Enjoy del Mar

This hotel is something of a blast from the past, in both good and bad ways. The room was large and spacious, as was the bathroom. There was a nice sofa for reading, and lots of lights for making the room bright at night. There was even a phone in water closet, a throwback from the 1990’s. I enjoyed having a balcony facing the ocean, although there was no chair on this balcony, which struck me as a missed opportunity for a waterfront hotel like this. Through no fault of the hotel itself, the street across from the hotel had a large number of street vendors and musicians, many of whom played music through loudspeakers. While I wanted nothing more than to listen to the soothing sound of ocean waves from my balcony, this was often drowned out by the annoying sound of loud pop music, in particular a ferris wheel across from my room that blasted music much of the day. The noise went well past 11 pm and definitely detracted from my experience of the hotel. On the plus side, the staff was very friendly and helpful, although not a lot of English was spoken here. A shout-out to Eduardo for help with a room problem. Also, the restaurant served a great breakfast (included in the room price) and had a buffet dinner in the evening for about US$20. ||A few features really showed the datedness of the hotel and created inconvenience. The main one was that there was no accessible plug at the work desk. For me to plug in my laptop, I had to get down on my hands and knees and connect the computer to an outlet BEHIND the desk. Every time I wanted to charge my phone, I had to get down on my knees again and switch the connection from laptop to phone, and then back again. This is not acceptable in 2024. Also, the outlets here had a different pin configuration than the one in Santiago. It was a different 2-pin than the standard 2-pin. Luckily, the hotel had an adapter that I could use during my stay. The other thing that I found very complicated was the zillion light switches. Between the main room and the bathroom, I counted 29 different switches! I never had a clue what I was doing and had to always flip multiple switches in order to get any individual light to go on or off. It was quite chaotic. Again, a very dated feature of this hotel.

We just left after four nights in this hotel and are so glad we stayed there- it was great and the staff all very attentive, polite and helpful. We were told by all the taxis we took it’s the best hotel in town and it is. It’s in a great location in the heart of Vina, we were given two interconnecting rooms as a family of four. The rooms were very clean and large and our beds very comfortable. Pool is on top floor with great views out over the sea. Hearty buffet breakfast was good - only downside was that they were renovating the restaurant so we had to eat breakfast in a windowless conference room and couldn’t have dinner there. Due to reopen again this weekend I believe. A happy family stay.

Impressive seafront location. All the rooms have large with room-width balconies. Staff friendly and the rooms immaculately clean. ||The views from the balconies is what makes it worth staying here. Sea and coastline. ||We didn’t eat in the restaurants, so can’t comment. The style of the hotel was rather too corporate for, but that’s just a personal taste thing. ||Breakfast was included and offered a great selection. Well worth starting the day with this. ||As a guest of the hotel entry to the casino is free. Normally you have to pay. Again not my thing, but all my friends took FULL advantage of this!

Lady at spa was very rude at massage. She would not stop talking instead of starting the massage, and after me telling her of my sensitive spots, that she asked to know, she rubbed very hard on them giving me intense pain. Weird lady. Complained and no one cared or did anything. In this place, they only want your money and the pretense of being something it is not. Avoid at all cost. Lockers at bathroom have locks almost broken, very bad condition. If you ask front desk for a different locker than they gave you (example not bottom), they have a rude attitude. All those fake smiles fade when you need to talk to a human being and not the robots there. I expect one of those standard fake hotel responses here also, like we appreciate your comments and bla bla, but won't do anything about it. Dressing room with cups people leave and towels on floor and chairs. Looks dirty. Bathroom lock didn't work and other guests taking over sinks or chairs with all their stuff, with no respect for others.

Excellent evening. Superb service steak cut through like butter Complimentary appetisers and after dinner drinks. Cannot understand why this wonderful restaurant is not full 7 days a week? They even take dogs. Wonderful ||Thank you.

This was the most amazing hotel room I've been in. The bathroom alone was almost as big as my apartment. Lovely rooms, all with a balcony and outside view (due to the horseshoe shape) right on the water with a great little park. Easy walk to a few nice restaurants (Chez Gerald!) and even Starbucks (if you don't feel adventurous). Nice facility. Didn't use the casino so can't speak for that.

We came to this hotel for a conference. After reading the reviews, I was a bit nervous. I asked for an “upgrade” when we checked in as recommended by other reviewers. I’m not sure what this did for the quality but I can’t imagine it being worse. The couch in our room was torn and the room smelled terrible. I don’t think the carpet was vacuumed at all during our stay. The bathrooms are dated. There is a coffee maker in the room but you only get ONE pod for a weeklong visit. Other pods cost $3 each which is the price of walking to the nearby Starbucks. We only received bottled water on our first night and that also was expected to last for our entire stay. Not the quality we would have expected. Wouldn’t recommend if you are looking for a true 4 star property.

I wanted to really love this hotel, the lobby looks great, the rooms were a good size and a nice view, restaurants on site were good, the pool was striking with its seemingly panoramic views. I'd agree the enforced purchase of a swimming cap was annoying and a bit pointless. The spa facilities were certainly in need of a bit of a refurbishment but I enjoyed using the sauna steam and gym. The casino, however, really let's this place down I feel. Makes it seem really dated and shabby. Also there's no hotel bar that isn't amidst the dingy smoky casino. Disappointing but could easily be improved and is a great location.