Emperador Vallarta Beachfront Hotel & Suites

Daily room service. Pool, lawn chairs, covered area, great view on the roof, open to all guests. Right on the beach. AC works. Fridge, stove, coffee maker, two sinks. Friendly staff. English was not great but we managed. Very pleased with my 12 day stay for about $3000 Canadian

Worst hotel experience in our 10-day vacation to PV I felt compelled to share our terrible experience at hotel emperador. Despite choosing this place to enjoy a relaxing vacation with my family, we encountered a series of problems that significantly affected our stay. The assigned room had direct access to the street, which made us anticipate noise issues. However, the screeching noise coming from the bathroom was unbearable. Lasted all night long. Despite calling the front desk, we were informed that there were no other rooms available and that maintenance couldn't address the issue until the next morning. Also, as soon as we called he told us it was the tubes to the toilet and that he was aware that this problem has happened before. Why would you even put someone in this room? We were forced to suffer through a miserable night, with everyone waking up every five minutes. When trying to speak with the reception staff the next day, we were only offered a discount for a future stay. We do not recommend this hotel to anyone looking for a relaxing getaway. The lack of concern for guest comfort is unacceptable. We will not be returning to this hotel.

Location, Location, location. Best views. Not modern. No pool. Large patio/balcony had an outdoor kitchen. No food service, except for Si senior, on the beach level where Hotel guests enjoy a 10% discount. An Oxxo convenience store is right across the road,as are several pharmacies and local massage services. Loved it anyway - it was where we wanted to be. Beds are excellent. Wi-Fi was good. Walkable to all the Romantic zone clubs and bars.

As a habit, I ll start off with the best thing about this place - the location! Right on the beach! If that's all you looking for, this option ain't bad at all! Nice lil restaurant on the beach, and you get 10% off as an hotel guest. And the beach beds or lounge for free for the guests. So that helps. Service was good but could have been a bit better if I can say. Rooms - not at all what you wish for on a vacation. Dated, old, really old. Chair provided had tears to its faux leather and it was, again, old and a sad distraction and addition to the room. Same about the bathroom - it needs to be updated... But, the best is that a lil work will transform this place into a wonderful vacation place that it deserves to be!

The hotel is in the heart of the romantic zone, the room was comfortable and clean. The staff was not super helpful, for example, we walk to the beach and they didn't tell us that we had to procure the towels from them so we had to go back. They advertise that they have some lounge chais and umbrellas at the beach however, they belong to the restaurant on the beach and they only allocate literally six lounge chairs, which is clearly not enough for all the people staying in the hotel. We had to pay the restaurant to rent the lounge chair, so don't get deceived, there are no beach amenities provided by the hotel

Ok to be honest, the hotel is outdated and I don't trust the ads and pictures. Staff are great and the location is the best! We stayed at the Emperador Hotel and, based on that, we were allowed to use the private beach for free. The restaurant staff didn’t let us use the beach and demanded money, which we weren't supposed to pay because we were staying at the hotel. At the same time, they were letting people who were not staying at the hotel use the private beach and pay! They are all ripping off the customers. Terrible!

We stayed at Emperador Vallarta Beachfront Hotel & Suites for a week, and we really enjoyed it. Right in the heart of Zona Romantica, we didn't need to go far for beaches, restaurants, coffee shops, and attractions. We tried three different rooms. One facing the street was a little noisy. Our favorite room overlooked the beach, right above the Muelle. The staff were all super-friendly! The adjacent restaurant (Si Senor) is right on the beach. We're already planning our return!

The location is excellent but the service is non-existent, except for the cleaning staff. They’re very helpful. The room is very spare -no hand towels, wash cloths or even a bottle of water. The doors have gaps and let in the street noise. The patio door is missing a handle; so it’s impossible to get back in if you close it. I asked at the front desk and they barely make eye contact and just say “no” to everything-“no filtered water”, “no ice”, “can’t call a taxi”, “no suggestions for dinner or a market” -really rude!

Sadly, the Emperador changed all of their ocean view rooms to "family" rooms. The mountain view rooms are very small and face towards a street that is kind of loud until around 2 am, also there is no refrigerator, no sink, no stove. It is literally just a small room with 1 or 2 beds and a tv. I reluctantly will not stay at this hotel again. The price of the family rooms are almost double what they were as a single room.

Very friendly hotel staff. Great housekeeping. The room was very comfortable. The front desk staff made great recommendations for food and would call Taxi services for my girlfriend and I whenever we needed.

Check in was friendly (Carlos) and the lobby is beautiful. We asked about tours and Carlos gave us a great discount. Better than we could get from the local tour companies. And we didn't have to tour a timeshare to get the discount! We had a standard ocean view suite and the view was excellent. I'd like to give 5 stars but the room itself is outdated and the bed was rock hard, but good enough for a few nights. This is a great location to walk the Malecon and find some great local food. I recommend this place if you're just looking for a convenient location.

