoking a blunt at the entrance of our building. Not to mention we got a ride on the golf cart to bring us to our room. The young driver was speeding like a maniac and stopped to give his boys high five. There was cats roaming around were you eat food, my boyfriend ask a worker to remove the cat cause he is allergic and they did nothing, not to mention that’s not sanitary, this place was a nightmare and to top it off. We both left sick with stomach issues among bowel issues. We did not drink the water. It could have been the ice or the food. We only had enough coffee in the room for one person and no condiments, I stirred his coffee with a toothbrush. The end of course, This place is dirty. Just plain filthy . Punta Cana is absolutely amazing if yr looking for great service and clean wonderful food, there is so much more I can say but I hope you get the just of this trip from hell.

This resort is very well kept, very clean. The green areas are beautiful and there are signs with the name of the plants. I loved to see turtles and koi’s on the ponds. The rooms are very clean and housekeeping keeps it nice and tidy. The beach area is very nice as well. Our room was on building 5 by the pools on the back and we didn’t have any issues with loud music or any other noises. All staff was friendly and talkative, willing to talk about their country, their food and traditions. I would definitely recommend this resort and would go back if I have the opportunity.

We had a wonderful trip. Everything from the food to the staff were exceptional! Juan the bellman is so nice and very helpful. He was always happy to say good morning and give us a ride to our room. He took good care of us! The rooms are clean and spacious Kendy is also another great man so helpful and treated us like family The entertainment staff are great made us laugh all day long

My family and I stayed a week. Great value. Our first trip to Dominica Republic and no regrets. Yuleidi is a service champion and her entertainment team is fantastic. Not a premium property, but not bad either. Good food. Walked for hours on the beach. Spent a lot of time in the water. Coconuts abundant along the beach. Practiced my Spanish. Brushed up on my dancing moves. I wish I knew about the deposit required to use the kayak etc on the beach beforehand. The gym had a trainer during the daytime which isn't common. We were curious about the membership pitch for the Elite Club, but the timing isn't right for us. No complaints from our 3 kids (2 teens and an 8 year old). Good overall experience.

We just got back from there - just. As in 12 hours ago. Here’s my breakdown.||Horrible distance from the Punta Cana airport. 1hr 45 from the airport. The resort road seemed like we were being mugged. The resort grounds are nice. I think it’s a shame that the beach is on the other side of the road, beach isn’t big. And the sand isn’t the best either. When we arrived we were told we were in building 10 (couldn’t be any further from anything) so we asked to upgrade. Julio at the front desk said we could for free. So we did, and I tipped him. We left to go put our backs somewheres safe while we waited for the room, and he came and got me and asked for the $700usd, which he never explained. Needless to say we didn’t trust him, and canceled that right away. We ended up upgrading to adults only for $150. Well worth it, as there were lots of littles. Julio when gave my girlfriend a hard time after saying we don’t have any perks with that section, but gist services settled that fast. ||Overall I’d give the resort a 5.5/10. Staff is amazing except the one I had an issue with. ||Shoutout to Edward (omelette maker), Jancier, Luis, Toni, and Scarlett||This time of year we were one of 3 Canadian couples on the resort out of 50 some odd people. The rest were locals so if you go in the offseason. Expect that.

We had a wonderful stay at Emotions Resort! The atmosphere was relaxing, the amenities were great, and everything was well taken care of. A special thank you to Roselin, who treated us with such kindness and professionalism throughout our visit. She went above and beyond to make sure we were comfortable and happy. Her warm attitude really made our trip memorable. Highly recommend!

Travelled to this resort in February with a friend, it was a bit of a bumpy start, because our flight had been delayed and they didn't have a room for us. When we finally got in our room, it was good. The food was good. The beach was wonderful. ||Overall it was a good experience.

I cannot recommend visiting this establishment. During a family trip consisting of ten individuals, four children, and six adults, the treatment we received from the buffet staff was deeply unsatisfactory and, at times, inhumane. I engaged in a significant dispute with the supervisor after we were charged $40 per person for access to the buffet. Upon arrival, the kitchen staff began removing food from the serving area very quickly, even as my children were attempting to serve themselves. Subsequently, a female staff member shouted at me, stating that the management was indifferent to our concerns and that no remedial action would be taken. Originally, we had planned a 10 day stay, which would have cost us 185,000 DOP; however, the staff's conduct, the uncleanliness of our room, I strongly advise travelers from the United States or elsewhere to avoid this location. "Playa Nueva" offers a significantly superior experience, with staff who demonstrate genuine hospitality.