Daniel S.
Yelp
I have had the opportunity to rent vehicles from this location over a dozen times. On each occasion, a representative from Enterprise has picked me up in one of their rental vehicles to bring me to their rental office to complete the paper work, select a vehicle and inspect the car together before I leave for the day or, days in some cases.
Every employee has greeted me very politely and courteously and handled the entire transaction without issues. Since I am a repeat customer, I have been very humbly surprised to be greeted by name by certain employees who recognize me, even though they might not even be handling my transaction.
My reservations have always been honored. In fact, I usually just reserve a small or mid size car, however, depending upon the vehicles they have on hand, I have sometimes been upgraded gratis.The cars are very clean especially considering the tough dirty Syracuse winters.
My most recent rental worked out to be an upgrade situation and I drove a very subdued, almost unnoticeable, candy red 2015 Camaro.