As others have said, its not the fanciest but its the location. The fridge and balcony on the ocean side rooms was handy! You can not beat the location. Yes, you can use their beach lougnes but they pull them at 3:30 which then you have to move to the resturants and purchase something or rent an umberalla. For a full day, I would just go for the umbrealla rental. Staff were super friendly, ac worked great. We were actually able to get Wi-Fi in our room. We would stay again!

I knew going into this place to not expect much, and that's exactly what I found. I booked this as a crash pad for one night, and was happy I was only using it for one night. The room is bare-bones and minimum. The bathroom had a weird smell, and a copper mold stain around the toilet that I luckily only found as I was checking out. The A/C worked well (after I climbed on the desk to turn it on, the remote didn't work). The location is definitely super amazing and the world at your fingertips there - but I probably would not stay there again.

1 star hotel at best. It's just sad, dirty and old.Thankfully the staff is too good for this place. But just don't bother. I mean back in the day $57 US dollars & a 3 star hotel in Mexico went much further. Now this place behaves like this is an American high end resort. It's just not cute. The staff- they're too good (too good for this place) but they make it tolerable.

Very friendly staff, clean, attentive and convenient location. The room is well stocked and has great air conditioning.

LOCATION LOCATION LOCATION..... when my friends were renting overpriced and beautifully furnished places way up the hill away from the beach for more than double my room price I was worried I had made a mistake but ..... they were the jealous ones ! Yes their furnishings were newer and nicer but my VIEW and LOCATION and SERVICES were way nicer! The condo renters had rude staff and lots of rules ! No daily housekeeping in all of the condos too ! I mean , I want a clean room but I'm going to puerto Vallarta for the BEACH ! I was closer to the clubs and restaurants AND by the beach ! The front desk staff is very nice and accommodating. And available 24/7. And of course you are RIGHT on the beach in Puerto Vallarta! The views are awesome with the sound of the waves from your bed ! You can run down for a morning ocean swim in 2 minutes ! Awesome ! But the biggest surprise and greatest reward is the HOUSEKEEPER : ISABEL ! She is a jewel and a treasure ! She cleaned the room with love ; you could tell she really enjoys doing a perfect job ! On her day off I REALLY noticed the difference! She pays attention to detail and does a completely thorough job and then some! She makes the cutest towel animals for the bed and bathroom ! And different every day ! She is awesome ! THANKS ISABEL !! So if your friends are too special to stay in an older cheaper hotel....let them pay more and hike up the cobblestone streets then - you will be enjoying your view ! (My shower water pressure coulda been better) All in all a great place !!

I typically travel with no lofty expectations and I found the Hotel Empardor was very good. It doesn't promise exotic accommodations but they were clean, comfortable and convenient to the Yelapa office and many restaurants including my favorite burger place Derby City. The elevator was nice. The only thing I might change on my next visit is to request a beach view. The staff was very welcoming and showed good concern for my hospitality and comfort. All in all I would return without hesitation.

Stained couch and chairs. Dirty stained bed. Bathroom has mold on walls and ceilings. The shower head broke off while showering. The toilet broke. The sink broke. The television hung on the wall at a crooked angle. The stove in the outdoor kitchenette did not work and there were ants all over the outside sink. The hotel did not have hot water for two days. There's a hot tub on the rooftop terrace but it's broken. All of this was in their best room. The junior suite on the fourth floor.It did have a great view but that's about it.

Great location. Just a short walk to the gay beach. Affordable and basic rooms that were clean and serviced daily. The rooms were a bit dates, but we liked the affordability and hung out on the beach anyway. Air Conditioning worked. The hotel has free WiFi, beach towels, beach chairs, and umbrellas from 09:00-16:30 hours. Beautiful lobby.

It's all about location, location & location for this place. It is centrally located yet without the price tag. If you don't care about extra fancy amenities and all you care about is a nice place to sleep this is your place. No thrills here, no pool, no fancy curtains or perks. Just a clean cheap place to sleep.

Beachfront Hotel. Nice experience. I would recommend the suites (beachfront and nice)

The hotel right on the beach and very good value for your money. It's not a luxury hotel bit we felt safe and the service was friendly. It's near Everything!!!

We stayed in the mini suite here and it was comfortable. The AC was a life saver. Best part about this place is the location. It is mere steps to the beach and had plenty of good restaurants within walking distance. We also had a unit that looked out into the ocean. The balcony was large with table and chairs. There were 2 beds, a couch and a fridge inside the room. The hotel's staff was very helpful. I forget his name but he was very good at helping us find places to eat, getting us taxis, and letting us know how much trips should cost. I would stay here again next time I visit PV.

This is a great Hotel for the price! Friendly staff and clean rooms. It has great views of the beach if you request a balcony. It's not the most quiet Hotel because you can hear the outside noise somewhat well, but that's part of being in Puerto Vallarta, hearing the outside sounds. At night I could mostly just hear the Beach water hitting the sand on the shore, and it was nice.

