Michelle D.
Yelp
I reserved a home at the Encore Resort in Orlando, through a 3rd party rental company. Unlike many of the other homes on the resort, this property is owned and managed by Jeeves Florida Rentals. Jeeves does not have a rep on site, Encore will simply give you a card to contact Jeeves, which is an apparent poor property management company. This home is poorly maintained and I reported several issues including ants in the home, running toilet, expired refrigerator filter, and a clogged drain in shower. Pest Control was dispatched and applied a treatment, but it did not help much. For the comfort of my family, I bought a can of Raid and sprayed the home, of course we had to leave to allow the home to air out. The most egregious was the fact the master bed was on the floor. There was no bed frame, just a headboard, the boxspring and mattress are sitting on the floor, I literally slept on the floor. When I complained Jeeves, they said this is how the bed is made and refused to relocate me. There was no Roku remote in the master bedroom so to operate the tv I had to share a remote with the other room, the master bedroom door has a bad binge and will not stay open, the master bedroom dresser drawer will not stay closed. The home is poorly maintained and has clear signs of wear and tear. The grill was filthy and many features in the home do not work properly. I've stayed at other homes on this property and the Jeeves home are poorly maintained. I've never had any issues on this resort and these properties are not cheap. Once they have your money, they truly couldn't care less. I asked for a manager to call me, no one called. I sent an email, no one responded. If you plan to stay at Encore Resorts, do your due diligence, make sure you do not stay at a Jeeves owned property. Nothing ruins a vacation like poor accommodations and Jeeves should do better to understand this if you want to be in the vacation business. My advice, go elsewhere.