Encino Hotel Puerto Vallarta

Yo the truth is this is an older hotel block away from Malecon, great night life until wee hours of the night on the Malecon, So great location near everything. People were great there ,Roberto and Lizbeth were the best !!!!! Thanks ! |Rooms are clean , good a/c units, maids were good too.|Coffee and hot water in lobby until 10:30 am ,bring your owe tea if that's what you drink, I did ! |We stayed in 5 different rooms, I like the balcony rooms, cause I smoke ! |The roof top is nice place to hang out for the day , pool is a little small but very clean and refreshing. There is a bar there , opens until 1am.|Happy hour is great 2 drinks for 99 pesos Beer 19 pesos . They were good too. |The view is great too, see ocean and all of the town.|It was quite in all the rooms.The showers worked good to , lots of hot water .Dont get me wrong it's not luxury but next step down.|Please don't stay here as I might have a problem to book when I return,lol . Tons of places to eat and in the centre of the shops. We loved our time there, people were nice too.Spoke English very well, Small elevator but it worked fine.The staff doesn't stop they work hard my hat off to them.|Was a great deal ,I will be back!|

New owners = poor service For a special night I reserved on of their best rooms with a double balcony and a river view. They bumped me into a smaller room with a side street view and small balcony. It was to late in the day to find another hotel and were not aloud to cancel. They inspected our room looking for anything wrong, One towel was left on the floor to keep our feet dry after a shower and we were charged extra. I've stayed there many times before but never again with this management. Will be looking for another place to stay. Again, I really used to love that place.

It was more than we expected for the price we paid. The rooms were comfortable, the pool was awesome, the restaurant was great. The location is incredible. If you want a 5 star hotel, stay somewhere else. If you want somewhere comfortable to stay with a prime location and a good price, this is your place. We will definitely stay again.

The negative reviews are way overblown. The hotel is simple and does the trick. The beds were comfortable, AC worked great (not too loud), the place was clean (room was cleaned every day), staff were friendly. It's super close to town so you can't beat the location. The price is great, and the pool upstairs is the crown jewel. Overall, we had a great time here. Will be back!

I was shocked to hear there was a deposit required for such a run down ugly hotel, never trust these kind of places with your card, there are many hotels near by for the same or lower price that are much more beautiful that don’t require a deposit like Rosita hotel for example

I have mixed feelings about this hotel but overall disappointing. My friend picked this place being its location and affordability. When we checked in seemed bit more hassle than it should have been along with two remotes, one for the tv and the other for the a/c unit. We then proceeded to our room on the elevator in which the display does not work to tell what floor your on. We then arrived in our room and rot settle in wanted to put on some tv to have some noise on. Hard time dealing with tv, the remote didn't seem to work and we managed to get it on but the remote only affected the volume. So I went back down to tell the front desk and he proceeded to hand me another remote. So I went back up and it controls the cable box, but only to find out the tv has a bad screen or something because it never came in clear and only in black and white. We also had no wifi while there. We had hard time logging on which I went downstairs again for this issue and had to get the wifi password which apparently there's a few channels in the hotel all with the same password but you have to log onto each one of them. Despite, our phones would log on but still say no internet. The room was very clean but its decor is very dated which nothing wrong with it but use some touch ups. The bed was decent but was sad that they provide no blanket on the bed only bed sheets to use, which was weird to me. The restroom was bit disappointing in the doors, shower and entrance were flimsy and ugly. We were going to eat upstairs but the place was packed, which we heard good things about it. This place has that old school Spanish style to it that if they leaned into would really set it off. The architecture and decor is beautiful. On the main floor is an open air terrace that looks like it had a huge water fountain area that looks like it hasn't been operational. It it was it would be fantastic. If they had this hotel up to its full potential, it would definitely set it apart from others in the area and they could charge more and it be worth it. But as it is, despite this. For a basic place it is lacking in its standard accommodations. A small plus is that they do have a water cooler to fill your bottles with water if needed. Also its very weird that they put a wristband on you for your stay as if you are at some sort of inclusive resort because it doesn't have any benefits such as special entries etc. Sad to say, I can't really recommend and I would look around to other places to stay at.