This is an older hotel in a great location on the beach in the Romantic Zone. The room was perfectly acceptable for this type of hotel, the bed comfortable and the service fine. There is no pool. The suites face west (the ocean), away from the street. However, my balcony room was on the north side of the building, directly above the corner where Rodolfo Gomez meets Amapas. These are busy, one way streets at this point, and Si Senor restaurant is directly below, with the San Marino and an OXO across the street. The noise was almost non-stop. Trucks stopped directly below the balcony for deliveries from 7 a.m. through 2 a.m. (the Coca Cola truck stocking up the OXO at 1:30 a.m. was my favorite). The traffic backed up constantly with resulting horns blaring. Add that to the bar crowd coming home, the police ATV's and the idiot on the bicycle with the boombox who patrolled the neighborhood at all hours, and it was a nightmare to try to sleep. It got quiet between about 2 a.m. and 6 a.m. This is my 20th year staying at various properties in the Romantic Zone, and I have sometimes experienced a bit of noise, but this was beyond. I realize that this is a price to pay for being in the center of the action. I requested a room change four times while we were there, but they could not accommodate me. Just know that if you are not in a west facing suite but are on the north side balcony rooms or east side of the hotel, it is extremely noisy.

We have been going to Puerto Vallarta for years and have stayed at many different places. We got our first indication of how our stay was going to be when we checked into our room. The pictures you see on the website are really old and do not reflect the condition of the hotel. The coffee pot was filthy and we said something to the front desk. Their response was to send a half of a scotch brite pad some kind of powered soap and a rag to our so we could clean it our selves. On our third day there we returned to the room to find a note that said they were charging us $1000.00 pesos ($55.00) for a wet mattress that they had to have cleaned. We felt the mattress and could not fine even a damp spot. We did not do anything to make the mattress wet. We asked to speak with the manager and it took a week for her to respond. She finally come to our room with a maid who pulled off the mattress cover to reveal a badly stained mattress, and the maid pointed to stain she said was ours. The manager said we must pay the $1000.00 pesos. If I had known I was sleeping on such a gross mattress I would not have slept on it.The hotel is right on the beach but has no beach access as it is controlled by Si Senor restaurant. If you want to use the lounge chairs on the beach you must pay for the privileged. There is no pool, but there is a small pool maybe twice the size of a hot tub on the fourth floor ,but it was empty. The hotel is extremely noisy at night with a lot of partying and door slamming, so don't expect for it to be quiet at night. I took pictures of the condition of the hotel but was unable to post them here. See review

This place is a DUMP. ANTS and MOLD everywhere. You can't even leave your toiletries in the bathroom or anything in the broken down dirty kitchenette. Upon arrival the Bedding couch and chair were stained. At times there was NO WARM WATER. We had to take COLD SHOWERS. The sink fell apart. The toilet broke and the shower head fell off. The whole place smelled of mold. The WIFI does not work in the rooms. The hot tub does not work. There was a loud beeping construction truck outside the balcony from 12- 2:30 am. It was loud from the restaurant downstairs many nights past 2 in the morning. Access to the beach lounge chairs and umbrella use are misleading. The restaurant El Señor wanted us to pay for use of the lounge chairs and umbrellas. The staff is rude. Called Expedia and only got a $200 credit. The reviews and photos are misleading. Expedia should not promote this place false advertising. Stay elsewhere.

I had a Beautiful time - we stayed here for 3 days and each of them was as nice as it can get- the view is ssoooo Wonderful- very clean premises - yes the furniture is a bit old, but neat- the location is perfect we learned our way around very fast- people very friendly and humble- everything to eat and have a peaceful time is around :) Pleased!!!

first time at Puerto Vallarta location is perfect, it can't get any better....

Hotel location is great right on the beach. Ian at the front desk is amazing, he provides great customer service and any information you need he can provide it for you. The staff was wonderful and very attentive. I highly recommended and would stay here again.

Usually, I'm not the kind of person who writes reviews of any kind, but I think this time I'll break my rule. I travel to Puerto Vallarta often, and usually stayed at the Hotel Emperador. This time, I arrived to PV on a Thursday, after settling and resting for a while, went out for a walk. When I returned to the hotel, I went to bed. In the morning I noted some mosquito bites (that's what I thought they were), and since my friends were arriving later in the week, I made a mention of my mosquito bites. The second morning I woke up and my body was covered from head to toe in bites. I noted some kind bug in the linen of my bed, about the size of a sesame seed, and others already the size of a sunflower seed. Also, noted a whole bunch of specks of blood all over the bed. The itching and the number of bites were so great that soon after complaining to front desk, I went to see a doctor, who prescribed an antibiotic and medicine for the itching. Upon returning to the hotel, I noticed that they were removing the mattress from the room. The hotel staff assigned me a different room, since I had reservation for one more night. This was an experience that I do not wish upon anyone, and I will not forget in a long time. My friends, who had reservations at this same Hotel, decided to change them, after they saw how my body was full of bites. I never got any type of apology from management, no one even bothered checking how I was, or felt, on the contrary they wanted me to sign some documents releasing the hotel of any responsibility, which I did not do. Like I said in the beginning, I'm not the kind of person who complains or bothers taking legal action, but at the least I expected a formal apology which never came.