Enrique Ramírez D.
Google
Arrived late on July 16th at 8:00 am after a transcontinental flight and was told I couldn't check-in until 3:00 pm despite prior notification of my late arrival. The staff was unhelpful and arrogant, forcing me to leave my luggage unattended in a locker room without even the option to freshen up. Given my jetlag, I wasn't in the best state to explore the city without a chance to rest or change.
When I returned at the designated check-in time and decided to cancel my reservation due to the poor service, I was met with resistance and blamed for not staying. It's unacceptable that the staff couldn't accommodate my reasonable needs or provide a more flexible solution. The accommodation itself was average for the price, but the staff's attitude was the deal-breaker.
I'd advise others to be aware of the strict check-in times and potential lack of flexibility. Unfortunately, I'll be taking my business elsewhere and exploring options for a refund. The staff in question needs a serious attitude adjustment. 🔥🚫