I was there in 2021, just forgot to review!|It's a small and very quaint hotel, loved the central area, it's beautiful and the hallways see all that! Service was kind and friendly, price was economic, plus has a central spot in PV, allowing you to walk anywhere downtown within 5-20 mins

Location is great walk over the bridge through market pool is nice view restaurant opens at like 3 wheel chair accessible suites and rooms

Towel Charge Issues and Unpleasant Experience with Veronica I recently stayed at Hotel Encino in Puerto Vallarta with my two young children. While the majority of our stay was pleasant, we did encounter some challenges that I believe future guests should be aware of. First, I want to highlight that the majority of the staff at the hotel were incredibly friendly and welcoming. Every time we greeted someone with a "buenos días," "buenas tardes," or "buenas noches," they smiled and responded warmly. This made our experience feel much more inviting. Unfortunately, the exception was one staff member, Veronica. No matter how many times we greeted her, she never responded with a smile or any kind words. Instead, she would just glare at us or ignore us completely. I even have this on video. This was especially surprising, as everyone else at the hotel was very kind and courteous. Our main issue arose when I had to address a situation regarding towels. The water from the shower had overflowed and almost reached the bedroom floor, so I requested some floor towels. I was initially given body towels (as they were out of floor towels), to manage the situation, which I appreciated. The next morning, when I went to exchange them, I was met with an unpleasant response from Veronica. She insisted that I show her the wet towels before she could exchange them, and then told me I might be charged if there were any dirt stains from the floor. This had never been communicated to me the night before when I initially asked for the towels. When I tried to explain the situation, Veronica responded by laughing and smiling in a way that felt dismissive and unprofessional. She initially told me that I wouldn't be charged for using the body towels on the floor, but when I showed her a video of her saying that, her tone completely changed. She reluctantly agreed to exchange the towels, but then, in the end, she charged us for the towels anyway. After I showed her the video, she simply smiled, shook her head, and said that I still had to pay. She told me that her manager wasn't there, and there was nothing she could do about it. When I went to take a picture of the paper showing the charge for the towels, I noticed that it said "missing towels" - not "dirty towels" as Veronica had claimed. I asked if I could take a photo of the paper to have a record of what she was charging me for. She refused and even physically tugged the paper away from me, not letting me take the photo. It wasn't until I had to physically take the paper from her with both hands and snap a photo that she allowed me to do so. This was frustrating, as I felt like she was trying to hide information or make the situation more difficult than it needed to be. The issue wasn't about the cost of the towels - I was happy to pay for anything necessary. The real problem was the lack of empathy and professionalism from Veronica, especially when I was simply trying to resolve a minor issue. I also tried to speak with the manager to address my concerns, but I was never able to meet with her despite multiple attempts. Each time I asked her about the manager, I was told she was unavailable or busy. Given that my family and I were made to feel uncomfortable during our stay, I hope the hotel management takes this feedback seriously and follows up with me. I'm open to resolving the issue amicably and ensuring that future guests don't have similar experiences. Overall, I just wish that Veronica had treated us with the same kindness and respect as everyone else. A small change in customer service could greatly improve the guest experience at Hotel Encino.

The location is perfection. You can walk and explore many areas without the need of a taxi, however the hotel itself is very out dated. The door lock sysytem didn't make me feel safe and I could hear everyone talking from the first level to the point I barely slept my entire stay. The bathroom and beds were super small, I put 2 adults 2 children and got two twin size beds....we did not fit. I'll ever stay here again nor would I recommend it as a comfortable stay. Staff was friendly though especially the cleaning lady

Because of the style of the hotel, you can hear everything on all the floors, and for some reason people were always talking and laughing all night. The wifi is pretty slow in the room. AC worked perfect, but we couldn't get the tv to change channels. Wish there was a mini fridge in our room.

Very dangerous place to stay. They require you wear a wrist band (for no reason since nothing is open) which states the hotel name. This allows you to be targeted and followed back to the hotel. Solo femme, nonbinary, and bipoc travelers, this place is not safe for you!!! Customer service is nonexistent. The men are misogynists. After we complained about the wrist bands, we were told we couldn't stay at the hotel (night time, two female presenting travelers) but that they wouldn't refund our prepaid money. So it's a scam and dangerous!

