Larry M
Google
Been going to the Energy Station for years, the food and service have always been great. But today, they were not. Our waitress was very pleasant, but inattentive and forgetful. We placed our orders, but when we got our food, the additional egg that I'd ordered was missing. I have been ordering an extra egg here for years, and it's never been an issue. She said the kitchen messed up the order and she'd be right back. During this time, I had to go to the front counter to request a coffee refill, as she wasn't to be found. And she never came back with the extra egg. When she finally appeared, we'd finished eating, and she asked if everything was ok, having completely forgotten about the extra food. I reminded her again, for the third time, and she again blamed the kitchen ... maybe she thought she'd delivered it? She returned with our check, and the extra egg was on the bill. I asked her to remove it ... she took the check back and returned it to us, still charging for an extra egg that I never received, so I had the charge removed at the front register.
The young lady seemed very sweet, but she needs additional training. The restaurant was not nearly as busy as usual during breakfast on a Sunday morning, undoubtedly due to the snowy weather, but she seemed completely clueless and maybe overwhelmed. We will go back, because it's always been great in the past, but on this visit, the service was awful.