Josephine W N ..
Google
Enashipai is usually a five-star experience for me, but on this visit I would rate it 3 stars.
The design remains outstanding ,both interior and exterior and the grounds are beautiful, green, and inviting.
The Siyara Spa was excellent. Christopher was professional, attentive, and highly skilled. I went in exhausted from meetings, with back pain and a headache, and left feeling refreshed and pain-free. His service was truly five-star.
However, the food and beverage service at the spa was unacceptable. I ordered tea and mandazi specifically to avoid strong aromas that could conflict with the spa environment. The order arrived incorrectly multiple times: first a takeaway cup with no mandazi, then a teapot with croissants instead, and despite clearly restating my request, the mandazi never arrived. A later order was also wrong. This points to a serious F&B service breakdown.
The water fountain outside the spa also needs urgent attention. The water was dirty, stagnant, and unhygienic. On all three of my spa visits, the fountain has not been operational, which significantly detracts from the ambience.
Aside from these issues, the experience was good , but these lapses are significant and should be addressed for Enashipai to maintain its five-star standard.