What a gem! This super budget hotel is located just north of Rio Cuale and one block from the Malécon. Couldn't have been a more perfect location for my needs. Checj in was a bit of a production. I arrived on a Tuesday afternoon. There was one other person checking in but there was an issue with her reservation. After about 30 minutes she stepped aside so I could check in. My reservation was found immediately - I was asked to sign, pay, handed a key (no wristband- yay!), and on my way. I was in room 302 with 2 twin beds (ugh) and a balcony. The room was clean, stellar view, decent AC (but loud), and the shower shared a room with the toilet. Not in a north of the boarder sense. Like, I could do my toilet business then turn around and wash my hair. Perfect when you're absurdly hungover and can barely move. I had maid service nearly every day - I requested no service a few days of my stay - and she was exceptional. Plenty of towels and she made my bed how I like it - all the pillows at the foot. (I swell like a balloon in the humidity so I like to elevate.) I never used the rooftop pool but it looked excellent. I did venture to the cafe a few times. Gorgeous sunset views, delicious food, and cheap drinks. This hotel is budget. If you go with that in mind there is absolutely no room for disappointment. This is now my new favorite place to stay. I already have it booked for a month next May!

I had made a reservation for a 10 night stay in balcony room though my credit card's travel services. When I checked in the only room they had available was an interior room that didn't even have a window to the outside - they said the balcony room I reserved would be available the next day and promised to move me. The next day I check in at the front desk and was told that the balcony room I reserved and paid for was going to cost an extra 500 pesos per day. I called my credit card's travel department and they contacted the hotel and eventually told me to pay the extra charge and they would reimburse me. Regarding the hotel itself - it's a basic, budget Mexican style hotel. My room had flat screen TV with about 100 channels that showed mostly programming in Spanish but did have a few in English. Then shower was OK, sometimes took a while for the hot water to come on. The A/C was really noisy and the room could have used a ceiling fan. The mattresses and the pillows were pretty firm but comfortable enough. There is a small pool on the roof but most of the lounge chairs were in disrepair. There is also a restaurant/bar that is open in the evening but I never went there. Based on the hotel not honoring my original reservation for a balcony room, I would not stay here again or recommend Hotel Encino

This hotel was great for what we paid. Cold A/C, room cleaned daily. No frills. We didn't use the pool or partake in the rooftop bar or morning coffee in the lobby. Staff was friendly and attentive when we needed assistance. We generally like a condo to make morning coffee and breakfast, some dinners but because of the savings in price really enjoyed eating and drinking out. It would be nice to have the option of a microwave and fridge in the standard room, I would be willing to pay a little extra per night. We will stay here again. Stayed Feb 2016 for 8 nights.

This Hotel was recommended, yikes! I was not looking for this kine of savings.. Everyone except the manager we're extremely friendly! That guy was rude and takes his job at this one star "motel" Way to seriously. Everyone els was very nice and friendly!!! AC was louder than the street with the window shut... that bad. The place was cleanish, no fridge no bottled water just not what I was looking for. The location was awesome and that why I did stay one night even tho I paid for 4 night I could only stay one. No safe deposit boxes and they are VERY CLEAR Not to leave anything of value in the room so what do you do when you are a tourist and have a passport or anything of value??? Not leave the room. FML!!! Basically wasted a day because I did NOT feel safe leaving my shit in shit hole! Unless you can't spend more than $100 dollars per night AVOID THIS PLACE!!! now that I said that it was also expensive for the crap you get!!

We loved it! Nice staff, accepted our hotels.com deal no problem, our balcony room did have street noise but we liked being near the action. Bring earplugs for night and enjoy hot free coffee in the morning on your beautiful sunny quiet balcony! The location was great, near the bay (beautiful view of bay and mountains from rooftop deck!) and restaurants on Badio. Oxxo nearby for bottled water and great food everywhere. I wish we could go back today!

Not only did we walk out the first night, due to dirty rooms, we were unable to cancel our booking. They also overcharged my credit card. They also never keep receipts or transaction records, so it's impossible to dispute a transaction. Do not stay here. Do not book through booking.com either. They will not help you.